Such a great business model, good value, more sustainable and always had easy and friendly customer service. Love my bike and have no stress about maintenance or theft. Perfect for getting around Lond... Toon meer
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Lees wat reviewers zeggen
Always approachable and friendly staff. Been with Swapfiets since 2021, appointments are very flexible and easy to book. They can even collect bike anywhere within reasonable time period. For hassle... Toon meer
Bedrijf heeft geantwoord
These bikes have an unusual integrated locking mechanism where the key stays in the bike when you are riding it, and must be removed when you leave it. In my absent mindedness I forgot to remove the k... Toon meer
Bedrijf heeft geantwoord
Quincy was patient in explaining the types of bikes on offer & benefits of subscription over long term periods. Thanks for letting us trial your traditional Dutch bikes today & we'll be back for a pro... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The modern bike membership | Free repairs - anytime, anywhere | Making cities more liveable
Contactgegevens
Verenigd Koninkrijk
- support.uk@swapfiets.com
- swapfiets.co.uk
4,3
Uitstekend
409 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 77% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Chris was an amazing and immediate help…
Chris was an amazing and immediate help and Jose is the best anyways. Always friendly, helpful and just so nice!
7 mei 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Max,
We truly appreciate your kind words! It’s amazing to hear that Chris was able to assist you promptly and that Jose has always been so helpful and friendly. Thanks for recognizing their efforts! 💙
Cheers,
Team Swapfiets
Very kind
Very kind , supportive, and guided me in a very cooperative way thanks johan chris
1 mei 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi there,
Thank you for your kind words! We’re so happy to hear that Johan and Chris were able to support and guide you in such a helpful way. We truly appreciate your feedback! 💙🚲
Enjoy your ride!
It's the second time i am renting a…
It's the second time i am renting a bike with you guys. Best price, great quality and good value. The guys at the store are very polite and well educated. José did a very good job explain everything.
28 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Gustavo,
Thank you for your wonderful feedback!
We're thrilled to hear that you had another great experience with us. We're glad José could provide you with all the information you needed. We appreciate your support and look forward to seeing you again! 💙🚲
Cheers,
Team Swapfiets
Special shout out to Namir who was a…
Special shout out to Namir who was a real pleasure to deal with, he explained everything perfectly, was very helpful and patient seeing as I ordered the wrong bike and he waited for me to sort it out :-/
The shop has a nice atmosphere too
Highly recommended if you need some wheels!
19 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Laura,
Thank you so much for your fantastic feedback! We’re thrilled to hear that Namir was able to help you out and make the process easier. We're also happy you enjoyed the atmosphere at the shop! We truly appreciate your recommendation and would be delighted to assist you again! 💙🚲
Cheers,
Team Swapfiets
Antwoord van Swapfiets UK
Hi Jacob,
Thanks for your great feedback!
We're glad to hear that our service has been easy to use for you. If there’s anything we can do to make your experience even better, don’t hesitate to let us know! 💙🚲
All the best,
Team Swapfiets
Great service & bike
José was very helpful and kind. I felt really well taken care of and he took time to answer my questions and adjust the bike to my needs. I love the bike as well! It’s easy to ride, also in high gears.
8 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Anneke,
Thanks for sharing your experience! We're so glad to hear José was helpful and that you’re enjoying your new bike. We always strive to provide great service, and it’s great to know we met your expectations.
Ride safely and let us know if you need anything else!
great service
great service, nice bikes, José explained everything, suggested the best option in my case
11 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thanks for the awesome feedback, Olga.
I am glad José could help you find the perfect bike.
Enjoy the ride!💙🚲
Excellent service, José was wonderful.
I came in to test ride a bike, had to make an appointment for the next day to officially pick it up as all the slots were taken. José however helped me get the bike set up on the spot as I was already there, he was wonderfully friendly, helpful, and efficient. He answered all my questions, overall delivered an amazing service and made my experience very pleasant. The place has a very welcoming atmosphere, free coffee etc.
9 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Emma,
Thank you for sharing your experience! We're thrilled to hear José made your visit enjoyable and that you felt well taken care of. We’re proud of our team and the atmosphere we create, and it’s great to know it made a positive impression.
Enjoy your new bike, and we hope to see you again soon!
He is a good man ever i have met and looks very professional
Lost bike service was good from Andy
4 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for your kind words, Nipon!
We're thrilled to hear that you had a positive experience with Andy's assistance.
We'll be sure to pass along your compliments to him💙
Andy helped me a lot in that process 5…
Andy helped me a lot in that process 5 star
3 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for your 5-star review!
I'm glad that Andy could help you.
If you need anything else, feel free to reach out anytime! 💙
Muy buena experiencia después de 5…
Muy buena experiencia después de 5 meses utilizando mi bicicleta. Todos los inviernos alquilo mi bicicleta y es la mejor inversión que puedes hacer.
José es el mejor ayudándote con la bicicleta y si necesitas cualquier cosa el te ayuda!
Recomiendo totalmente este servicio.
1 april 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hola Lidia, muchísimas gracias por tu comentario.
Nos alegra mucho saber que has tenido una excelente experiencia con nosotros, que José ha sido de gran ayuda y que la bicicleta ha sido una inversión que te ha beneficiado.
Gracias por recomendarnos! 💙🚲
Really smooth and quick appointment at…
Really smooth and quick appointment at the Swapfiets store, with the especially helpful José who was lovely and helped me adjust everything I needed with lots of kindness!
31 maart 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Tara, thank you for your kind review!
We're so glad that José could help you with everything you needed.
Enjoy the bike💙🚲
Awesome service
Swapfiets has done the most amazing job in delivering my bike. Its the first time I'm taking a bike from them, and was anticipating its arrival. It arrived as I was at work and I kindly asked the delivery guy to come back later, and he did!! That is what I call awesome service!
Needless to say, the bike is excellent with many features and safety precautions. Thank you!!
A very grateful customer
11 maart 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for your kind words! We're thrilled to hear that your experience with Swapfiets has been so positive. It's great to know that our delivery service and bike features have met your expectations. We're always here to make sure you have a smooth and enjoyable ride. Enjoy your new bike, and feel free to reach out anytime if you need anything else. Thanks again for being such a wonderful customer! 🚲😊
Great bikes and even better service :)
Fantastic bikes and great service. Love my Swapfiets, and I feel safe riding it and leaving locked up all over London. I had a small gear issue after a few months of riding, and Marcello came to me and exchanged it for a new bike. Saves me so much time and hassle over having my own bike.
17 maart 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for the amazing feedback! We're so happy to hear that you're enjoying your Swapfiets and feeling safe while riding around London. It's also great to know that Marcello was able to help you quickly and make sure you’re back on the road with no hassle. We’re all about making your ride as smooth as possible! Thanks for choosing us, and we’re always here if you need anything. Happy riding! 🚴♂️🌟
Very bad attitude in store prices are…
Very bad attitude in store prices are too high for the low quality bike it's not designed for heavy people or people slightly heavier
26 februari 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Shimon, thank you for your feedback, and we’re sorry to hear about your experience.
We understand how important it is to find a bike that suits your needs, and we always strive to provide our customers with detailed information on weight capacities for each of our models.
Thanks for trying our service, and we hope you can find a bike that better meets your expectations.
If you need any help or further information, feel free to reach out!💙
⭐⭐⭐⭐⭐ Marcel, absolutely Amazing Service!
I was expecting to just inflate my bicycle tires myself, but Marcel went above and beyond. By the time he called me, everything was already done—he had checked the brakes, inflated the tires, and even put a rain cover on the seat of the bicycle. Truly excellent service, professional, and thoughtful. Thank you 🙏🏻
25 februari 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hi Andreea, thank you for your kind words.
We're so glad Marcel exceeded your expectations -he'll be super happy to hear this!💙🚲
I am not setisfied because the seat is…
I am not setisfied because the seat is too uncomfortable and I faced some isse can you change this cycle and can you give me that dulexe cycle as per my knowledge that is same price
24 februari 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Hello Mustakim, sorry to hear about the discomfort with the seat!
If you'd like to switch to a deluxe model, just reach out to our team, and we’ll help you with the bike type change 💙🚲
Andy made my experience hiring the bike…
Andy made my experience hiring the bike very easy. Looking forward to referring the bike to my other mates too. Thanks andy.
18 februari 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you for the great feedback, Afthab!
We’re so happy to hear that Andy made the process easy for you.
We truly appreciate your support and can’t wait to help you and your friends next time! 💙
Excellent service
Had a fantastic experience at Swapfiets thanks to José and Namir! They were incredibly friendly, helpful, and made the process of getting my new bike super easy. Their great customer service and positive attitude made the whole experience smooth and enjoyable. Highly recommend
10 februari 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thanks a lot for the awesome feedback, Joaquin!
We’re so glad José and Namir could make your experience with us a great one.
Enjoy your bike💙🚲
Very grateful for the help and great…
Very grateful for the help and great service to Andy and Victor!! Great job!!!
8 februari 2025
Review zonder uitnodiging
Antwoord van Swapfiets UK
Thank you so much for the kind words!
Andy and Victor will be so happy to hear that.
We’re really glad we could help out, and we’re always here when in need💙🚲
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