My elderly mum who is 83 and mostly bed ridden had supanet a few years ago but changed provider. un be known to us supanet has kept taking money out of her account even though she hasn't used supanet... Toon meer
Bedrijf heeft geantwoord
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The customer service experience at Supanet has improved a lot over the years. Recently I had an issue and it was resolved quickly and politely by Ismyr over the phone.
Bedrijf heeft geantwoord
Quick response. Really helpful. Patient. Provided info to solve issue. Good customer service.
Bedrijf heeft geantwoord
Using the chat, was easy, quicjer response than trying to make a phone call. Although my preference is alwats to speak to a person than than a messenger chat. The assistance was good, and my issues... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Contact: Live Chat: www.supachat.com Telephone: 01282 214555 Email: cs@supanet.net Supanet are one of the UK's largest independent Internet Service Providers and has been involved in supplying telecommunications to the residential sector since 1999. As a wholesale line rental, broadband and fibre provider Supanet uses Tier 1 carriers such as BT OpenReach and TalkTalk Business offering some of the best speeds and service available to residential customers in the UK. Opening Times: Phone lines are open Monday to Friday 09:00 to 18:00 Live Chat is open Monday - Friday 09:00 to 20:00 Saturday 09:00 to 18:00 and Sunday 10:30 to 16:30 - www.supachat.com
Contactgegevens
Live Chat: www.supachat.com, Telephone: 01282 214 555, email: cs@supanet.net, Verenigde Staten
- 01282 214 555
- cs@supanet.net
- www.supanet.com
4,1
Goed
4K reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The chat was helpful as they were able…
The chat was helpful as they were able to read my email whilst on the chat
But as I have no Internet I cannot upload the photos they need via internet chat
13 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Sarah, for the great feedback! We're glad you had a positive experience.
My question was answered satisfactorily
11 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Mrs M Wood, for the great feedback! We're glad you had a positive experience.
Online chat
Used online chat to resolve email query. Received quick and helpful support from Lara
10 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Steve, for the great feedback! We're glad you had a positive experience.
I would give more stars to start with…
I would give more stars to start with But it ended well with the confusion on routers I did get my money back which was a surprise but despite just a rem8nder to everyone who reads this PLEASE PLEASE KEEP YOUR ROUTERS AND SEND THEM BACK TAKE A PHOTO OR RECORD THIS ON YOUR PHONE AT THE POSTOFFICE SO YOU HAVE THE EVIDENCE A ND KEEP YOUR RECIEPTS APART FROM I WAS SATISFIED IT ALL GOT RESOLVED SO THANK YOU TO the manager who dealt with me me kind regards sharon
10 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your feedback.
We’re pleased the matter was resolved, though we’re sorry for any confusion caused. We have requested your details through Trustpilot so we can review this further.
Efficient chat service.
I wanted to cancel my contract after 20+ years zs I am giving up my landline. Although it was difficult to get an answer by phoning the chat service was very efficient and Lara took me through the process easily.
9 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you for your lovely review! We’re really glad Lara was able to make the process easy for you. We appreciate your 20+ years with us.
Password issues and change of mobile
I had password issues which were quickly resolved and my mobile updated by Lara. Great to talk to a human, please dont replace them AI cannot do much more than basic things.
9 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Mr Tony, for the great feedback! We're glad you had a positive experience.
Scam artists , contact me 6 years after my account was closed saying I owe them money for unsecured internet box , was all returned and settled 6 years ago, what a joke
Scam company, 6 years after I finished with the company they send me a letter saying I owe money for unreturned equipment, it was sent back 6 year ago ,what u still expect me to have a recipe, total joke
9 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thanks for sharing your feedback. I’ve requested your details through Trustpilot so we can locate your account and look into this further.
Use chat on line
After numerous emails I finally chatted on line and a new router is being sent which should solve the problem
7 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Angela, for the great feedback! We're glad you had a positive experience.
Technical Support extremely good.
I recently had to call Supanet Technical services and spoke with a very helpful support worker - Durrani. He was patient and carried out numerous task in an attempt to identify no dialling tone on my telephones and a router only working intermittently.
Despite is valiant efforts he contacted Open Reach who are contracted to resolve such issues.
I was most grateful as he worked tirelessly in testing the connections etc. Thank you.
5 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Margaret, for the great feedback! We're glad you had a positive experience.
Live chat customer service very good ,phone service very poor
Live chat customer service very good.
Prior to this tried phoning - advised 15 minute wait time, waited 55 minutes and still no one picked up - this phone wait till e unacceptable
5 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Ruth, for the great feedback! We're glad you had a positive experience.
Dealt with matter raised
5 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Joseph, for the great feedback! We're glad you had a positive experience.
Lara was very helpful with the spam…
Lara was very helpful with the spam email issues
2 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Richard, for the great feedback! We're glad you had a positive experience.
Long Time Customer
I have been with Supanet for well over 25 years and always had good service, I can't fault them on anything. Better than all of your EE, Sky and Virgin.
2 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Mr Alan Jones, for the great feedback! We're glad you had a positive experience.
Always quick and helpful
Always quick and helpful, thank you Lara.
2 februari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Christian, for the great feedback! We're glad you had a positive experience.
Yes excellent agent was very pleased with the agent and…
Yes was very pleased with the agent and she was very helpful
31 januari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Christine, for the great feedback! We're glad you had a positive experience.
Fast and simple to use
30 januari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you, Angela, for the great feedback! We're glad you had a positive experience.
Lara was very helpful
Lara was very helpful, calm and assisted me with all my questions. Thank you Lara
29 januari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you Akinola, for the great feedback!
kind and reassuring but problem…
kind and reassuring but problem referred to another dept
26 januari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you Smith, for the great feedback!
The person was very patient
24 januari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you Shirley, for the great feedback!
The person I spoke to her name was Lara…
The person I spoke to her name was Lara was very helpful and sorted out my problem
21 januari 2026
Review zonder uitnodiging
Antwoord van Supanet
Thank you Joan Wood, for the great feedback!
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