The customer service at Sure Beauty has been exceptional. I recently purchased the 30K S Shape Cavitation Machine (2.5 × 1) and, although I haven’t had the chance to use it yet, I’m confident it wil... Toon meer
Bedrijf heeft geantwoord
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Great feed back and response, It did take a lot longer than expected to receive the machine and customer service kept assuring it was on the way even though tracking said the item was delivered when... Toon meer
Bedrijf heeft geantwoord
I highly recommend this company for its outstanding choice of products, fantastic prices and customer support. My orders were quickly delivered to the UK, items well packed and everything I worki... Toon meer
I purchased an s shape cavitation machine from SureBeauty 6 months ago. Best purchase I have made when it comes to my body sculpting business. It delivers amazing results and I can say that because I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Estheticians’ favorite beauty equipment brand-Surebeauty. We are one-stop beauty salon equipment supplier, inclued body sculpting machine, facial equipment, cosmetic laser and spa equipment etc...In Surebeauty, we offer one-on-one free machine operatoe training with licensed estheticians and 24/7 online support.
Contactgegevens
South Park Maple Leaf Mansion Nanshan Boulevard, Nanshan, Shenzhen, 518000, shenzhen, Verenigde Staten
- +86 18938075487
- support@surebeauty.com
- surebeauty.com
4,4
Uitstekend
216 reviews
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Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Great Company...Great Customer Service
I ordered the Sophia 40K Cavitation Machine and a month later one of the handles broke. Surebeauty took care of me! They sent me a new handle promptly at no cost. Also the cavitation machine is good too! I have been using it every 3 days and I can see slight results already!
30 september 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for sharing your experience with us.
We always strive to ensure our customers are satisfied with both our products and service.
If you need any further assistance, feel free to reach out.
Happy with device does what it says
Happy with device does what it says. Had to do an exchange and customer service was great. They send me a replacement and received fast. I recommend this company.
4 september 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thanks for your feedback!
We're happy you’re satisfied with the device and our service.
We appreciate your recommendation!
Excellent !
Excellent !
I am writing to you to express my sincere gratitude for the valuable help you have given me recently. As you know, your support was essential in resolving my doubts, thank you.
14 augustus 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your kind words!
I’m glad I could help resolve your doubts. If you need any further assistance, feel free to reach out.
Quality items and an outstanding…
Quality items and an outstanding customer service. Getting ready to buy another item soon
1 augustus 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your positive feedback!
We're glad you’re happy with our products and service.
We look forward to helping you with your next purchase!
Great customer service
Great customer service! Alice helped me out so much. The product came with the wrong cord, but they promptly sent me the correct one. I sent first msg to customer service and I received a reply 2 hours later. That is unheard of nowadays. Thanks again, Alice!
24 juli 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your kind words!
We strive to provide prompt and helpful service, and it's wonderful to know we met your expectations.
If you need any further assistance, please don't hesitate to reach out. Thanks again for your support!
I bought a body contour machine from…
I bought a body contour machine from these guys and the customer service was outstanding!
I ordered it last week. Initially used a 15 pound discount, I then found a 15% discount had been sent to my email. I emailed back relaying I'd rather have the 15% off than the 15 pounds and they sorted it!
There is an import charge which I didn't know about, but they were quick to tell me and ask if I'm OK to pay it and if not they would happily cancel the order and give me a full refund.
I also ordered conducting gel not realising there would be import fee on this too, and at my request that was cancelled as an order.
I have already had the refund of the 15% and gels I had paid for initially, which I cancelled.
It's a fairly big purchase in my opinion and I am happy with the product which arrived today, and this company's customer service and promptness was very impressive- thanks so much
23 juli 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your wonderful review!
We’re delighted to hear that you’re pleased with both the body contour machine and our customer service.
We’re glad we could assist with the discount adjustment and handle the import charges effectively.
Your satisfaction is our priority, and it’s great to know that our team’s efforts made your experience smooth and positive.
If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re always here to help.
Thank you once again for your support!
My experience
The fast customer service feedback is what made my experience good. I would have liked to be advised that two of my products were out of stock instead of me asking why they were still being processed for shipment. But as soon as they were in stock they were shipped to me right away
13 juli 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your feedback.
We apologize for the inconvenience caused by not informing you earlier about the out-of-stock items.
Your feedback is valuable, and we’ll work on improving our communication.
We're happy that the items were shipped to you promptly once they were back in stock.
If you have any more questions or need further assistance, please feel free to contact us at support@surebeauty.com or add our WhatsApp +86 18938075487.
Omg the customer service was great.😊…
Omg the customer service was great.😊 they are so nice and understanding.
1 juli 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your wonderful feedback!
We're delighted to hear that you had a great experience with our customer service team.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
Not only is there equipment great
Not only is there equipment great, they also took care of me once i had an issue with one of the handles, they immediately replaced it at no cost…
6 juni 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your kind words! We're glad to hear you're pleased with our equipment and service. Ensuring your satisfaction is our priority. If you have any more feedback or questions, feel free to reach out. We're here to help!
Fast delivery to the Netherlands
Fast delivery to the Netherlands . Verry quick replay. Great service.
1 juli 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your kind feedback! We're glad to hear that you received your order quickly and that our service met your expectations. If you have any further questions or need assistance, feel free to reach out. We're here to help!
I will continue to use Sure Beauty as I…
I will continue to use Sure Beauty as I build out my body sculpting business! I’ve ordered my fat cavitation machines with Sure Beauty, and my clients are loving the results they are seeing.
I also love the customer service provided by Sure Beauty! Anytime I have to reach out to their customer service team for support they are quickly responsive, empathetic and hands on.
I wish I could give you guys 6 stars 🤩
31 mei 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your amazing feedback!
We also appreciate your kind words about our customer service. Knowing our team has been responsive and helpful means a lot to us.
Feel free to reach out anytime!
Customer Service is fast and responsive
5 juni 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your positive feedback!
We always strive to provide the best experience for our customers.
If you have any further questions or need assistance, feel free to reach out to us anytime.
I understand why surebeauty has 5 star…
I understand why surebeauty has 5 star reviews. What really stood out was the assistance I received from their customer support. I had a few questions about my order, so I reached out. Alice responded promptly and was extremely helpful.
My order arrived ahead of schedule and was packaged securely. I also appreciated the follow-up email to ensure everything was satisfactory.
19 mei 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your wonderful feedback!
It's great to know that your order arrived ahead of schedule and was securely packaged.
We always strive to provide the best service possible, and we're glad our follow-up email ensured your satisfaction.
If you have any further questions or need assistance, please don't hesitate to reach out.
Cavitation machine
I ordered my Cavitation machine on Wednesday and by Friday I promptly received it via Fed Ex. Excellent service.
31 mei 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your feedback!
We're thrilled to hear that your Cavitation machine arrived so promptly and that you were satisfied with our service.
If you have any further questions or need assistance, please don't hesitate to reach out.
I received me item well packaged
I received me item well packaged. Customer service was excellent.
My machine works perfect, very easy to assemble and use.
I have used it for about 3 times and have started to see results.
I would recommend buying from Surebeauty.
I will definitely purchase more products.
8 april 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your kind review!
It's great to know your machine is working perfectly and is easy to use.
We're happy you're already seeing results and appreciate your recommendation.
Ordered my cavitation machine
Ordered my first machine, I had an issue with one of the handles and contacted customer support. They quickly answered and fixed my problem and sent me a replacement.
Thank you!
3 mei 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your feedback!
Your satisfaction is our top priority, and we're pleased that you received your replacement promptly. If you have any further questions or need assistance, please don't hesitate to reach out. Enjoy your new machine!
Just bought my first machine from them…
Just bought my first machine from them in Jaunary and had a bit of an issue develop. I emailed them and they immediately sent me out a new part! I'm super impressed and as I grow my business I will be using them again. I was unsure when I first ordered but I have been more than satisfied with these guys!
20 mei 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your kind words and for taking the time to share your experience with us.
Ensuring that our customers are happy and supported is our top priority, and it's wonderful to know that we were able to resolve your issue promptly.
Should you need anything in the future, please don't hesitate to reach out at support@surebeauty.com or add our WhatsApp at +86 18938075487.
Always quick to help me get what I need…
Always quick to help me get what I need ! Best experience
16 mei 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your kind words!
We're thrilled to hear that you've had the best experience with us. We're always here to help and ensure you get exactly what you need.
Great customer service
Ordered my cavitation machine about a month ago, I had an issue with one of the handles and contacted customer support. They quickly fixed my problem and sent me a replacement. I can’t wait to try the product and see my results! Thank you SureBeauty for a great experience so far ♥️
13 mei 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your feedback!
We're excited for you to try out your cavitation machine and see the results.
Your satisfaction means everything to us.
If you need any further assistance, we're always here to help!
My s shape cavitation handle had a…
My s shape cavitation handle had a malfunction and customer service sent me a replacement as soon as they could! Thank you 😊
13 mei 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your kind feedback!
Your satisfaction is our top priority. If you have any further questions or need additional support, please don't hesitate to reach out.
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