Leider habe ich die Bewertung nicht vorher gelesen: es ist einfach ein BETRUG statt des abgebildeten 3D Formats eine einfache Holzplatte mit Foto zu schicken. Habe mich maßlos geärgert! Werde aus die... Toon meer
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Lees wat reviewers zeggen
Leider bin auch ich hier reingefallen Die erhaltene wahre endspricht nicht dem was online angpriesen wurde Anstelle einer 3D skulptur auf zementbasis mit festem rundem sockel bekam ich ein auf plast... Toon meer
**AVOID** How this company has more than a 1 Star rating is incredible. Complete, total, utter rip off. False Advertising, Misleading, Fraudulent (until you really really read the small print where t... Toon meer
Bedrijf heeft geantwoord
Une belle figurine semblait être l'achat rêvé comme souvenir d'un beau voyage en moto. Je me suis basé sur leurs photos carrément mensongères... qui représentent a s'y meprendre a de belles fi... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We have a team of professional designers to provide stylish and gorgeous personalized gifts, you can use your or your lover's name and photos to create unique and practical personalized souvenirs on special days. We help you capture those moments and keep them close to your heart. The factory's procedures are well organized to provide effective services. From the technical team right down to shipment agents that process check out of packages, we offer fast, professional and timely delivery as these aspects are major priorities required to meet all of our customers.
Contactgegevens
Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian,China, 350007, Fuzhou, China
- swangift.order@gmail.com
- swangift.com
1,4
Zeer slecht
318 reviews
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Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 62% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Buyer Beware - Do not purchase from this site or use Paypal!
Updated 21st Nov after they replied here!
What a joke! NOW they communicate here saying send a photo and reply to them! HOW exactly? You have not responded to my mail sent or any notices sent via my PayPal dispute a week ago either!
ALL links of contact via your website fail to open to enable your customers the chance to report any faults such as the item you sent me being unable to EVER tell the correct time.
I love how they reply here to make themselves look good but actually offer no way of actually backing up their words into action to fix any issues.
21st November update.. I'll be back if anything else happens.
The review notes here say be honest, helpful and constructive.
Honestly, do not waste your time and money on this site. The products, whilst look great on their site, do not arrive looking anything like what you order.
I purchased a personalized clock for my brother as a Christmas gift.
The item that arrived it not what I ordered, clearly faulty with the hole for the clock mechanism too high up in the numbers so will never tell the time correctly, and as I paid via Paypal, thinking I was protected, I was so very wrong. Paypal favoured for this nightmare of a seller so now I have lost my money!
The website links that say contact us open to a blank webpage, there is no way to report an issue at all and even when using the outlook email that paypal offered me within the dispute, which he replied to them to when I put my information in about this, this seller still has failed to respond to me personally on any level.
This is a £45 lesson I will certainly learn from.
Paypal offers us, the consumer, no protection at all. They claim their payments from your bank as a direct debit, thus meaning our banks cannot help us claim this back either.
16 november 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Awful product
Awful product. Agreed to refund - 3 months later still havent issued a refund.
Awful delivery timescales. SCAM
31 juli 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Terrible experience
Terrible experience! I am asking for refund now they are ignoring me! Wish I would have looked at these reviews before I ordered. Ordered October 10 with 3 day turnaround or so they said. Just received.
15 november 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Honestly the worst customer service I…
Honestly the worst customer service I have ever experienced.
Swan gift has sent me a product which has a photograph of some random man (not the photo I uploaded on their website). I have spent hours emailing back and forth and they are still refusing to provide me with a refund.
15 november 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Zero starts is more of what they…
Zero starts is more of what they deserve. Merchandise is absolute junk. They show a nice picture of a 3D metal award. What they send is 2D garbage. DO NOT BUY FROM THEM
11 november 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
It’s a big SCAM shop
It’s a big SCAM shop, everyday they said the product is completed and delivered , but it’s a big lie!!!!
Never experienced such a bad shooing experience!! Pls do not fall into this trap !!!!!
7 november 2025
Review zonder uitnodiging
Antwoord van Swangift
Hello Your package has been sent to the logistics company. you click this link ,and you can track your parcel :https://t.17track.net/en#nums=4PX3002081757672CN&fc=190094
Waste of money not what I expected came…
Waste of money not what I expected came after one month
3 november 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Ordered a wooden carved portrait for…
Ordered a wooden carved portrait for anniversary, what came looked barely anything like the picture and was a total mess. Do not use company
30 oktober 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Don't do it!!
I sent a picture to have made into an award. It looked like it was 3D, it was actually 2D cardboard and the picture was nothing like my son. Swan did communicate and offer 25% off as I would have to send back to China. 25% off £36 for a piece of cardboard. Kicking myself!!!
3 november 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
They are based in China and ot doesn't…
They are based in China and ot doesn't say so on the website anywhere. They take a month long to get the shipping started and then a few weeks to get to you. I hate that they fool people into believing they are a company in the US.
2 november 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
I ordered on October 5th for my wives…
I ordered on October 5th for my wives 30th birthday on October 29th. Swangift says 5-8 business days and that is a LIE. I have not received the gift, nor an email that it has even been shipped out! So when will I get this gift? When she turns 31? 32? 33? This is very unprofessional. Do not put 5-8 businesses days when EVERYONE is reporting it takes months. Now the special occasion you buy this gift for is gone… so whats the point of this gift now? And I did Email them. They have not responded. I will never order from this place again.
2 november 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Think before using this company.
I ordered this item on the 8th October, I had to email them on the 20th as I had not had any communication, I asked to cancel, because it had missed the birthday is was intended for, and within the space of 12 hours, it was in production and had been shipped, convenient!
It arrived on the 30th, the product is poor quality, the picture looks nothing like the person it's intended for, it's incomplete and looks nothing like the online image they advertise.
Trying to contact the company for a refund is like getting blood from a stone, they charged me £37 for the item and delivery, I have been told I am only entitled to a 30% refund.
Lesson learned, I will not be using or recommending this company to anyone.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Extremely disappointed
Extremely disappointed. Took a very long time to arrive and made of thin, poor quality wood. The face created on the product looks nothing like my son’s photo. Too embarrassed to give to my son, therefore it will end up in the trash. Definitely not worth the money spent, and as a matter of fact not worth 1/8 of the price it cost.
2 november 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Image is good
Image is good. Material, especially the stand is cheap. This is the reason mu rating is 4 stars only.
12 oktober 2025
Review zonder uitnodiging
Antwoord van Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Scam shop! DO NOT BUY FROM THIS PLACE
Scam shop!! Do not place an order! Lies about when it is being produced and the delivery. Now they are saying they will only refund me 70% because it was being produced, but in a previous email they said they had not started it. Anyone can give advice on how to remove this scam shop, would be much appreciated. I ordered in plenty of time for a birthday present and now being fobbed off!!
31 oktober 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Total CRAP
Total CRAP
Waited weeks for it, didn't get what I was expecting and looks really cheap.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Swangift
Dear customer, we're sorry the quality didn't meet your expectations.
Please send us a photo of the problem immediately. We'll be happy to help, whether that's through a replacement or another suitable solution.
Thank you for your feedback. We sincerely apologize for the inconvenience. Please feel free to contact us!
Excellent - would buy again
The products are excellent and just as described and the personalisation was on point. Delivery took longer than thought hence 4 not 5 stars
3 september 2025
Review zonder uitnodiging
Antwoord van Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
Amazing birthday gift
Amazing birthday gift, would use this service again.
30 september 2025
Review zonder uitnodiging
Antwoord van Swangift
We sincerely appreciate your comments. Thank you for liking our products. We will gather valuable feedback and suggestions and strengthen our service attitude, so that customers can have a satisfying and comfortable shopping experience. We are very pleased and look forward to continuing to cooperate with you in the future.
The gift never got delivered.
20 september 2025
Review zonder uitnodiging
Antwoord van Swangift
Hello, the order has been cancelled for you, the refund process will take few days, thank you for your waiting
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