Supanet Reviews 

Used the online chat service to report a fault on our landline. Spoke to Chloe who was able to promptly carry out tests and a fault was indeed found in the Openreach network. Arrangements were made for an engineer to call tomorrow to arrange when he shall visit. How's that for service! Well done!

Problem sorted out with any fuss and quickly.

I have spoken with technical support today due to issues with my Internet connection, the lady I spoke to in that department was very understanding and has tired to sort the problem with my connection (time will tell) how ever over all I wouldn't recommend supanet as a provider less than a month in and I've had to get in touch for support three times and lost my connection more than I'm using it

Penelope was efficient, polite and helpful with my query today.

Kimberly, lovely and honest worker, always so happy to help! I’m very thankful.

Excellent chat with Louise-sorted the problem very quickly.
very happy

Very speedy and quick response. I needed an upgrade and my request was dealt with in around 5-6 messages. Much better than waiting around on the end of the phone

Very helpful extending our contract when full fibre was delayed

Really helpful for everything sorted for me

I contacted Supanet as I was having problems with connecting to broadband after moving home. I spoke with Olive who was very patient and helpful and took the time to look into the issue before resolving it.
Many thanks.
Damian.

Olive was really helpful and explained everything to me in detail.

I have had alot of disruption with my wifi,hopefully today it has been fixed

Clear and concise help,,quickly dealt with,,,excellent work

Helpful, Honest and Respectful. will use service again.

Getting through on the phone line was a nightmare constantly cut off after 15-20 mins tried different days and times but ended up using the chat service and problem was diagnosed in half hour by the very helpful and polite Olive

Employee was so so helpful and kind to me

I have been with Supanet for many years and never had any major snags so was hoping that I wouldn't have to change providers to achieve a saving, after reviewing family finances. Contacted them through the Webchat service and was put through to Louise who gave me several options on ways to reduce monthly bill. Managed to save nearly £20 each month so was more than happy to stay with Supanet!

Telephone contact was going to be up to an hour - unacceptable. Live Chat was sorted in 10 minutes without problem.