Sunlighten, Inc. Reviews 3.737

Easy to navigate website and fast checkout. Only reason for 4 stars instead of 5 is that we had to wait nearly 6 months for a stand that was on backorder. I love my Sunlighten red light panel it is wonderful!

Already did one survey for you, one is enough.

Great communication on delivery of sauna.

Excellent patience very good service really apreciate to receive information in french i will recommand your Cie
THANK YOU 💐☺️

We love our sauna! Cookie was so accommodating and easy to deal with, and made sure that we were completely satisfied. And all the deliveries we quick!

We ultimately kept our Sunlighten Amplify sauna after it arrived with freight damage and reached a partial resolution with the company. The sauna itself is beautiful and functions well, which is why I'm giving 3 stars instead of 1.

That said, the customer service experience was far more difficult than expected for a premium product at this price point. The unit arrived with a damaged crate and visible cosmetic damage to the wood. Communication regarding the freight claim was inconsistent, follow-up was slow, and at times I had to repeatedly reach out for updates after being told tickets would be submitted. They only chose to respond after I contacted my credit card company.

Sunlighten eventually offered partial compensation instead of panel replacement, which we accepted to avoid having to disassemble the unit ourselves. However, even after the resolution, communication dropped off entirely. Small details that were promised as part of the resolution were incomplete, which unfortunately reinforced the feeling that customer support became less responsive once the sale was finalized.

I still believe the product itself is high quality, but based on my experience, prospective buyers should be aware that if there is a delivery or freight issue, the resolution process may require persistence and patience.

My salesperson was Mike Burch. Mike promptly asked me questions to help him understand what my needs and interests were. He was exceptionally informative and obviously knowledgeable. I also like that he was so personable and had a sense of humor.
The product practically sales itself, however, Mike was the final influence for me to respond "sold".
The purchasing process was smooth, practically seamless. I will share this experience with my friends.

Mike presented an exceptional narrative for the products we were interested in and answered all my questions fully. I never felt pressured or rushed to a decision. That’s the way to “sell” to me. Mutual respect.
Thank you.

The entire experience speaking with Lauren was fantastic. She answered every question I had thoughtfully and promptly. She was patient and answered everything that I had a concern with.

The representative I talked to when purchasing was awsome!

Jeff was polite and informative --he could teach a class on the the right way to handle customer relations --rating 10 out 10

Very helpful in answering questions and providing great detail about the benefits of the Sauna and how it works.

Buying process was smooth with no pressure sales.

I submitted an inquiry wanting more info on pricing which model would be the right fit as a part of my cancer treatment and recovery plan. Riki Bennett called me immediately, answered all of my questions, helped us make the right decision on model, and made everything incredibly easy! Great experience.

Riki is excellent to work with. Very transparent, very articulate, no high pressure just honest forthright answers to questions. Highly recommend him. Also provided all pertinent therapy studies and all other studies to cement my decision.

Sunlighten tablet broke with in first year. They send a replacement. Year 3 tablet has broken again and the company will not replace it. $800 for a tablet. 7k for a sauna and we can no longer use it. VERY POOR QUALITY AND CUSTOMER SERVICE.

Good information during the purchase process, product delivered on time. Everything went smoothly, good service.

Ryan very thorough with his explanations of each model.

I love my Sunlighten sauna, and my new backrest makes the experience even better

Great customer service and all around experience talking with Matt Lantz. He helped us understand the benefits of Sunlighten saunas that will make it a great addition to our home.