I have used them for 3 years, i started with a different company the first year. I switched to support pets when i moved out of state. Best decision. Continue to be considtent, reliable and great cust... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Each year I apply for my dog's ESA certifications. Support Pets thoroughly vets me and my dog in order to qualify. Having these ESA documents is such a saving grace for traveling, apartment rents, bri... Toon meer
Bedrijf heeft geantwoord
Paperwork was great. Only problem, registering the tag never went thru. Ordered another one for the other dog, and same problem.
Bedrijf heeft geantwoord
I was skeptical that I would get the documents in 24 to 48 hours, but they arrived promptly. Having these documents saved me from having to pay a pet deposit and monthly fee when I moved into my new h... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We are Emotional Support Animal Specialists, connecting our customers to licensed medical doctors who will evaluate them to see if they qualify for an Emotional Support Animal.
Contactgegevens
78 SW 7th St, 33130, Miami, Verenigde Staten
- 855-700-7387
- info@supportpets.com
- supportpets.com
4,6
Uitstekend
2K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I have very good experience they was…
I have very good experience they was very fast the process
3 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
We are happy to hear that, Alejandra! Enjoy every second with your ESA
Thanks for trusting and choosing us
Fast and easy process
Fast and easy process. Customer support was excellent.
2 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
We are glad to hear that, Cynthia!
It is always a pleasure to serve and you can count on us
I do not recommend this company
I do not recommend this company, about 4 years ago I signed my pup up for this. Initially for the basic package. They up-sell like all companies do, so I went with what called signature package currently. It was difficult just to get the letter and to this day NEVER received the package I upgraded to! Trying to contact anyone was like pulling teeth. They had no problem charging my credit card twice for initial charge then the upgrade.
Here's a thought for my fellow dog owners train your dog so they will follow your commands and most importantly not bark at everything. This month my dog turns 5 years old, we go on walks with no leash. I can tell her to sit near the door of a convenient store or anywhere and she will stay there til I return. I used Don Sullivan's training program that uses praise over treats! We travel for work and when we do get a motel room she stays for free as a service dog.
4 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your feedback.
We’re sorry to hear about your concerns. However, we were unable to verify this case, as no identifying information (such as name, email, or order details) was provided, and this appears to reference an experience from several years ago.
We did reach out requesting additional information so we could investigate and assist, but unfortunately, we did not receive a response.
Our service connects customers with licensed professionals and has helped thousands of individuals successfully obtain ESA documentation for housing purposes. We also have a dedicated customer support team available via chat and email to assist with any issues, including order concerns or missing items.
If you’re willing to provide your details, we would be more than happy to review your case.
Count on us
The expiration date is wrong
3 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Hi there, Carlos!
We apologize for any inconveniences. We want to assure you that we will review your document and correct the date promptly.
Please contact us directly and a representative will assist you
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
The site is confusing
The site is confusing. I thought I was signing up for $99 and the invoice and charge was $134, then you want more money for the tag! Can't you just do it in one step and be honest about cost?
30 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your feedback. We understand how this could feel confusing, and we’re happy to clarify.
The final price can vary depending on the options selected during checkout. In some cases, financial aid or discounts are applied when selected, which can change the total shown. Additional items, like tags or accessories, are completely optional and offered separately so customers can choose only what they need.
We’re always working to make the process clearer and more transparent. If you’d like, please contact our support team with your order details and we’ll be happy to review your purchase, explain the charges, and assist with any concerns.
Send an e-mail to info@supportpets.com
Or click the "chat" on our website.
Count on us
Antwoord van Support Pets
Thank you for your feedback! Enjoy every second with your ESA
Thanks for your trust and support
The renewal process was easy
The renewal process was easy. Instructions were clear. Although I did not take advantage of all the optional choices offered at this time it is good to know and I go back and add ESA harnesses and things. The additional instructions on how to obtain a PSD designation very helpful.
2 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your kind words! We’re happy to hear the renewal process was clear and easy for you. It’s great to know you found the additional options and information helpful as well. We’re always here if you need anything!
It was a very informative straight…
It was a very informative straight forward process obtaining my ESA paperwork. The welcome video was brief, simple and I enjoyed the presentation and information provided by the presenter! Thank you for your services.
31 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
It is a pleasure to serve! We’re glad you found the process informative and straightforward, and that you enjoyed the welcome video. We truly appreciate your support!
Worth it !
Just asks you a few questions about your life and pet very easy and fast got back to me in one day and I was approved. Definitely a five star.
31 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you so much! We’re happy to hear the process was easy and fast for you and that our team made it all happen with ease.
We appreciate your 5-star support!
Quick and easy
Quick and easy. I can add another pet for free. I've been using support pets for 2 years and renewed for a third! No problems with my apartment accepting the letters.
2 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
We are so happy to hear that! It is a pleasure to serve you one more year, Heather!
Thank you so much for your continued trust and support
Thought it was quick and easy
1 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
We appreciate your feeedback, Hannah!
It is a pleasure to serve
Thanks for trusting and choosing us
I've had such a great experience with…
I've had such a great experience with support pets. You all have helped me out with everything. I can take my bella with me anywhere.
1 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you so much for your kind words! We’re very glad to hear you’ve had a great experience and that we could help you and Bella.
Thanks for trusting and choosing us
Thank you so much you made this…
Thank you so much you made this experience so easy
30 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Awesome! Enjoy every minute with your ESA
Thanks for your trust and support
Excellent group of people who are willing to help!
Very helpful and quick with my requests!
1 april 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your feedback, Jakeb! We’re glad to hear our team has been helpful and quick in assisting you. That's what we aim for.
You can always count on us!
This is great
This is great! My dog helps so much with my anxiety. I feel better knowing I can take him with me everywhere I go.
30 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you so much for your kind words! We’re really glad to hear your dog brings you comfort and helps with your anxiety. It is a pleasure to be part of your journey!
Knowing that thee is someone out there…
Knowing that thee is someone out there willing to help
30 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for your feedback! It means a lot to us to know you feel supported. We’re always here to help whenever you need us.
Got my letter within 24 hours
Got my letter within 24 hours, next day my apartment accepted my documents. They immediately waived the pet fee. Thought this was a scam, but it absolutely works!
31 maart 2026
Review zonder uitnodiging
Antwoord van Support Pets
Thank you for sharing your experience! We’re glad to hear everything was processed quickly and that your apartment accepted your documents without issues.
We appreciate your trust and are happy we could help make the process smooth for you!
Antwoord van Support Pets
That's great to know, Patricia! We are happy that you've enjoyed the service and it is always a pleasure to serve.
Count on us!
Antwoord van Support Pets
Awesome! We're glad that our efforts met your expectations.
Thank you so much for your review and support!
Antwoord van Support Pets
Awesome! We appreciate your support and It is a pleasure to serve you for so long, Chrystal! Thanks for your trust and support!
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