I have used them for 3 years, i started with a different company the first year. I switched to support pets when i moved out of state. Best decision. Continue to be considtent, reliable and great cust... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Each year I apply for my dog's ESA certifications. Support Pets thoroughly vets me and my dog in order to qualify. Having these ESA documents is such a saving grace for traveling, apartment rents, bri... Toon meer
Bedrijf heeft geantwoord
Paperwork was great. Only problem, registering the tag never went thru. Ordered another one for the other dog, and same problem.
Bedrijf heeft geantwoord
I was skeptical that I would get the documents in 24 to 48 hours, but they arrived promptly. Having these documents saved me from having to pay a pet deposit and monthly fee when I moved into my new h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Contactgegevens
78 SW 7th St, 33130, Miami, Verenigde Staten
- 855-700-7387
- info@supportpets.com
- supportpets.com
4,6
Uitstekend
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Quick easy and very informative
Quick easy and very informative
10 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for highlighting how simple and fast the process was. We strive to make every experience smooth for our customers and we look forward to helping you with any future needs!
Always a good customer service…
Always a good customer service experience
13 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
It is a pleasure to serve, Denise!
Thank you so much for your review and support
Fast response and great service
Fast response and great service
9 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you, Jordan! We’re glad you experienced fast responses and great service. We appreciate your support!
Quick and easy
Quick and easy process to get my dog submits as an ESA
9 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
It is a pleasure to assist, Autumn! Enjoy the best times with your ESA
Thanks for trusting and choosing us
Antwoord van Support Pets
Thank you, Gloria! We’re glad you found everything easy to navigate and that our team responded quickly. Count on us!
The documents were delivered fast
The documents were delivered fast. Everything was handled professionally and I didn’t feel judged. Now me and my support animal have the freedom to go together wherever I need to go.
9 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you, Kim! We’re glad everything was handled professionally and that you felt comfortable throughout the process. We appreciate your trust!
Made getting my ESA letter very easy
10 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you, Meghan! We’re happy to hear getting your ESA letter was easy. We aim for an easy, fast and safe process
Count on us
Antwoord van Support Pets
We are glad to hear that, Rose! We truly appreciate your support and are glad you’re happy with your experience.
Very fast and easy
Very fast and easy! Although there are alot of upsells
9 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your feedback! We’re glad to hear the process was fast and easy for you.
We understand your point—those additional offers are completely optional, and are there to give flexibility so you can choose only what you need. We appreciate your input and will keep working to improve the experience.
Everything was seamless
Everything was seamless, easy and the live chat was quick and efficient. Thanks for what you do!
6 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your kind words! We’re glad everything felt smooth and that our live chat team could assist you quickly. We appreciate your feedback and support
Antwoord van Support Pets
It is a pleasure to assist in a easy, fast and safe way, Turhan!
Enjoy every second with your ESA
Thanks for trusting and choosing us
Antwoord van Support Pets
¡Muchas gracias por tu comentario! Nos alegra saber que estás contenta con nuestros servicios para ti y tu ESA. Si alguna vez necesitas ayuda, estaremos encantados de asistirte.
Company is a scam and violated ESA regulations.
Company is a scam. ESA paper work is free from your doctor while Support Pets charge and have you do an online question/form with NEVER TALKING TO A DR!!! Emotional Support Animals (ESAs) are regulated by the government, and require a consultation—either in-person, over the phone, or via video—with a licensed mental health professional (LMHP) or healthcare provider while SUPPORT PETS DOESNT OFFER ANY OF THAT!!! I did chat support they said landlords can have different standards for ESA requirements, they dont do 1 on 1 and i did a form to see and they approved me for a letter without ever talking to a dr which is illegal and my letter from support pets can 100% rejected if verified because they are a scam company and i have all the screen shots from their chat and the rejection. Since they wanna respond and say its legal for an online assessment using their own words a simple google search shows its illegal. "No, a simple online assessment/questionnaire alone is not a legally valid ESA approval. A legally recognized Emotional Support Animal (ESA) letter requires a real evaluation by a licensed mental health professional (LMHP). While you can use online, remote services to connect with a professional, a mere "assessment" without a personalized consultation (verbal or video call) is a scam."...Support pets is a scam company and anyone who googles the legality of their business can see for themselves that its all illegal and a scam. Yall scammed the wrong person who knows the laws now from researching and calling on laws to verify. They also said i live call or meeting isnt always needed it a 10 second "do I need to verbally meet with mr for a legally valid esa pet letter" and it'll tell you yes. This company is clearly a scam ran about idiots. Also they say landlords can have their own esa standards...ESA animals are regulated by the government not per landlords under FHA and ADA.....they know literally nothing about what they speak.
6 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your feedback.
We take claims like this very seriously. However, after a thorough review, we were unable to locate any account, order, or communication associated with the email or information provided. This means we cannot verify that you have used our service.
We would also like to clarify an important point regarding ESA documentation. Emotional Support Animal evaluations can and is legally conducted through online assessments by licensed healthcare professionals. A live phone or video call is not required in every case, as long as the evaluation meets applicable guidelines and is performed by a qualified provider. This is a widely accepted and legitimate process used across the industry and that's exactly what we do.
Our service connects individuals with licensed professionals who review each case through a structured assessment before any documentation is issued. This process has helped thousands of individuals nationwide, which is reflected in the consistent positive feedback across multiple platforms.
We understand that some housing providers may apply their own verification steps or additional requirements, which can sometimes lead to confusion, but this does not invalidate the legitimacy of properly issued ESA documentation.
If you believe there has been a misunderstanding or if your order was placed under a different email, we encourage you to contact our support team so we can review your case and assist you directly.
Count on us
Antwoord van Support Pets
That's our goal! A fast, easy and safe service to assist those in need.
Thank you so much for your review and support
Great communication was very helpful…
Great communication was very helpful I'm glad they help me with my situation cuz I love my furry friend
7 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you so much for your review and support!
It is a pleasure to serve and to be part of your journey.
Count on us!
Clear explanations in the paperwork and…
Clear explanations in the paperwork and ease of access.
7 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you so much for your review, Kim!
We are glad that our services were hassle-free and clear.
Thanks for trusting and choosing us
My papers arrived in a timely manner
My papers arrived in a timely manner. They contained all the necessary information needed to take my dog with me wherever I go.
6 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Awesome! Enjoy the best of life with your ESA
Thank you for trusting and choosing us
I love this site it was very easy to…
I love this site it was very easy to set up
6 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
That's great to hear! A hassle-free experience is part of our goal
Thank you so much for your review and support!
Support Pets
Support Pets, assisted with my renewal ESA paper work. I missed the letter from Support Pets with the questionaire the doctor needed to renew my dog as an ESA letter dog. Support Pets is customer oriented, and responded to my request for assistance within 24 hours.
4 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your kind feedback! We’re glad we could assist you with your renewal and get everything back on track. It’s great to hear our team was able to respond quickly and support you through the process.
You can always count on us!
Antwoord van Support Pets
It is our pleasure! Thanks for your review and support!
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