Supanet Reviews 3.524

The customer service experience at Supanet has improved a lot over the years. Recently I had an issue and it was resolved quickly and politely by Ismyr over the phone.

Lara was very helpful and gave a fast response

My elderly mum who is 83 and mostly bed ridden had supanet a few years ago but changed provider. un be known to us supanet has kept taking money out of her account even though she hasn't used supanet for years ! Absolutely disgusting 😡 & lost for words .

Instant response and solving the problem.

Customer service was very bad the girl on the phone was polite and put me on to someone high very rude and impolite not help full. Internet disgusting really bad, on and off was really bad contract 24 months of poor Internet change Internet provider 2 months before contract end charged 94 pound ask for the statement so show that it has been paid so the new provider would paid it back to me still waiting , have given one star I do feel that this company should not get this. it for the girl on the phone

I was having issues with my email account, which was causing me great distress. Yosir resolved the problem!! Thank you Yosir at Supanet.
He is the 1st person in 3 months to resolve the tech issue. Thank you so much!

Hi ,
Had second thoughts and decided not to proceed with installation. Inundated with inflammatory and threatening emails trying to bully me into proceeding . Unprofessional!

Very helpful, and answered my questions very quickly very good customer service

No longer with supanet as cancelled late last year but received an email for a £69 charge. Contacted them via chat and it was to do with the router which I had sent back at the time of cancellation and they got the charge removed for me. Very helpful and friendly.

Lara was really helpful, i had problems that no one else could sort out.

Once again a prompt response and advice. Need to wait for 24 hours to see if the remote adjustments have worked….

Resolve login issue and provide information on router

They understood my problem immediately and sorted it

We were having serious issues with Supanet for some time before switching Provider. Our Internet coverage was appalling, kept dropping out for significant periods, and despite several stressful weeks of ringing them in an attempt to rectify these, the quality of service was still not up to scratch. I voiced my opinion privately and publicly about my experience then, but respectfully withdrew my initial review at Supanet's request when we parted ways. Well, things have only progressed. Although free and clear for the last 4 months, we've had a couple of hundred pounds taken directly from our bank account this week and on speaking with them, was told this was a charge for 'Equipment'. On termination of our contract, we returned two Routers, one of which they strangely sent back to us for no reason. They are also trying to charge for a defective one that was replaced A DECADE AGO and at the time, never asked for back!!!! It beggars belief! What makes it worse...my late father Norman was their CEO, helping to set up Supanet (as well as the Time/Internexus Group) and we were probably their first ever customers. We fondly remember all sat in my kitchen watching as the 100th subscriber mark was hit, celebrating with Asti and Cocktail Sausages. Oh, the Good Old Days! Anyway, we're disgusted that our call for reimbursement seems to have fallen on deaf ears, as have our requests to speak to Senior Management. Dear Customer Services, please speak to any of the Mohsan Brothers, mention "The Wellingtons" and wait for the reaction. Regard and Mutual Respect! It appears, from reading other customer reviews, that this extraction of money is a common occurrence. The Company was never run like this, my Father would be turning in his grave if he'd not been cremated! It's shocking and we don't deserve to be scammed. Sort yourselves out.

I needed to reinstate my Supanet account and Lara was very helpful in dealing with my request.

Another quick, easy, and effective chat.

The assistant was polite and efficient, looked into my connection and made some changes that should have solved the problem I had for 4 days. The next few days will be the proof of a successful (or not) job.

Well after a few telephone conversation with a tec guy Durrani I was hopeful that the spam emails would stop. it lasted 2 days now back to square one all blocked but in my trash folder I have about 20in the last 3 days this is not a customer I would recommend you can only use there webmail as they do not support 3rd party email application which i have been using for over 30 year's and are changing me £49 for the two emails addresses ( my wife's and mine) not a happy customer

Very efficient and helpful, better than when I’d spoken to people on the phone. Minimal wait time for response too.

The chat was helpful as they were able to read my email whilst on the chat

But as I have no Internet I cannot upload the photos they need via internet chat