Surprice Reviews 115

Thieving and lying company, please do not use them ever as they are SCAMMERS. They wouldn’t take my card and insisted that the money I paid has nothing to do with rh, even though I proved it. They stated that I had to pay again for the excess insurance of £250+. The girl at the desk was diagusting and rude and unprofessional, clearly only has one time and that was pay more. There were two other men suffering the same fate. I eventually went to another desk and for a car and wa told that Auto One and Surpricw so that scam daily. I am so annoyed. Just warning you all. So not book any area via Auto One or Surpricw!!!

⚠️ Public Warning – Surprice Car Rental / Auto One – Florence Airport ⚠️
Date of rental: July 5 – July 11, 2025
Booking reference: FLR2247
Location: Via Palagio degli Spini, Florence Airport, Italy
I am posting this to warn other travelers about my recent experience with Surprice Car Rental / Auto One S.r.l., Florence Airport.

Summary of What Happened
• I rented a car for 6 days, took detailed videos/photos at pick-up and return.
• Returned the car undamaged with a full tank — confirmed on-site by staff, and I signed a “no damage” form.
• Four days later, my €1,200 security deposit was charged to my credit card without any explanation or proof.
• Weeks later, I was told verbally there was “windshield damage” — but no credible evidence was provided.
• After issuing a claim to the Customer care department, the company sent me a check-in form- not the part I signed with my falsified/forged signature timestamped AFTER I had already left the location.
• Photo evidence they provided cannot be linked to the car I rented.
Why This Matters
• I have video and photographic proof that the car was undamaged upon return.
• I later discovered many similar complaints online about this same branch — with identical tactics: false damage claims, deposit withholding, and fabricated documents.
My Advice to Others
• Avoid this branch of Surprice / Auto One in Florence.
• If you rent from any company in Italy, document everything (photos, videos, timestamps).
• Research reviews before booking — patterns like this are a red flag.
I have filed formal complaints with:
• Italian Police (Polizia di Stato – Questura di Firenze)
• Italian Competition Authority (AGCM)
• European Consumer Centre Italy (ECC-Net)
I believe these actions are part of a rental car return scam, and I urge other travelers to be extremely cautious.

#Florence #CarRentalScam #SurpriceCarRental #AutoOne #TravelWarning

Et encore, si nous avions pu ne mettre aucune croix...
Nous conseillons à quiconque de ne surtout pas réserver un véhicule auprès de SurPrice Car Rentals qui est une véritable arnaque
Nous avions réservé à ce loueur via le site StressFreeCarRental un véhicule à l'aéroport de Naples en Italie du 10 au 21/08. Passons la galère pour trouver le parking des loueurs low coast (différent des loueurs institutionnels) dont le lieu n'était pas précisé dans le mail de réservation.
Malgré notre réservation, aucun véhicule n'était disponible à notre arrivée !
L'employé très désagréable a commencé par nous faire un véritable chantage intolérable en nous proposant un autre véhicule uniquement si nous acceptions de payer en plus 400€ de couverture de franchise, soit plus du double du prix initial de notre location (320€). Après avoir évidemment refusé il nous a dit qu'un véhicule serait peut être disponible dans quelques heures en fonction des retours de location mais que ce n'était pas certain. La raison était soit disant que nous étions en surbooking car nous n'avions pas payé la location en totalité à l'avance mais seulement 3€ de réservation ! Après 3 heures d'attente nous avons manifesté notre colère et notre ras le bol en exigeant qu'un véhicule nous soit fournit conformément à la réservation. L'employé nous a alors proposé un véhicule qui venait d'être rendu par un autre client mais d'une catégorie inférieure à celle que nous avions réservé (plus petit et avec une boite manuelle au lieu d'une automatique). Le véhicule n'était évidemment pas nettoyé à l'intérieur comme à l'extérieur et la carrosserie abîmée. N'ayant plus confiance dans ce loueur et ne voulant pas cautionner ses pratiques, nous avons refusé et avons été contraint de nous retourner vers un loueur renommé, ce qui nous a coûté 671€ au lieu de 320€ et notre après-midi (retour à l'aéroport puis au parking des loueurs institutionnels...) Ajoutez à cela le stress lié au fait que nous n'étions pas sûr de pouvoir louer un autre véhicule en plein mois d'août alors que nous devions partir pour 10 jours de voyage dans les Pouilles. Enfin je précise pour appuyer notre récit que la plupart des clients qui se sont présentés durant nos 3 heures d'attente, ont eu des surprises et rencontré des problèmes divers avec le loueur.
Conclusion, mieux vaut payer un peu plus cher auprès d'un loueur ayant bonne réputation et être assuré de récupérer un véhicule conforme à la réservation à l'heure prévue

🚨 WARNING – AVOID AUTO ONE / SURPRICE NAPOLI CAR HIRE 🚨

No pick up from airport – We waited in the heat, walked 10 minutes with luggage. Agent said “you should have taken taxi.” Their shuttle does not stop at the airport. On return they dropped us in the middle of the road, told us to walk like animals! LIKE ANIMALS!

Credit card scam – When we arrived, they refused to accept our credit card, claiming it must be “embossed” with full name (no initials). We have used this same card worldwide for rentals, including in Rome and Bari, without any issue. Here, however, the agent was already prepared – he had the terms printed, with the line highlighted, as if reading from a script. It was clear this was not an accident but a regular trick. The result: every customer in line was told the same thing and forced to pay an extra €300. THIS IS NOT A POLICY, IT IS A SCAM DESIGNED TO TAKE MORE MONEY FROM YOU.

Dangerous car – flat tire – First car given had a flat tire. Luckily we spotted it immediately. If you drive off, they will charge you €600! ANOTHER TRAP.

Second car – terrible condition – Covered in scratches, passenger door did not open from outside, filthy inside with old tissues. Clearly they do not care about safety or cleanliness. DISGUSTING AND UNSAFE.

Time scam – They wrote return time 11am, even though we paid until 19:00. If we didn’t check, they would have charged late fees. ALWAYS DOUBLE-CHECK THEIR DOCUMENTS!

Fuel scam – They claimed tank was full, but it was not. Tried to charge us €25 extra. When we refused, agent became aggressive, shouting and calling me insulting names (“cazzo”). TOTAL FRAUD AND ABUSE.

Drop off – same mistreatment – Shuttle again dumped us in the road, not at airport. TOTALLY UNPROFESSIONAL.

⚠️ THIS COMPANY IS A SCAM OPERATION – RUDE, DISHONEST, UNSAFE. WE TRAVEL AND HIRE CARS WORLDWIDE AND HAVE NEVER EXPERIENCED SUCH FRAUD. DO NOT BOOK WITH THEM UNLESS YOU WANT TO BE CHEATED

SONO ARRIVATO DA SURPRICE CARS DI TIRANA SENZA PREAVVISO PERCHE' UN'ALTRA COMPAGNIA DI NOLEGGIO MI AVEVA SCARICATO. SURPRICE CARS MI HA RISOLTO IL PROBLEMA, MI HANNO DATO UN'AUTO NUOVA E PERFETTA, UN OTTIMO SERVIZIO, GENTILEZZA E PROFESSIONALITA'

BEWARE! Awful customer service however, that is the least of it once they attempted to refuse a UK driving license and UK credit card. Taking a holding deposit twice even though it was not supposed to be processed in the first place. Ended up signing additional contracts even though we had a contract with DoYouItaly. SURPRICE contracted in some way to the 3rd company Autoone was not on any paperwork we only found out who they were once SURPRICE collected us from the airport. Attempted to charge us for additional Insurance cover which we declined. Ruined our holiday with the stress caused. Others in the cabin at the time were experiencing similar service, some of which were families with children. Tried to charge for existing damage upon return, luckily we had video evidence to prove otherwise. Shocking behavior. Stay away from them and anyone connected to them. Reported this is not the end of it for us we will take this legal if required.

Received huge invoice of 1750EUR for salt water stain on the seat and 2mm stone dent on window. This is normal wear and tear after renting car for 21 days.
Company tries hard to find faults if one does not want to buy full insurance for 800EUR.
Do not rent with SurPrice!

Worst rental in 25 years: Pisa Airport.
They will make you pay again if you do not have both your full first-name and full surname on the credit card (the card you booked with). They would not accept a Visa without my full first name printed on the card and would not refund the original payment. We were forced to pay again (a second time) for the car rental! Despite their nonsense rule about full printed name on the card, they were happy to take a second payment on the same card! I've used this Visa card all around the world since 1990 without a single problem.
Please book elsewhere with a reputable company.

Terrible company, massive hidden extra charge
s. Potential scam company. Also tried to charge me 520 euros for a tiny scratch when the car was already fully beaten up before I got it. Currently waiting for return of the deposit, given many lame and untrue excuses.

The small print requires an international driving permit for non-EU residents. This isn’t a legal requirement - they know hardly anybody has one. I have hired cars dozens of times in Europe and an international driving permit has never been required by any other company. They only waive this “requirement” if you pay a substantial extra sum for extra insurance coverage - it is plainly a pretext for charging more than the advertised price. A deceptive and unscrupulous practice. Luckily I realised this before I got to their location away from the airport in Milan.

The worst experience for renting a car. I booked a car through Doyouspain in Tenerife from Surprice. At Tenerife South Airport, Surprice does not have an office; we waited for an hour in a parking lot for an agent to arrive, who brought us an old, dirty car that had no power. I was also forced to pay for additional insurance. When returning the car, we also waited an hour without anyone coming or giving us any further instructions. In the end, we left the car with the keys in the glove compartment and left.

Voto uno perché non posso mettere zero, di un’incompetenza sconvolgente.
Esperienza pessima. Ho prenotato un’auto tramite DoYouItaly, inserendo regolarmente il numero del mio volo. Il volo ha avuto un ritardo di appena 30 minuti, ma al mio arrivo mi è stato detto che la mia auto era stata assegnata ad altri perché “ero in ritardo” — ignorando completamente il fatto che il numero del volo era stato comunicato e quindi tracciabile.
La soluzione? Mi hanno proposto un’auto diversa, a un prezzo maggiorato di 400 euro. Nessuna assistenza, nessuna responsabilità. Solo l’intento evidente di approfittare della situazione per spillare più soldi.
Un comportamento scorretto, scoraggiante e profondamente scorretto.
DoYouItaly si lava le mani e scarica tutto sulle compagnie partner. Nessuna tutela per il cliente. Mai più.

Warning- If you don’t take their insurance, you must have a credit card with sufficient credit for the excess. Fine, HOWEVER, they won’t accept a credit card unless it has the bank name on it, which was bizarre. My John Lewis Mastercard, they would not accept, and when I handed a Barclaycard over, they would not accept it as it had my initial rather than full name. I was told either cancel the hire and try and claim from booking agent, or pay £250 for their insurance. Two other couples had the same issue, when we were there, both ended up paying. It felt like a scam, when three customers had the same thing, in a 20 minute period. Another hire counter looked on sympathetically, as if they saw this all the time. Would definitely not use again.

We arrived in Rome with European driver's license and they demanded an international driving license! What? And they told us this was the law in Italy and it is in the contract. It is not the law in Italy. And this company (Surprice) had only one person receiving clients in the office, and was very slow. Not even proper signs in the office, only printed on paper. DO NOT USE THIS COMPANY! We then proceeded to RecordGo car rentals in Rome, and had no problem to rent a car WITHOUT an international driver's license. Thank you RecordGo for your great service!

Presa a nolo auto per 8 gg a Creta. Il personale è gentile. L'unico lato positivo. Per il resto rimane un noleggio poco trasparente. Al check in volevano bloccare su carta 1100 euro che si sarebbero tenuti in caso di danno anche minimo alla macchina, a meno di stipulare una casco a più di 600euro. Fanno molta pressione. La macchina era in buone condizioni esterne e interne ma i freni erano consumati e qualcosa ballava a livello di una ruota posteriore. Infine quando ho presentato carta American Express mi hanno detto che non la prendevano, quindi mi hanno chiesto se potessi fare un pos (o contanti). Quando ho detto che era l'unica carta in mio possesso hanno estratto da un armadio il lettore che ha letto la Amex senza problemi. Ma guarda!

We had a terrible experience with Surprice Car Rental at Bari Airport, booked through DoYouItaly.com. We arrived after a long flight and waited over an hour at the airport for someone to pick us up.

Once at their off-site location, I presented a valid credit card in my name with available funds the same card I've used across Italy without issue. Despite this, the Surprice employee falsely claimed our card was not accepted in Italy and said the only way they’d let us rent the car was if we paid for their expensive insurance, even though we were already covered.

He said he was doing us a “favour,” but it was clear this was a predatory upsell. When we refused the forced insurance, he denied us the rental and became aggressive, refusing to give his name. We had no choice but to cancel and then they told us we would not be refunded.

We contacted DoYouItaly, expecting support, but they sided with the rental company, claiming “it was all in the terms.” It was not. The website did not say our card would be rejected without insurance, and we met all the rental conditions.

Summary:
Dishonest practices

Forced insurance scam

Staff lied and intimidated us

No help from the booking site

No refund even though they refused to give us the car

This was a blatant bait-and-switch and terrible customer service from both companies. Avoid at all costs.

A Bari (Italie) suite à une location sur Internet, nous avons été "pris en otage" -sur un site industriel - le loueur était en dehors de l'aéroport contrairement à ce qui était indiqué- pour nous réclamer plus d'argent en prétextant que notre banque en ligne (filiale de la société générale) était une banque virtuelle.. la décision n'était apparemment pas motivé (le site Doyouitaly ayant pris le paiement avec ma carte). Nous connaissions l'arnaque sur les cartes de debit mais pas sur le fait que loueur puisse décider si la banque était ou non valable pour nous faire payer un supplément ! Bilan nous avons pu tant bien que mal revenir à l'aéroport (plus de 2h après avoir atterri) sans voiture et sans remboursement. Nous avons du louer une autre voiture par nos propre moyen, Doyouitaly n'étant joignable que par mail longtemps après les problèmes !

Da non credere, auto prenotata 15 giorni prima presso Orio al Serio, mi sono presentato per il ritiro e mi hanno detto che non avevano l'auto...prima mi hanno detto che l'avevano data ad un altro, poi che era rotta e successivamente che il segmento che avevo prenotato non era a disposizione.
Personale incompetente, maleducato fuori luogo.
Non andateci MAI

Ho noleggiato un paio di volte l’auto da Surprice a Napoli, entrambe le volte, nonostante i video, hanno cercato di addebitarmi costi per danni che non avevo fatto io ma che erano già presenti sull’auto.
Sono dei disonesti, noleggio auto da 7 mesi ormai e non mi era mai successa una cosa del genere. Quando ho provato per la terza volta e per errore mi hanno detto che dovevo per forza comprare un assicurazione altrimenti non mi avrebbero dato l auto o mi avrebbero addebitato anche il più piccolo graffio che avressero trovato sulla carrozzeria! In poche parole una minaccia vera e propria! I ragazzi lì dentro scostumati e incompetenti per non parlare della ragazza, indefinibile! Alla fine ho disdetto la prenotazione rimettendoci dei soldi ma non mi è interessato! NON PRENOTATE gente così merita di chiudere

I recently booked a car rental at Milan Malpensa airport through VIPCars. The rental was actually with a company called Surprice. The company was shown on the map as just on the edge of the airport. I arrived late evening and waited in the designated area, but no-one arrived. I phoned them and after about 15 mins, a minibus turned up and took me to their depot - about 5km from the airport!
This was only the start. I filled in my details and went to pay, using the same credit card as I'd used for the initial booking deposit. I was told they couldn't accept my card as it was not with a 'physical' bank. The same was true for all of the three cards I had. All were proper physical cards, all Mastercards, but with online banks. None of these were accepted. They said the only way I could take the car was to pay their full insurance, at a cost of 900 Euros! That wasn't going to happen, even if I could have paid.
After trying to get them to accept my one of cards and failing, they eventually took me back to the airport, so that I could find another hire car there.
I checked with lots of the companies there and found that my cheapest option was around 800 Euros - my original rental was for 110 Euros! My only real option was to book online for the following morning and stay in a hotel overnight, which I hadn't planned to do.
I eventally paid around 306 Euros for a car and the hotel cost me another 160 Euros, so I was out of pocket by 350 Euros, compared to my original booking, not to mention the stress and hassle (finally getting to a hotel at midnight), or totally messing up my plans for the next day. Both companies claim that this information is in the Ts&Cs, but it certainly was not on my original contract.
Neither company would budge or help me out, so if you're booking with either of them, TAKE A MAJOR BANK CREDIT CARD with you - or two or three. Even better, avoid both compaines!!