I have used them for 3 years, i started with a different company the first year. I switched to support pets when i moved out of state. Best decision. Continue to be considtent, reliable and great cust... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Each year I apply for my dog's ESA certifications. Support Pets thoroughly vets me and my dog in order to qualify. Having these ESA documents is such a saving grace for traveling, apartment rents, bri... Toon meer
Bedrijf heeft geantwoord
Paperwork was great. Only problem, registering the tag never went thru. Ordered another one for the other dog, and same problem.
Bedrijf heeft geantwoord
I was skeptical that I would get the documents in 24 to 48 hours, but they arrived promptly. Having these documents saved me from having to pay a pet deposit and monthly fee when I moved into my new h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Contactgegevens
78 SW 7th St, 33130, Miami, Verenigde Staten
- 855-700-7387
- info@supportpets.com
- supportpets.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thank you so much
Thank you so much, this is very helpful and life changing.
22 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
We are so happy to hear that, Maria!
It is a pleasure to be part of your journey
Thank you for trusting and choosing us
O site está dando problema no pagamento verifiquem por favor
Bem prático porém estou tendo dificuldade em fazer o pagamento
23 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Olá,
Obrigado por avisar!
Recomendamos tentar novamente ou usar outro navegador/dispositivo. Caso o problema continue, por favor entre em contato com nosso suporte — teremos prazer em te ajudar e concluir o processo com você.
info@supportpets.com
Ou clique no "chat" no nosso website.
Estamos à disposição!
I am lost on this process and also paid…
I am lost on this process and also paid the funds
Where is my certificate
I am 84 years old
21 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Hello, Emilia.
Thank you for reaching out, and we’re sorry for the confusion.
We’ll be happy to help you locate your documents. Your ESA certificate is typically sent by email as a downloadable PDF, so we recommend checking your inbox as well as your spam or junk folder, just in case it was filtered there.
If you’re having trouble finding or opening it, please contact our support team and we can resend the documents or guide you step-by-step. If it’s easier, you can also request a callback, and a team member will assist you directly.
We’re here to make this as simple as possible for you.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Quick and easy
17 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you so much for your review and support, Laurie!
It is a pleasure to serve in an easy and hassle free manner
That they help you all the way
It was easy they help you all the way through it
20 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
It is a pleasure to serve, Belinda!
Thank you so much for your review and support!
The documents came in Paula Dollar and…
The documents came in Paula Dollar and was supposed to be Paula and Justin Dollar.
13 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Hi there
ESA documentation is issued per individual, based on the information provided in the completed questionnaire and the evaluation by the licensed professional. That’s why the document reflects a single name.
If you need documentation for an additional person, please contact our support team and we’ll be happy to guide you through the process.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Antwoord van Support Pets
Awesome! We're happy to hear that our services were hassle-free and fast!
Enjoy every minute with your ESA
Thanks for trusting and choosing us
Antwoord van Support Pets
It is a pleasure to serve!
If there is anything else we can do, please feel free to reach out
Count on us
Fast and Friendly
Fast, friendly help getting ESA for housing. Super easy process
18 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Awesome! That's our goal : a fast, hassle-free and safe process.
Thanks for trusting and choosing us!
Antwoord van Support Pets
We only place calls when a callback has been requested or in relation to an active support case. We do not make unsolicited calls.
If you have any questions or concerns, please contact our customer support team via chat or email and we’ll be happy to assist you.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Fast and easy to sign up
Fast and easy to sign up.
Great customer service
Fast service
Easy to understand site
15 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your kind words! We’re glad you found everything fast, easy, and straightforward, and that our customer service delivered. You can count on us!
Quick and convenient
Needed a ESA letter for my apartment complex and was able to fill out the application. The same day I received my approval. Yay! Thanks guys!
15 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your kind words, Mark! We’re glad the process was quick and smooth for you. A hassle-free process is exactly what we aim for.
We appreciate your support. Thanks for trusting and choosing us!
Everyone is very helpful and easy to…
Everyone is very helpful and easy to retrieve documents
15 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
It is a pleasure to serve, Alexia!
Enjoy the best of life with your ESA and know that you can always count on us!
It was seamless and good step by step…
It was seamless and good step by step directions to obtain my documents
14 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your review! We’re glad to hear the process felt seamless and that the step-by-step guidance was helpful.
Enjoy the best of life with your ESA
Thanks for trusting and choosing us
My experience has been great so far
My experience has been great so far
16 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you, Monica! We’re happy to hear you’ve had a great experience so far. We appreciate your support!
All the help from customer service
All the help from customer service
14 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your feedback! We’re glad our customer service team was able to help you. It is a pleasure to serve and we’re always here when you need us!
Issues with the app in beginning
Issues with the app in beginning. Tried to get deluxe package add on and app kept spinning.
11 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your feedback! We’re sorry to hear you experienced issues with the app at the beginning.
We understand how frustrating that can be. If you still need assistance with any add-ons or your order, please reach out to our support team and we’ll be happy to help complete everything smoothly.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Do Not Trust
Terrible site. I waited two weeks for a "Doctors approval" when their website states that the approval process takes 24 to 48 hours. Still with no response, I canceled my membership since they will charge you even BEFORE getting the "approval."
The only positive outcome was that I was refunded the full amount within 24 hours. For them, it's all about making the money. If consumers do not follow up, they will be more than happy to take your money with confidence.
6 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Hello,
Thank you for your feedback.
We take concerns like this seriously, but we were unable to verify this case, as no information was provided and there was no response to our request for details. Without that, we’re unable to locate an account or confirm the situation described.
That said, we’d like to clarify that the approval timeframe is typically 24–48 hours, though in some cases delays can occur depending on the completeness of the information submitted or if additional review is required.
We also want to note that no charges are processed without an order being placed, and in this case, as mentioned, a full refund was issued promptly, which reflects our commitment to resolving concerns fairly.
If this review is associated with a valid order, we encourage you to contact our support team with your details so we can properly investigate and assist.
It was quick.
14 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
It is a pleasure to assist you, Kenydi.
Thanks for your review and support!
Fast response
They gave us everything we needed to be able to keep our dog when we moved.
1 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you, Christy! We’re so glad we could help you keep your dog with you on your new home! Enjoy every second with your ESA
Count on us
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