Очень вежливое и профессиональное обслуживание , мне нужно было меньше чем предложено было оценкой. Отличная команда знающих асов своего дела . Деньги пришли на счёт. Единственный минус - то ч... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The customer service on call was very helpful. When I visited the store, I was treated with respect and given all the information. The lady answered my many questions very calmly. Gave me sufficient t... Toon meer
Bedrijf heeft geantwoord
Firstly the female staff member, who welcomed me and dealt with my items for sale, was very courteous, efficient and informative about the process. so thank you. My two quibbles are that 1) I wrote... Toon meer
Bedrijf heeft geantwoord
Friendly, sensitive and informative service. Provided a good valuation and price for gold jewellery. Will use them again in the future.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Suttons and Robertsons
Geschreven door het bedrijf
PAWN ONLINE
SELL JEWELLERY
SELL WATCHES
Suttons and Robertsons is the oldest pawn shop in the UK and the leading destination for buying, selling, and loaning against luxury assets. Our expertise includes luxury watches, jewellery, diamonds, gold, fine art, antiques, classic cars, fine wine, and designer handbags.Contactgegevens
127 Victoria Street, London, SW1E 6RD, London, Verenigd Koninkrijk
- 0800 038 9839
- services@suttonsandrobertsons.com
- suttonsandrobertsons.com
4,8
Uitstekend
304 reviews
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Excellent customer service from the…
Excellent customer service from the beginning. Incredibly friendly staff who explained the process and were non-judgemental regarding my lack of knowledge. Genuine warmth as I left with the offer to return anytime.
17 april 2025
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you were pleased to hear with the service that you received.
If you have any further questions, please do get in touch.
Now we start with them
Now we start with them
I Need Time for all processes after that I tell my experience
15 april 2025
Antwoord van Suttons and Robertsons
Thank you for your review.
Please feel free to update your review when the process has been completed.
If you require any assistance, please do get in touch.
Very quick with money transferred to…
Very quick with money transferred to bank. Very efficient in whole process. I would recommend them.
15 april 2025
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that we could provide you with an efficient service.
If we can assist in the future, please do get in touch.
Excellent service, friendly and knowledgeable staff
I had to use Sutton and Robertsons to generate some emergency funds. I was given very good prices. Super fast payments too. All staff members are very friendly, respectful and empathetic to your situation. I have to give a special shout out to Ruth, she went above and beyond to provide an excellent service and is a real credit to Sutton and Robertson. Thanks for everything
7 april 2025
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that Ruth could provide you with friendly and a prompt service.
We look forward to hearing from you in the near future.
I needed a loan
I needed a loan. They were quick, explained to me clearly and were kind and professional. I expected the loan installment to be a little lower.
28 maart 2025
Antwoord van Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that our Staff could provide you with a quick and professional service.
We look forward to hearing from you in the near future.
Very polite and professional.
30 maart 2025
Antwoord van Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you received a polite and professional service while in contact with us.
Professional Organisation
From initial contact with S&R through to assessment of item and agreement to sale was quick, easy and professionally managed. At each stage of the process I was advised what would happen next and given friendly guidance in a professional way. I dealt with two members of S&R, initially Cy Ramsay and then Ruth Kirby both of which delivered on their promises. I would not hesitate in using this company again.
4 maart 2025
Antwoord van Suttons and Robertsons
Thank you for your review.
We are pleased to hear that our Online and Store Staff could provide you with a professional service throughout your experience with us.
I received a quick valuation online
I received a quick valuation online for a piece of jewellery I was selling & the offer seemed reasonable. I booked an appointment for the next day & had received the agreed amount within an hour. The Team are friendly & really helpful and the process was smooth. I highly recommend Suttons & Robertsons if you have valuable pieces to sell.
21 maart 2025
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you are happy with both our online and in-store service.
Please do get in touch if we can assist further.
Fast very professional and staff…
Fast very professional and staff member: they are so fast and and got my money in a few hours.
16 maart 2025
Antwoord van Suttons and Robertsons
Thank you for your review.
We are pleased to hear that our staff could provide a professional and fast service.
We look forward to hearing from you in the future.
Excellent experience
Excellent experience, great value to your asset and no waisting time, highly recommend. Great help Swapna, thank you.
20 maart 2025
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that Swapna could provide helpful assistance.
We look forward to hearing from you soon.
I had an amazing experience with Swapna…
I had an amazing experience with Swapna Maragoni. She was helpful and knowledgeable. I’m truly grateful and would highly recommend them.
20 maart 2025
Review zonder uitnodiging
Antwoord van Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that Swapna could be helpful and knowledgeable.
We look forward to hearing from you in the near future.
Antwoord van Suttons and Robertsons
Thank you for your review.
We are pleased to hear that you found the transaction straightforward.
not professional!
Was given a price for a new ring which was never worn and locked away, as expected when I got there was given a new price as the ring had to be polished and it was faded, was told of you’re not happy with price walk down the road and there’s hundreds of places you can go instead of here. Very professional!
7 maart 2025
Antwoord van Suttons and Robertsons
Thank you for your feedback.
We aim to provide clear and transparent pricing, and it seems there was a misunderstanding in this instance. The price adjustment was necessary due to the condition of the ring, which required polishing. Our staff member confirmed the updated price, and the transaction went ahead.
We appreciate your input and will continue to work on improving our communication moving forward.
Swift professional service
28 februari 2025
Antwoord van Suttons and Robertsons
Thank you for your positive review.
We are pleased that we could provide a swift and professional service.
We look forward to seeing you in the near future.
I’m very upset
I’m very upset. I had no trouble sending my package or getting my money but the follow up service is awful. No one is replying to my emails on how to pay back the loan. Please help! I don’t want to lose my item as it’s an heirloom.
14 januari 2025
Antwoord van Suttons and Robertsons
We are very sorry to hear about this. This doesn’t reflect our after-sales service at all.
We can confirm our team has attempted to contact you regarding your loan in the last 48 hours, though we have not received a response as of today.
Please do contact our Victoria Store directly on victoria@suttonsandrobertsons.com or 03332405806 to discuss your loan agreement. Our team is ready to assist you and ensure that your item is taken care of.
We look forward to hearing from you.
It was a great experience the company…
It was a great experience the company is very efficient and our transaction was done within 24hrs that was very impressive
20 februari 2025
Antwoord van Suttons and Robertsons
Thank you for your positive review.
We are pleased to hear that the service you received was efficient and up to your standards.
This is the first time I resell my…
This is the first time I resell my jewellery here. By far the best in terms of fair price for your precious items. They are so professional and nice person. Thank you all!
8 februari 2025
Antwoord van Suttons and Robertsons
Thank you very much for your positive review.
We appreciate your business, and look forward to hearing from you in the near future.
Antwoord van Suttons and Robertsons
Thank you for your enquiry.
We look forward to hearing from you in the near future.
It was a quick way to arrange some…
It was a quick way to arrange some cash. However the interest rates are very high.
5 februari 2025
Antwoord van Suttons and Robertsons
Thank you for your review.
Our interest rates are competitive against most high street lenders and closely monitored.
If we can assist you in the future, please do get in touch and we will be more than happy in assisting.
Antwoord van Suttons and Robertsons
Thank you very much for your review.
We look forward to hearing from you in the near future.
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