The customer service at Sure Beauty has been exceptional. I recently purchased the 30K S Shape Cavitation Machine (2.5 × 1) and, although I haven’t had the chance to use it yet, I’m confident it wil... Toon meer
Bedrijf heeft geantwoord
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Great feed back and response, It did take a lot longer than expected to receive the machine and customer service kept assuring it was on the way even though tracking said the item was delivered when... Toon meer
Bedrijf heeft geantwoord
I highly recommend this company for its outstanding choice of products, fantastic prices and customer support. My orders were quickly delivered to the UK, items well packed and everything I worki... Toon meer
I purchased an s shape cavitation machine from SureBeauty 6 months ago. Best purchase I have made when it comes to my body sculpting business. It delivers amazing results and I can say that because I... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Estheticians’ favorite beauty equipment brand-Surebeauty. We are one-stop beauty salon equipment supplier, inclued body sculpting machine, facial equipment, cosmetic laser and spa equipment etc...In Surebeauty, we offer one-on-one free machine operatoe training with licensed estheticians and 24/7 online support.
Contactgegevens
South Park Maple Leaf Mansion Nanshan Boulevard, Nanshan, Shenzhen, 518000, shenzhen, Verenigde Staten
- +86 18938075487
- support@surebeauty.com
- surebeauty.com
4,4
Uitstekend
216 reviews
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I found this company through TikTok and…
I found this company through TikTok and I made an order. My cativation machine didn’t work, but I was able to contact customer service and I was able to get another machine based on customer service. I’m happy so far waiting to receive my new machine.
25 februari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for sharing your experience!
We apologize for the inconvenience with your initial activation machine.
It's great to hear that our customer service was able to assist promptly, and we hope you enjoy your new machine once it arrives.
If you have any further questions or concerns, feel free to reach out.
I recently purchased S shape still…
I recently purchased S shape still learning how to maximize results but love it so far!!! I wish the training was better
23 februari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your feedback!
We appreciate your input on the training aspect and will certainly consider that for future improvements.
If you have any specific suggestions or areas you'd like us to focus on in training, feel free to share.
Surebeauty WhatsApp Team FTW!
After recently trying body sculpting before my vacation to Cancun, I noticed some positive improvements so I went ahead and purchased a similar body sculpting machine from Surebeauty — the 30K 6-in-1 Body Sculpting Machine with 160mW Lipo Laser Pads. Momentum, ya know!?!! I had never heard of Surebeauty and was very apprehensive due to the steep price but it was because of positive reviews on this very site that I decided to pull the trigger and buy from them. The sale they were having didn’t hurt, either! There was a lapse in communication after the order confirmation so I went ahead and messaged the company via WhatsApp to see if there were any updates on my order. Alice responded in a reasonable amount of time given the time zone differences. From that initial communication on, she provided updates every step of the way, checked with me when package was delivered, provided URLs for instructional videos on YouTube, and answered any questions I had. The box arrived in pristine condition and the machine was very well-packed. I tried out my machine for the first time this past Saturday using the body components, and will give the face components a try this weekend. I am so happy I ordered from Surebeauty and that they have Alice on their team! Thank you for everything, Alice!!
14 januari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for taking the time to share your positive experience with Surebeauty.
We truly appreciate your trust in our products.
It's fantastic that you had a positive first experience with the body components, and we hope you enjoy trying out the face components this weekend.
If you have any further questions or need assistance, feel free to reach out.
Ordering from Sure Beauty again!!
Great experience with this company, Alice was wonderful every step of the way with my order. Received it quick too!! Same week 😊
23 januari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for sharing your kind words!
We value your feedback and appreciate your support.
If you have any further inquiries, please don't hesitate to let us know.
Quick shipping and customer support
Shipping was fast and actually came a few days earlier than the initial estimate. Since it was an expensive device, SureBeauty requested a signature upon delivery, which was appreciated so I know no one could take the package if it was left outside. I had FedEx hold the package for me at a location and picked it up with a QR code to confirm I was the buyer. The device was well packaged and works perfectly.
The email with the tracking number came with a PDF of the device's manual, as no printed manual is included. There were no set up instructions included, but I found a setup video for a similar device in SureBeauty's YouTube channel. There are how-to videos for this device and similar devices on their channel. I was also able to email their support and ask a question I couldn't find on YouTube. I received a prompt answer and was encouraged to ask Support if I needed additional help.
You might not get all the info you need right out of the box, but Support is quick to help if you have questions.
27 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for sharing your SureBeauty shopping experience.
We are dedicated to providing outstanding products, streamlined shipping, and exceptional customer service.
Your feedback is invaluable, and we are grateful for choosing SureBeauty.
If you have additional comments or if there's anything else we can help you with, please don't hesitate to contact us.
Love the machine
Love the machine. Very good value. There were problems with the delivery. Wrong power cord was shipped but Alice organised the correct one to be posted which came straight away.
However I am still waiting for the gel that I ordered a few weeks ago.
22 januari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your feedback.
Please kindly accept our apologies for the inconvenience with the wrong power cord, and we're pleased that Alice could quickly resolve it for you.
We're sorry for the delay in delivering the gel you ordered.
Rest assured, we're addressing this promptly and will expedite its delivery to you.
Thank you for your patience and continued support.
Love surebeauty machines.
My experience with surebeauty was simply amazing. I could give them 10 stars!
I bought 3 machines from them, they all work great! Shipping was fast and they have the best customer service.
I’d definitely buy from them again!
1 januari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for sharing your positive experience with us!
We're happy to hear that your purchase of three machines was a success and that they are working great.
Fast shipping and excellent customer service are always our top priorities. We look forward to serving you again in the future.
If you have any questions or need assistance, feel free to reach out.
So far everything is good
So far everything is good. I did hesitate to purchase a cavitation machine from them, but I gave it a shot and it arrived swiftly. I’m thrilled. They even reached out to me to make sure I got it, along with how-to guides.
17 januari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
We're delighted to hear that you received your cavitation machine swiftly and that you're thrilled with your purchase.
If you have any further questions or need assistance, feel free to reach out.
Customer service was amazing/Great quality machine
Customer service was amazing! There was an issue with my delivery and Alice was ON IT. She was prompt and had a new delivery sent my way immediately. I ordered a cavitation machine and used it twice so far and absolutely love it! It feels like a professional treatment I'd get at a spa - in the comfort of my own home :)
15 januari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
We're also delighted to know that you love the cavitation machine and find it to be of great quality.
If you have any more feedback or if there's anything else we can assist you with, feel free to reach out.
My Experience was great with Sure…
My Experience was great with Sure Beauty , at first I was hesitant to order from the website . Once it was done Alice answered all my questions & was very patient with me lol . I would definitely be purchasing from them again. 🙌🏽
2 januari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for sharing your positive experience with us!
If you have any further inquiries or need assistance, feel free to reach out.
Amazing Customer Service!!
Amazing Customer Service!!
I bought the wrong machine! And they were super helpful with me returning it and getting me the correct machine! Very excited to try the new machine!’
11 januari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your positive feedback!
We hope you enjoy using your new machine, and if you have any further questions or concerns, feel free to reach out.
Your satisfaction is our priority!
Customer service
I purchased this machine and after 3 weeks it started to shut off when using. Got in touch with the company and they were able to figure out the issue. Shipped me a new one in a timely fashion and well satisfactory with the machine and customer service.
2 januari 2024
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for sharing your feedback with us.
We sincerely apologize for any inconvenience you experienced with your initial purchase.
We appreciate your understanding and are committed to ensuring the continued satisfaction of our customers.
If you have any further questions or concerns, please do not hesitate to reach out to us.
The Hype is Real
Everything I read about the customer service before my order I have now experienced first hand! Have been using their cavitation machine (lipo pads showed progress after first use fr) and just received a diode machine. Now that they have coached me through using it I can’t wait to get started. If you are on the fence I can assure you the hype is real. So glad I found Surebeauty!!:)
29 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
We're thrilled to receive your positive feedback!
It's fantastic to know that your firsthand experience with our customer service matched what you read before placing your order.
If there's anything else you need or if you have further questions, feel free to reach out. We're looking forward to being part of your beauty journey!
Great service
I had a wonderful time using Surebeauty. The service from Alice was amazing!
28 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for taking the time to share your experience with Surebeauty!
Customer satisfaction is our top priority, and we're delighted to have met your expectations.
If you have any more feedback or if there's anything else we can assist you with, please feel free to contact us at support@surebeauty.com.
Just received my package & I’m So…
Just received my package & I’m So excited to try out my machine!
This is my 1st time ordering from you guys & unfortunately my package got lost in transit (it happens, totally understandable especially during holiday season) however Alice was very helpful and responded to my emails right away! I was sent a new machine and this time it was delivered fast!
Can’t wait to put it together!❤️
25 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for sharing your experience with us!
We appreciate your understanding, especially during the busy holiday season.
We you enjoy using your new machine!
If you have any further questions or need assistance, feel free to reach out.
Cavation machine
I recently purchased the Cavation machine and I am waiting for it. The customer service is Awesome. I was so excited to get this machine and then I find out it has a discount and free shipping. I am thankful for their help. surebeauty rocks.
25 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your recent purchase of the Cavation machine and for your kind words about our customer service.
Your satisfaction is our priority, and we appreciate your gratitude.
If you have any questions or need further assistance, please don't hesitate to reach out.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I recently purchased the 160 MW Laser Lipo Pads and couldn't be happier! They arrived on time, and the results are impressive. The customer service was exceptional—quick and responsive, with replies within minutes. Overall, a great experience!
30 november 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for taking the time to share your experience with our 160 MW Laser Lipo Pads.
We greatly appreciate your kind words about our quick and responsive customer service.
If you have any further questions or if there's anything else we can assist you with, please feel free to reach out.
Could not have been better service the…
Could not have been better service the machine had a problem when it was first delivered it was taken care of immediately and perfectly to my satisfaction
13 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for taking the time to share your feedback with us. If you have any further questions or concerns, please do not hesitate to reach out to us.
Very excellent customer service from…
Very excellent customer service from the beginning to the end. They are amazing!!! Would highly recommend!
18 december 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you so much for your kind words!
Your recommendation means a lot to us, and we appreciate you taking the time to share your positive feedback.
If there's anything else we can do for you, please don't hesitate to reach out.
The customer service experience was…
The customer service experience was phenomenal. I am a US customer and the response time was quick. They quickly problem solved the issue and provided a solution.
28 november 2023
Review zonder uitnodiging
Antwoord van surebeauty.com
Thank you for your positive feedback!
Our team values your satisfaction, and we're glad to know that the response time was quick and that we could efficiently resolve the issue for you.
If you have any further questions or concerns, feel free to reach out at support@surebeauty.com.We are always happy to help.
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