SWAU Reviews 

Terrible customer service. Been waiting a year and a half for my purchase. I asked for a refund three months ago and they told me it was too close and updates were coming. Asked again a month ago. Again told too close. Asked again now even though there’s no sign date scheduled it’s still somehow too close. Wont be using again.

This company makes no apologies for extremely delayed signings.
They make no attempt to update late signing updates to their customers. There is no communication.
Their customer service isn’t great.
On the plus side, when items do get signed, the results have been good.

First, let me say that when it comes to cracking a 9.8 graded comic book to have a signature added, there are risks involved which I know very well. I also understand that it’s a gamble to even consider it.

Secondly, let me say that it’s a risk that I’ve undertaken hundreds of times… only a handful of times (have I ever had a book come back damaged/lesser condition, or had a grade drop. I prep my books very well and use some of the lost trusted facilitators in the industry to handle my items… unless I need to go outside of them.

Two of those handful of times now have been the two times that I’ve trusted my collectibles to SWAU.

Both books were sent in last year in the fall, a 9.8 Tom Hiddleston signed book with a very expensive quote came back a 9.4, a huge grade drop and loss of value, and my quote was not only where I detailed it should be (and prepped it… meaning that handled it more than they needed to), it was also not the way I wanted it to be.

That book at least came back timely.

The most recent transgression is worse. A very rare 9.8 book sent in for Anthony Hopkins came back a VERY generous 9.6, with multiple spine creases and damage throughout.

The grade drop is the gamble that we take… the extra damage to a book painstakingly prepped and protected for the signing, being manhandled and damaged in possession of the company I am paying and trusting to handle it properly for me? That is never acceptable.

Worse?
It was signed in April.
It was graded in August.
It was not until I emailed again on status in November that I got any movement.

I was asked to describe my book… and miraculously it was prepped for shipment the very next day, after sitting around for over two months.

SWAU may do an ok job on pictures and posters (although I’ve seen enough posts that may argue that), and I’ve gotten a signed prop or two without major incident…
However, I will never ever send them another comic book to be signed and graded, as they have cost me hundreds and hundreds of dollars on these two alone.

Purchased my second item from SWAU recently. The first one was a pre-ordered customized signing, and while it did take a while for the signed poster to arrive, I experienced a good customer service through the process and the poster is immaculate. Recently purchased an item through their auctions, and have 0 complaints. Fast shipping, item WELL packaged and in mint condition. Pricy but well worth it.

Worst company I have ever did business with and I regret it so much. From the run around, to constantly delaying signings to where people have been waiting years, to disrespectful customer service where they told me if I wanted them to throw my item away like What the heck you bums? Seriously I tried to give them a chance but they and the rest of their cult like following will hate on your items if it’s not authenticated by their worthless SWAU sticker. It’s so funny to me people actually have those worthless stickers on their items because it makes your items value go way down I mean SWAU is only known as a Facebook group therefore not everyone would know them like the best authentication companies such as PSA, Beckett, and JSA. Who all will get your item way more money than swau for sure. Truly hope your company shuts down forever and I know I’m not the only one that feels this way. You all have truly ruined autographs for collectors and fans alike.

SWAU is the only company that I would ever trust my treasured items with for various private autograph signings. They know how to put the customer first every step of the way. During the entire process from start to finish I am always well informed with each changing step. The team at SWAU sets the industry standard for great customer service and I look forward to being a customer for many years to come. Thank you.

This review is for all of my experiences with SWAU. (As an FYI, SWAU is doing raffles of gift cards for folks giving them reviews on this site. So keep that in mind moving forward as you look at some of the reviews).

I used SWAU to validate a signature for a Chris Evans autograph in March of 2024. This is an item I got signed myself at a convention. They had a booth on site to get an authentication sticker. It took them about 25 minutes turn around to get the signature back to me. As a comparison, I used JSA to also validate signatures and JSA was able to validate everything with their sticker in five minutes.

I used SWAU for a send-in signing for Chris Hemsworth in April 2021. I checked their order tracker in April 2022 and the order was “missing.” This made me super worried. I did email them and they told me the order wasn’t missing & that the signing would happen that fall. I did get my order in January 2023. So, for those keeping track, that took 18 months to get the item signed. I ordered a Beckett authentication (& spent extra for this) and they didn’t do it because during those 18 months they discontinued their relationship with Beckett and never told me.

I used SWAU for a Robert Downey Jr send-in item in September 2021. I received my item back in April 2022. This was Beckett authenticated. Everything went GREAT! It was awesome.

In 2021, I worked with someone at SWAU named Tom and had an awful experience. They lost my item. And for many, many months they had me waiting to see when or if they would give me a refund. In January, 2022, they did reimburse me for my item. But it took me contacting them many, many, many times to get it.

So, would I use them again? Their convention authentication definitely is not as quick as JSA. The send-ins I’ve had are a mixed bag. One amazing, great experience. One mediocre experience. One awful experience.

I've been doing business with SWAU since day one. They have some incredible opportunities, and many first time signers.
They pack items with care, using quality shipping materials. In addition to the signings, they have many other things for the hobby. Storage items, auctions, etc.
Sometimes, hiccups happen. SWAU always takes the time to make things right.
Highly reccommend!

SWAU is just amazing. Super friendly and effective customer service. Extremely reliable, would recommend to anyone.

100% the best in the business!

Over the last three months i have contacted them several times through their website. I never get an answer. Very poor service.

I emailed them again.
Now 10 days later still no reply.

Why do they not answer ??

Won a Harrison Ford Indiana Jones signature on the auction at a great price. Paid a little extra for the letter of authenticity which is fantastic and my signature was examined and graded by Pete Chuka. On the rear of the picture is also a Beckett witnessed hologram which also gives it that extra piece of authenticity. Superb service from SWAU and when my autograph was sent it took 3 days from US to UK. Will DEFO be using SWAU again!

The multiple times I’ve used SWAU was all experiences I had no issues with! For requests I had for example shipping speed & deadlines, they were very accommodating & specific with what needed to be done which all worked out well in the end. They were able to provide autographs to my collection that I didn’t expect I would have the opportunity in doing so. As well, they are able to provide much more than services to us when they have a variety of Facebook groups to connect with other collectors around the world, just the tip of the iceberg! I do recommend SWAU for potential new customers & I thank them for what they’ve done for us fans in various ways like private signings, conventions, forums, you name it!

always a solid experience, pen and signing requests are completed to the best of their ability, crazy talent for signings, couldn't ask for more from SWAU

SWAU is the top authority on ink, period! They continue to bring you "UNOBTANIUM" signature opportunities from around the world. Their customer service is also second to none!

SWAU has continuously lived up to every expectation I’ve had for them both in attracting unique names/talent to complete private signings and when they run the autograph pre-orders for convention partners. And their customer service is top notch. Any time I’ve had an issue they have always been quick to respond and quick to rectify the situation. Great people too, very professional which definitely matters in this business. I would highly recommend doing business with them.

Being a newcomer in the hobby, SWAU gave me a great sense of community, consistent communication with professional experience, expert opinions, lifelong friends.. the list is endless.

Without any hesitation I'd recommend every single time 10/10!

SWAU has saved me multiple times from buying fake autographs. Their online authentication review is the fastest, and most trust worthy. I’ve used them ever since they have started it and has never failed me.

Very great company! 5/5!!! No complaints!

This is a great resource for all your autograph needs! The celebrities they have gotten are top notch and prices are reasonable (NOTE: prices vary based on celebrity). High recommend and get back to you when you have questions!