Ordered grass reinforcement roll. One man delivered and threw out of lorry. He rolled up drive as so heavy. End was damaged. Company customer service terrible. Ignored my emails. Would not recommen... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Great delivery experience. They have gps tracking , so you can follow the progress of their driver as he nears your location.I had x6 3m sleepers, Wayne the driver helped me carry them into my propert... Toon meer
Bedrijf heeft geantwoord
No hesitation in recommending this company. Good quality sleepers at a very competitive price. Helpful tracking app meant we could see in real time where the delivery was. The friendly driver unloaded... Toon meer
Bedrijf heeft geantwoord
We purchased a pallet of 35 oak sleepers from Suregreen. We needed the pallet to be delivered to a specific location near to our garage. Suregreen were able to ensure the pallet was delivered by their... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Hoveniersbenodigdheden winkel
- ook in
- Aggregaatleverancier
- Bouwmaterialen leverancier
- Hekwerkwinkel
- Houthandel
Geschreven door het bedrijf
Origin Suregreen Limited supplies high-quality Timber and Landscaping products to the trade and for all kinds of projects around the home. Our range includes sleepers, fence panels, grass reinforcement mesh, electric fencing, welded wire, anti-bird netting, tree guards, chicken wire, permeable paving, garden mesh, timber posts, growing media, aggregates, shade netting fabrics and so much more.
Contactgegevens
Origin Suregreen Limited, Viridis House, Toppesfield Rd, Finchingfield, CM7 4NZ, Finchingfield, Verenigd Koninkrijk
- 01376503869
- customercare@sure-green.com
- sure-green.com
3,9
Goed
2K reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 66% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Excellent company to deal with
Rang to check on stock level and had a wonderfully professional and productive conversation with a
Member of staff.
Product was competitively priced and delivery was super quick
10/10
10 mei 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Hi Julie,
Thank you so much for this lovely 5-star review! I'm so glad you're happy with our service, I'll be sure to let the team know!
Have a wonderful day,
Kind regards,
Vick
Senior Customer Service Associate
Origin Suregreen Limited
The delivery company didn't deliver…
The delivery company didn't deliver everything in the order but when I contacted Suregreen they sorted it straight away
. They couldn't have done more.
7 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good morning Ms. Gwyer,
Thank you for your 4-star review! I'm so happy to hear we were able to assist you with swiftly arranging replacement goods when the full order was not received. I hope we can serve you again in the near future!
Have a good day,
Kind regards,
Vick
Senior Customer Service Associate
Origin Suregreen Limited
Very good quality panels and posts at…
Very good quality panels and posts at good price will recommend using their service. Only downside was delivery but they got here eventually
6 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Hi Brenton,
Thank you for the 4-star review! I'm glad you're happy with the quality of the products at our competitive pricing. I do apologise for any issues with delivery, please feel free to pop us an email to customercare@sure-green.com with any further information on this to assist with improving our services.
Hope you have a lovely day,
Kind regards,
Vick
Senior Customer Service Associate
Origin Suregreen Limited
Delivery was super quick and efficient
Delivery was super quick and efficient. I looked around a lot at other companies and these were the cheapest around and good quality. Due to the amount I needed, I was also able to get free delivery which was a bonus as most places will charge and extortionate rate for this. I’ll be needing some more in the future and will definitely be ordering from here again.
3 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Hi Natasha,
Thank you for the fab 5-star review! I'm so glad you're happy with the service received , we'll continue to keep up the good work and look forward to serving you again in the future.
Kind regards,
Vick
Senior Customer Service Associate
Origin Suregreen Limited
Good quality
Good quality fence panels at a great price. Had to wait several weeks to get them though but they were worth it in the end.
21 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good afternoon,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone
Kind regards
Katie
Origin Suregreen Ltd
Antwoord van Origin Suregreen Limited
Good afternoon,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word about us!
Kind regards
Katie
Origin Suregreen Ltd
Garden gear
I needed new garden canes. I was surprised at the low cost and the quick delivery.
These are good quality canes and not old stock. Delivery costs are reasonable.
1 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good Morning,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
We are glad you are happy with our products and look forward to helping you with future orders!
Kind regards
Katie
Origin Suregreen Ltd
Perfect
Ordered some Green weld mesh to go onto our front gates and to deter the dogs from getting out. Absolutely perfect. Quick delivery, and he colour just blends in with our dark stained gates. Very pleased. And the dogs can't escape.
1 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good Morning,
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
We are glad you are happy with our products and great to hear this has kept the dogs in as well as the colour blending into the gates!
Kind regards
Katie
Origin Suregreen Ltd
Antwoord van Origin Suregreen Limited
Good Morning,
Thank you so much for this 5-star review.
We really appreciate you being a customer and helping to share the word about us. We would not be able to grow and develop without feedback like yours!
Kind regards
Katie
Origin Suregreen LTD
Great buy
The product supplied was a good price and of of great quality. It was delivered on time and with no hassle. I would recommend them and use them again.
20 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good Morning,
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
We are glad you are happy with our products and look forward to helping you with future orders!
Kind regards
Katie
Origin Suregreen Ltd
Avoid this company I ordered and paid…
Avoid this company I ordered and paid for my order and at no time did the website tell me it was a preorder until I received an email saying it was out of stock. I placed my order on 26 April and it still hasn’t arrived on the 14 May the stock came in on the 8th May and was meant to be delivered on the 12 May I spent the day watching the tracking I got to number 2 on the list and then the driver had an issue. I had to contact them to ask why it was not delivered and sure green told me they were sending my order out on a priority this is taking 3/4 days. This was my second and last order with this company my first order was excellent.
26 april 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good Morning,
Thanks for taking the time to bring this to our attention.
Upon looking into your order I can see that unfortunately you had placed a pre order on the website and unfortunately the day the order was out for the delivery our driver had an incident on the road which was out of our control so we can only apologise for this. I can see this order was delivered for you with DX on the 15th of May.
Sorry for any disappointment caused, if you would like to discuss this further please do not hesitate to contact us.
Kind regards
Katie
Origin Suregreen LTD
Product fantastic
Product fantastic
Delivery not so good
Left on next door neighbour’s drive😳
10 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good Morning,
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone
We are sorry to hear that the delivery didn't go as smoothly as we had hoped. I have looked into this and have passed the information on to our courier for further investigation. Thank you for bringing this to our attention.
Kind regards
Katie
Origin Suregreen Ltd
Good products, very good delivery experience.
I ordered a range of different stakes. All were of good quality. Delivery was well managed. I have used Suregreen before and will definitely do so again.
29 mei 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good afternoon,
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
We Look forward to seeing you again soon.
Kind regards
Katie
Origin Suregreen Ltd
Great service.
Great service, fantastic delivery and good quality products.
20 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good Afternoon,
Thank you so much for your review!
Your feedback is so important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us. We look forward to welcoming you again soon.
Kind regards,
Katie
Origin Suregreen LTD
Got exactly what I asked for with a…
Got exactly what I asked for with a very speedy delivery. Infact I received it the next day when delivery was meant to be 2-3 days.
13 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good afternoon,
We’re really appreciative of your 5-star review and the time you took to share your positive feedback. Thank you!
Kind regards
Katie
Origin Suregreen Ltd
Excellent customer service
Ordered garden netting which was an excellent price, but the delivery company (Evri) lost it in transit. contacted Suregreen about the delayed delivery and they promptly dispatched a new order, excellent customer service. Only slightly downrated them because of the delivery company which was not there fault
1 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good Morning,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience!
We are genuinely sorry to hear that the delivery didn't go as smoothly as we had hoped. I have spoken with the courier regarding this to ensure it doesn't happen again. Thank you for bringing this to our attention, your feedback helps us improve!
Kind regards
Katie
Origin Suregreen Ltd
Online ordering straightforward and delivered on time.ine ordering was straightforward
Online ordering was straightforward - ordered wire panels on a Sunday, advised email that Monday package was on its way via DX Three Day - and it duly arrived on time.
Nothing more to improve on!
27 mei 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good afternoon,
We’re delighted to hear about your satisfaction with our service! Providing top-quality products and excellent customer service is our priority. Thank you for choosing us, and we hope to serve you again in the future.
Kind regards
Katie
Origin Suregreen Ltd
Great company thoroughly recommended
Great company to deal with. My order was out of stock but they contacted me quite quickly and the order was processed quickly. It's a pity the evri driver and company was so sloppy with my foods. The packaging was badly damaged and suregreen offered a replacement but no need as goods were intact. Great customer service from them.
23 mei 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good afternoon,
Thank you for taking the time to leave us a 5-star review.
We're so glad to hear that you were satisfied with our company. Our team is committed to delivering high-quality service, and your feedback is a great encouragement to us. We look forward to serving you again in the near future!
Kind regards
Katie
Origin Suregreen Ltd
Used twice with no problems
We've used Suregreen twice recently.
The first time, we knew the product we ordered online was out of stock so we selected 'pre-order'. After placing the order online, we received an email to inform us of the date the product was due back in stock and asked if we wanted to wait or would prefer to cancel or select another product. We opted to wait and were advised that our order would be made priority. It arrived the day after it arrived back in stock.
On the second occassion, we made a mistake when we placed the order online. We telephoned straightway to explain that we had selected the incorrect item. There was no problem amending the order over the telephone and the staff were very helpful. Again, the delivery was very prompt.
We wouldn't hesitate to use Suregreen again.
7 juni 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good Morning,
Thank you so much for your review!
Your feedback is so important to us, as it helps us grow and improve. We are thrilled to hear that you had such a positive experience with us. We look forward to welcoming you again soon.
Kind regards,
Katie
Origin Suregreen LTD
Great product
Delivered on time, very well made and perfect for my project
18 mei 2024
Review zonder uitnodiging
Antwoord van Origin Suregreen Limited
Good afternoon,
We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated team to inspire their ongoing commitment to excellence.
Kind regards
Katie
Origin Suregreen Ltd
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