Superdrug Reviews 

Juliette in Liskeard went above and beyond to help me today. I wasn’t going to bother asking but I have never had an assistant in any store be so helpful. They were short staffed and having to keep one person in the same aisle to cover shop lifting but Juliette still found the time to provide me with everything I needed to know. I was so grateful to her for her kindness.

The pharmacist is great,so helpful and friendly I’ve had to ask his advice quite a few times and he always answers my questions civilly the shop it self is great I don’t go to boots anymore 👍

I returned an item to Superdrug on the 5th January and have not received a refund or return acknowledgement.
I followed their return instructions (item was unopened and in original packaging, cost £31.50) Despite emailing Customer Services FIVE times and providing proof of postage, I cannot get my money back.
Superdrug cannot be contacted by telephone anymore so very easy to ignore customers emails.
Absolutely shocking way to treat customers, now having to write to Senior Management team.

Skye and Matt, the Assistant Manager at the Tamworth store were very helpful this afternoon. They kindly honoured 20% off a skin care product in store which was showing as an online discount only. Great service.

Just met a lovely chap in Lichfield store. He listened to my eyebrow problem and helped me pick a product. He was honestly so kind and knowledgeable and fun. He should be on the shop floor always to give us all tips and help.

Visited the St James street store yesterday which was tidy & clean & fairly busy.
I was greeted by Tony who was very helpful with sorting me out the type of body moisturiser I was looking for & now I'v used it I must commend his choice as its brilliant.
Was served by young girl at till who reminded me to use my superdrug card which made the product even cheaper..great result!
Highly recommend this store in Kemptown , Brighton. Great location that saves me having to go all the way into the town centre.

Great service from varsha at the tills in Basildon superdrug in eastgate.

I have been refered by my friend to visit superdrug at Kingston for eyebrows and nails service done by jana is amazing . She's very helpful and professional giving you an amazing service, Waiting to visit there ,which I will be visiting soon.

I have found the best nail technician in Superdrug Poole. I’m an older lady so have had my nails painted for a long time! Hayley is a lovely girl and my nails have never looked so good, she is professional and always takes the time to make sure that I am happy.

Placed an order online with free next day delivery, what a joke .
Four days later I am still waiting with no sign of my package.
Now I am informed by Evri that they have lost it.
Bad enough but many emails to Superdrug and Evri are being ignored, do not use these companies they are useless!

tamanna from marbelarch she is so kind and help me a lot for finding my products

Superdrug West Bromwich
Esha amazing as always!!! xx

Today I visited Superdrug at Luton Mall to have my eyebrows done, and I was very pleased with the dedication and professionalism of Noreen. She was extremely careful and did a great job shaping my eyebrows, taking extra care as I have sensitive skin. I am very happy with her work and will definitely be coming back.

Sarbjit Kaur was very friendly, helpful and efficient at her job. Would highly recommend her, I dont live in redditch but always come to her to have my threading done.

Placed an online order, Evri just leaves it on the ground by my outside wall, no attempted delivery. I was dropped at 23.45 on the wet ground and as it was there all night until the following morning, the box became soaked. I emailed Superdrug customer service and had to repeat myself, only for someone to respond saying “sorry that I didn’t receive my parcel, then asking me to take a picture of my parcel). Quite frankly I’m not sure out of the two is worse. Never again. Why do companies use these couriers who don’t care about customers purchases. Let’s just say I didn’t even bother continuing responding to that email.

I visited the Chatham Superdrug store last week where I had my eyebrows done by Rehka, she is brilliant at her work and I was very pleased with the end result. I only trust Rekha to thread my eyebrows she is so brilliant and I’m very grateful for her.
Lynda Wells

Ismat is always amazing at threading my eyebrows - she is very efficient at her job. Thank you, as always!

No delivery from Evri. Replacement sent out but still no delivery I want my money back but no one gets back to you. I would never order from Superdrug again. Poor service, no communication. Totally disgusting service do not use

Absolutely horrendous company. An advert on their website incentivised you to spend £130 to receive a large box of products worth £200. Once I had placed my order (and my order stated I would receive said box) and collect, there was no box. After a phone call from a team leader in store to head office as well as contacting the chat myself they have told me ‘tough luck, out of stock, subject to availability’

What an absolute scam. To incentivise someone to spend £130!!! Not £20, £30, £40 but triple digits to receive nothing is outrageous. When money is already so tight for everyone and it’s Christmas.

What makes it worse is the advert is still on their website. Urging people to spend money for something that will never arrive.

I have escalated my complaint and will update if/when they choose to rectify this situation but until then I will be having nothing to do with such a sham of a company.