Supanet Reviews 3.525

My mother had her phone and broadband with Supanet. When I took over her bills due to Alzheimers, I discovered they were charging around £100 a month with additional, expensive charges for every call.
We changed provider a few months ago. Despite speaking to Supanet directly, at no time did they mention returning a router, nor did we receive a request to return the router or any other communication from them. They have since demanded over £100 for this router, and one dating back to 2018! Despite explaining the situation, and that Mum is a vulnerable 79 year old, they threatened a collections agency. We have been forced to pay the amount which impacts directly on her limited income. I would never use Supanet or recommend them - really poor customer service and taking advantage of a vulnerable customer.

Awful company, now hounding my 92 year old registered blind mother inlaw for a broken router to be returned which it was and I have the "proof of posting" they want to charge her £138 for a broken router they told her to throw away when they sent new one. To top it off the service over the years has been very poor charging her a lot for 2mb download which is just a rip off. Called them over a week ago asking to speak with a manager and todate nobody has bother to call back,

I left this network after they was charging me £32 for only 75mbs, I am now on 910mbs for the same price, they are trying to charge me £276 when I was out of contract and I sent the router back, I have contacted ofcom and an ombudsman about this.

Very helpful, and answered my enquiry

Lara was fast efficient and polite. What a ⭐⭐⭐⭐⭐

Query answered efficiently and politely, thanks to Lara

I was frustrated for 2 weeks but once I reached Durrani - he was my hero and rectified the issues no one else could within minutes over the phone. Thank you 🙏

Productive conversation via livechat over a potentially difficult subject.

I was cancelling my contract, which is often quite a difficult subject. Lara was very helpful to me and got me through the process clearly in remarkably little time.

For her personally, I would have given a 5-star review but for the (to me) irritating persuasive questions that I know the operators have to ask.

Lara was more than helpful and has cleared my query, putting my mind at rest

Affam. He was friendly efficient and very professional. After talking my complaint rthrough with Affam and him finding a solution I decided to withdraw my cancellation. I have been with supanet for over five years and up to this point has been very happy with the service.

Dealt with my query quickly and efficiently with little wait time

Prompt .Helpful. very understanding.

Lara has yet again provided me with excellent service .

Don’t go with this company they will do you over on WiFi, took months to try and get WiFi for them to back out and still waiting for them to return my money. DO NOT go with supanet

I'm a new customer and a tech phobe I had an excellent customer service experience today with a lovely young man called Alffonso I hope i spelt it right he was very patient and understanding and went the extra mile to help me which was successful so Thank-you Alffonso

Do not fall for their scams. They trick you into subscribing with them and they are the biggest internet fraudsters out there. DO NOT FALL FOR THIER SCAM WHEN THEY SAY ITS THE QUICKEST OPTION. GO DIRECTLY TO THE ACTUAL INTERNET COMPANIES NOT THESE SCAMMERS

Easy instructions, fault identified quickly.

Very Helpful in resolving my lost password details