I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Toon meer
Bedrijf heeft geantwoord
my iPhone 14 Pro Max has been insured for them for 2 1/2 years and Sadlay I had a water damage and filing a claim online is quick. I got a quick approval and the option to bring your phone to Apple... Toon meer
Bedrijf heeft geantwoord
The website is easy to follow and the prices and cover are very good. Only two things stopped it being a 5 star review; I couldn’t change the date of purchase ( it was actually Nov 2025 but the form h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Geschreven door het bedrijf
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Contactgegevens
Verenigd Koninkrijk
- 0330 041 2873
- gadget.sales@swipeinsurance.co.uk
- swipeinsurance.co.uk
4,1
Goed
714 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Generally a good service.
Generally good, and had none of the difficulties experienced with one other gadget insurer that was required to set up an account.
18 november 2024
Antwoord van Swipe Insurance
Thank you for your 5-Star feedback Daniel.
We're pleased that you found the online application to be a streamlined process.
It's great to welcome you on board!
The Swipe Insurance Team.
Antwoord van Swipe Insurance
We appreciate your 5-Star feedback Barbara.
We're delighted to know that you found the online application to be a streamline process, and that you are happy with your premium.
Thank you and welcome on board!
The Swipe Insurance Team.
Antwoord van Swipe Insurance
Thank you for your positive feedback Shiva.
We're pleased that you found the premium for your policy to be so reasonable priced.
It's great to have you on board!
The Swipe Insurance Team.
Unacceptable length of time to respond to claims
I had heard that Swipe was a reputable company but my experience has been extremely bad. I had my phone stolen on Nov 1 and submitted my claim on Nov 2. They ask for an insane amount of documentation to support your claim, I used to be with Barclays Tech Gadget insurance and there was nothing like this amount of paperwork when I previously lost a handset. Swipe say they will get back to you within two days but they took three days to reply to me initially (I chased after 2) then asked for yet more paperwork, saying it would be another two days before they would reply. It has yet again gone over the two days. Here we are almost a week later and I have no idea if my claim will be approved. They just say it's with higher management. I am a freelancer and my work depends on having a phone. I also have kids and no way for the school or nursery to contact me which is stressful. Since it's now late Friday afternoon, it's now looking like it's going to be a minimum of 10 days before I get a response from Swipe. If you are happy to not have a phone for 10 days before you even know if your claim is being approved then go with Swipe but I 100% will not be renewing with them.
8 november 2024
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Kate,
We are sorry to hear that your experience has not been a positive one.
Our records shows that your concerns have been logged as an official complaint and the customer relations team have issued your acknowledgement letter.
They will complete a full investigation into your concerns and provide you with a final response letter.
Thank you for your patience and understanding.
The Swipe Insurance Team.
A* customer service
Jenny was 5 star. Top service. Polite, professional, understood what was needed and was efficient in delivering. 10/10.
7 november 2024
Antwoord van Swipe Insurance
Thank you for taking the time to share your positive customer service experience Scott.
We are delighted to receive your feedback regarding the excellent service you received from Jenny.
We will pass on your kind comments to let her know.
The Swipe Insurance Team.
Phone insurance
Great service .purchased my insurance and documents arrived online straight away emails how to login to my account .very easy efficient service and insurance at a great price .
6 november 2024
Antwoord van Swipe Insurance
Thank you for taking the time to share your positive experience Kevin.
We're delighted to know that you were happy with the process of purchasing your policy and the overall service.
It's great to have you on board!
The Swipe Insurance Team.
Seemed fairly straightforward to…
Seemed fairly straightforward to complete, good backup documents to feel more informed.
Proof will be if I need to make a claim.
27 oktober 2024
Antwoord van Swipe Insurance
Thank you for sharing your positive experience.
We're pleased to know that you found the online application to be a straightforward process.
It's great to welcome you on board!
The Swipe Insurance Team.
I like the fact I can contact Swipe via…
I like the fact I can contact Swipe via email.
1 november 2024
Antwoord van Swipe Insurance
Thank you for your 5-Star review Tim.
We appreciate your positive feedback and we're delighted to welcome you on board!
The Swipe Insurance Team
Quick approval and payment
Smashed the screen on my phone and Swipe insurance were quick approving my claim. Gave me various methods to get the screen fixed, including sending it to them (so no upfront cost to me, less my excess) or getting it fixed via Samsung. I opted to get my screen fixed through a Samsung approved shop so I wouldn't have to be without my phone for days. Took only 3 hours for them to fix my screen. Sent Swipe my receipts and was reimbursed the cost within a few days. This was my first time claiming on phone insurance - Thank you for a stress free experience!
31 oktober 2024
Review zonder uitnodiging
Antwoord van Swipe Insurance
Thank you for taking the time to share your positive experience Naz.
We are pleased to hear of your streamline claim journey.
The Swipe Insurance Team.
Very bad experience with them
Very bad experience with them. Pay for nothing.
14 oktober 2024
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Dawid,
We are sorry to hear that your experience has not been a positive one.
As your review is organic, we requested your details but these have not been forthcoming.
Please can you provide your policy number at your earliest convenience so we can assist you with your concerns.
Thank you.
The Switched On Insurance Team.
Helpful and friendly staff
Never had to claim but adviser was helpful and easy and fast to get my policy updated.
9 oktober 2024
Antwoord van Swipe Insurance
Thank you for taking the time to inform us of your positive customer experience Lucy.
We understand how important it is to our customers to provide a friendly and professional service. Your comments are greatly appreciated, and we will pass this on to the representative who assisted you.
It's great to welcome you on board!
The Swipe Insurance Team.
Although I haven't made any claims
Although I haven't made any claims. I found the cover to be great and exactly what I was looking for. It's has great cover, basically anything you can think off is covered was set up in 2 mins and all documents send instantly.
3 oktober 2024
Antwoord van Swipe Insurance
Thank you for your 5-Star review Kim.
We're pleased that your gadget policy covers your needs and that you found the set up to be a streamline process.
It's great to have you on board!
The Swipe Insurance Team.
Swift and easy
27 september 2024
Antwoord van Swipe Insurance
We appreciate you letting us know of your positive experience.
It's great to know that you found the online application to be a seamless process.
We're delighted to welcome you on board!
The Swipe Insurance Team.
Snail Pace
This has been the slowest and most frustrating experience I've ever had with an insurance company. My phone was stolen on the 9th of September, and only this morning, the 2nd of October, did I finally receive my replacement handset.
A few years ago, I lost my phone and, with a different insurer, the process was much smoother. All they needed was a crime reference number and proof of purchase before they sent out a new phone within 24 hours. Swipe Insurance, however, seems to have a never-ending list of requirements. They asked for multiple documents: several proofs of purchase, invoices, pictures of the front and back of the box, proof of usage, proof of blacklist, iCloud screenshots linking the device, utility bills, passport or driving license copies. They even requested I pay to list the phone as missing on Report My Loss and submit that report, along with other supporting documentation.
The frustration didn’t stop there. After submitting all this information, I received more emails requesting additional documents. In my case, the photo of the box wasn’t "clear enough," leading to another delay of 48 hours just to get a response.
This has been, by far, the worst experience I've ever had with an insurer. The customer service is terrible, and I would rather pay extra to insure my phone through my network provider or directly with Apple. It's unacceptable to make customers wait over three weeks for a replacement device
2 oktober 2024
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Kyle,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
However, we are unable to find any policy or claim registered with the email address provided.
Would you be able to confirm your policy or claim reference at your earliest convenience so we can assist you with your concerns.
Thank you.
the Swipe Insurance Team.
Poor customer service
Poor customer service. Not very helpful and just washed their hands. Happy to take the money though
30 september 2024
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Steve,
We are sorry to hear that your experience has not been a positive one.
As your review is organic, we requested your details but these have not been forthcoming.
Please can you provide your policy number at your earliest convenience so we can assist you with your concerns.
Thank you.
The Switched On Insurance Team.
Antwoord van Swipe Insurance
Thank you for letting us know o f your positive experience Gurmandeep.
It's great to have you on board!
The Swipe Insurance Team.
Great value, friendly customer care
Straightforward website, friendly customer services, excellent price, I keep insuring my phones with Swipe.
8 september 2024
Antwoord van Swipe Insurance
Thank you for sharing your positive experience Waleed.
We're delighted to hear of the friendly customer service you received from our staff. We understand that good service goes a long way and will pass on your comments to the representative to let them know.
Your custom is greatly appreciated.
The Swipe Insurance Team.
Antwoord van Swipe Insurance
We appreciate your 5-Star feedback Steffan.
It's great to know that you found the online application to be a seamless and user-friendly experience.
Thank you and we're delighted to welcome you on board!
The Swipe Insurance Team.
Good value and robust policy
31 augustus 2024
Antwoord van Swipe Insurance
Thank you for your 5-Star review Kam.
We're pleased you found the policy suitable to your needs and at a price to your liking.
It's great to have you on board!
The Swipe Insurance Team.
Be aware of this company they try every…
Be aware of this company they try every thinks to delay your claim my phone has been stolen,since 28th of August I made a claim and after uploading more than 15 documents they asked every 2days new documents today 3th of September again they asking for documents I already uploaded clearly they try to make a claim longer.i bought my phone from honor company and i used my EE network on it every things straight forward.they abusing customers.never ever go for this company .
28 augustus 2024
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Mehrdad,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
We can see that you uploaded a PDF Proof of Usage document to your claim file today, as the previous document you provided was not in the correct format.
For all SIM enabled devices, we do require evidence from your Network Provider to confirm that your device has been in use from policy inception up to the event giving rise to your claim.
Now this has been provided, please allow up to 2-working days for review.
Thank you for your patience and understanding.
The Swipe Insurance Team.
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