Sunnova Energy Corporation Reviews 2.047

Salesman, William Barrs was polite, friendly and knowledgeable about the solar system and answered questions I asked. Install was good all the technicians were very nice. I will recommend your company.

I have been with Sunnova for 8 years and added a Tesla battery with 13 Solar Panels a few years ago for a total of 34 panels. System has been working properly and if anything happens it will be fixeg promptly by Sunnova. I have two accounts with them.

Since the first day my system started to work, we had a lot of interruptions on at least 3 to 5 times a week. At the time, I never know when I lost the energy, only when the system told me that energy from LUMA was lost. Power Solar personnel is always on track and are disposed to help me when I needed. Thanks to you Sunnova for give the chance to improve the way I live.

There were a few issues with my install due to city permits, and the Sunnova team took care of it all. I was notified when they were coming and everything else was in their hands.

Their salesmen were great. Gave me time to think about it after answering all of my questions. No high pressure. Install went very smoothly and I am very happy with my low electric bill.

Our system works great. We have had no trouble and our electral costs are much less especially in last year's 100° daily temperatures. We've had no trouble with service or billing. Thank you for great service.
Dan & Karen Nickell

Up to date the system has been working at 100% .

Isieron buen trabajo

Me orientaron muy bien. Y continuamente recibo mensajes.

Great customer service. Friendly staff. Saving me a lot of money on electric.

The reprehensive was very professional and knowledgeable. He explained everything step by step. No Problems with anything I was told. Job completed in a time manner.

Excelent service and Quality equipment. My solars panels work with precision and I always have energy in my home no matter what is happening with the energy problems in my country

Overall, my experience was good. There were a couple things. I didn’t like about my experience per se, losing two of my bushes and holes left in my siding from workers.

Sunnova was very helpful for me in understanding the process for implementing Solar. They have been helpful every step of the way.

The product and its performance are as promised. I’m happy I made the move to solar

I want to share my frustrating experience with SunNova Energy Corp to warn potential customers about their predatory business practices. Initially, I was excited about going solar and was drawn in by SunNova's promises of saving $700 per year. However, my journey with SunNova has been anything but smooth.

My Concerns
1. Misleading Sales Promises
SunNova's sales team promised significant savings that turned out to be inflated and based on inaccurate calculations. Their sales deck, which I originally requested to share with my neighbors to promote solar, is now something I’m using to defend my case.
2. Predatory Contract Terms
I signed a 25-year solar lease without realizing how one-sided the terms were. The contract benefits SunNova exclusively, leaving no room for fair negotiation.
3. Unreasonable Buyout Offer
When I inquired about buying out the lease, SunNova offered a price of $35,776.51. This amount does not include any credit for depreciation, Illinois solar tax credits, or necessary repairs to the system caused by snow damage.
4. Threats of a Lien
Despite my willingness to negotiate in good faith, SunNova has threatened to file a lien against my property. This feels like adding insult to injury.
5. Lack of Transparency in Billing
SunNova charges a monthly amount significantly higher than originally agreed upon. Additionally, they expect me to pay for repairs caused by snow damage, even though the system's installation design failed to account for such weather conditions.
6. Solar panels causing damage below
Due to accumulated snow on the roof falling onto my deck furniture, SunNova proposed
installing a snow guard as a solution. The cost is $1,218, and they expect me to cover it!

Steps Taken
• I reported my concerns to the Better Business Bureau (BBB) and am awaiting resolution.
• I’ve also contacted Illinois State Attorney for the complaint but response was slow and not the best!

My Current Plan
To ensure fairness and transparency, I am documenting the entire negotiation process on Medium.com. I plan to post ongoing reviews on major news platforms, to share my story with potential customers.
I believe this situation could still become a "win-win" if SunNova steps up to resolve these issues fairly. Their response will determine whether they are a company that values customer satisfaction or one that exploits its customers.
Final Thoughts
If you're considering SunNova for solar energy, I urge you to involve a lawyer before signing any contract. Ensure the terms are transparent, calculations are accurate, and all potential liabilities are clearly addressed.
Stay informed, and don’t make the same mistake I did.
If you'd like to learn more about my experience, I’ve documented the entire process on Medium:
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Saludos. Al momento se ha llamado a la compañía y responde.

My experience with Sunnova has been nothing short of a nightmare. I was promised a flat rate of $257 per month, with enough solar coverage to meet my household’s needs. I was even assured that adding an electric car wouldn’t increase my cost — the only change would be if I installed a pool. Instead, my bills have skyrocketed, and I’m now paying nearly $800 a month! I’ve been told I need to purchase a costly battery and enroll in another program just to cover nighttime usage, which means paying even more.

For over a year and a half, I’ve been calling and emailing, only to be ignored or given the runaround. I’ve been promised call-backs that never happen, and when I finally received my contract today, it wasn’t even mine — it belonged to another customer! This level of negligence is unacceptable and raises serious concerns about how they handle customer information.

Since signing up, I’ve experienced financial strain, property damage, and no real solutions — just mounting bills and additional costs. The customer service is beyond frustrating, and I feel completely deceived by this company.

Sunnova has been a disaster from start to finish. I do not recommend them to anyone. Stay away unless you want to be locked into rising bills, hidden fees, and endless headaches with no resolution in sight.