Unresponsive for two weeks by email and phone on an order placed six weeks ago with a two week delivery expectation. I wonder if they've gone bust.
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Lees wat reviewers zeggen
Left a message to call back, they did within minutes. Really friendly and helpful, went through the product I was looking to order, answered all my questions. I'll be bumping it to 5 stars if the prod... Toon meer
Crooks I ordered a bathtub which only when you were paying for it it was saying that delivery was 2-3 weeks When I placed the order and paid two to three days later they send me to sign a wai... Toon meer
Please ignore all negative reviews about customer service, these guys are great. Unlike some say, you can speak to them on the phone, but the easiest way to communicate is via email. They ALWAYS respo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Your online partner in bathroom and kitchen products. With +300,000 products from quality brands such as Villeroy and Boch, Grohe, and Hansgrohe we help you realize your dream bathroom and kitchen!
Contactgegevens
Landwehrstrasse 14, 64293, Darmstadt, Duitsland
- 020 3322 9157
- service@superbath.co.uk
- superbath.co.uk
2,4
Slecht
2K reviews
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main driver was price
main driver was price. Delivery time ok if your not in to much of a hurry as coming from Germany as far as i can see
21 september 2023
Review zonder uitnodiging
Great service!!!!
Great service. Ordered on Monday a seat that had to be shipped from Germany and it arrived by the Friday! Easy to order but also rang for extra info and that was easy too. Thanks guys!
22 september 2023
Review zonder uitnodiging
Feel Sadly let down
Bought two Geberit cisterns and spent £430 .both arrived on time but one part was broken on one cistern . I reported and took a photo and was told it would be taken up with courier and I'd be kept informed with any progress. I really think as the broken part was retailing for £15 a new part could have been sent out ( that would have been good customer service ! ) I decided to let you know I'd sort out myself rather than wait for a long drawn out response with the courier and just asked for part number so i could obtain correct part which wasnt sent but a request for feedback was, so here's your feedback.... Unfortunately I wouldn't recommend using you again and will buy all my other bathroom equipment elsewhere. You could have sorting this out easily for me ,sadly you didn't.
27 september 2023
Review zonder uitnodiging
Antwoord van SuperBath.co.uk
Hello Richard,
We are sorry for this inconvenience.
However, you did not leave us the time to sort this out for you.
We had to request pictures to identify the part that was broken in order to open an investigation/claim and find the best possible solution.
Your item was damaged in transit, so it was absolutely necessary to have pictures and a short written explanation from you to clearly see what happened.
You sent us an email yesterday late afternoon and you were immediately advised we would have found a solution and let you know.
Only a few hours later you mentioned that you wanted to source the part yourself, so we did not even have the time to get back to you.
Please, let us know if you still would like our assistance and we will be more than happy to sort this out for you!
We wish you a lovely day!
The Superbath Team
Quick delivery and very good price for…
Quick delivery and very good price for high qualisty goods.
13 september 2023
Review zonder uitnodiging
You keep spare parts and respond…
You keep spare parts and respond quickly. Transport costs are high, but coming from EU this is understood. Thank you Youna
4 september 2023
Review zonder uitnodiging
Excellent service, brilliant product.
Ordered my item on a Saturday and it was delivered by the next Wednesday or Thursday. Excellent service. Very pleased with the product. It was a push plate for our Grohe wall hung toilet which we bought in brushed brass to match our other fixings. Great service, good price. Would recommend and would order again.
26 augustus 2023
Review zonder uitnodiging
very satisfied with the product i…
very satisfied with the product i ordered, very good price, ordering was very easy and it was delivered on time.
5 september 2023
Review zonder uitnodiging
Fast delivery to the UK
Fast delivery to the UK. Good communication throughout and a great price.
4 september 2023
Review zonder uitnodiging
Great Shopping Experience
Easy to navigate website and great price on Hansgrohe shower
29 augustus 2023
Review zonder uitnodiging
Excellent customer service
I ordered several large items, it turned out I made a few mistakes with the Geberit toilet frame, which was entirely my mistake. I contacted Super Bath over the weekend and at 8:30am Monday morning Léo was already looking at it. It was all sorted out quickly, full refund given, no wrong items sent out. This was excellent customer service, Thank you Léo.
14 augustus 2023
Review zonder uitnodiging
Our replacement Dursley Starck toilet…
Our replacement Dursley Starck toilet seat was competitively priced and arrived from Germany in 5 days. Very pleased.
2 augustus 2023
Review zonder uitnodiging
Shoddy customer service
Superbath stated that the items I ordered were in stock, I ordered them 10 days ago, they now say that the items will be delivered in approximately 3 weeks and they refuse to cover the cost of 2 deliveries
31 juli 2023
Review zonder uitnodiging
Antwoord van SuperBath.co.uk
Hello Jane,
We are sorry for the inconvenience.
The items you ordered are in stock, but you ordered multiple quantities and we do not have enough at the moment.
We ordered them from the manufacturer and we will send them to you as soon they come.
However, if you do not wish to wait, you can request a refund.
We will be more than happy to assist in any case!
We wish you a wonderful day!
The Superbath Team
Damaged item quickly replaced
I had an issue as one of the items supplied was damaged. Superbath quickly arranged a replacement without any problem.
6 juli 2023
Review zonder uitnodiging
Great experience - thanks again.
I had a great experience at SuperBath. After moving house, I could not find a toilet seat that fit the toilet because it had awkward dimensions. SuperBath was the only website to stock the one I needed. I enquired via email to check they definitely had the item in stock and received a prompt and friendly response. When I ordered the toilet seat, I was able to follow clear tracking updates for the delivery to my front door. The product was also carefully packaged.
I just want to say thanks very much again. I was going mad as I had almost exhausted all options of completing the bathroom! I will definitely use SuperBath in future.
13 januari 2023
Review zonder uitnodiging
Excellent communications and service. Great prices. Recommended.
Excellent service and good communications from the staff at SuperBath at every stage of the process. I ordered over £2,500 of bathroom equipment. Some of the items had a long lead time, but the whole delivery came very securely packed and on a pallet.
This is a German company, but many of the items they sell are manufactured in Germany so I don't see this as an issue. Their prices are very competitive.
There are several negative reviews on Trustpilot, but that was not my experience. I would very happily use them again and highly recommend them.
26 juni 2023
Review zonder uitnodiging
Not a UK business!
The UK website is misleading because products are shipped from Germany and given a choice I would always order from a company that is really UK based and ship stock from a UK shop or warehouse.
11 juni 2023
Review zonder uitnodiging
Antwoord van SuperBath.co.uk
Hello Mahomed,
Our warehouse is in Germany and you can find this information on our website.
We wish you a lovely day!
The Superbath Team
Awful service
Awful service. I ordered a toilet frame and it never arrived. Supposedly tried a few times to deliver the item but failed. They blamed the delivery company and when i asked for a refund they said they have to wait for the item back. God knows, they might have lost it for all i care. Its been over 2 weeks now and i still have not received the refund. I would say this is a scam
20 juni 2023
Review zonder uitnodiging
Antwoord van SuperBath.co.uk
Hello Babis,
We are sorry for the delay from our delivery partner!
However, we were a bit surprised to read this comment.
You mentioned that 14 days had passed and you did not receive the refund, but actually only 4 days had passed.
We wish you a lovely day!
The Superbath Team
Fast efficient service
Fast efficient service - would definitely use again and recommend
20 juni 2023
Review zonder uitnodiging
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