I bought myself the Samsung galaxy flip phone and decided due to the cast I would take out some insurance. The phone was purchased in November 2024 and the screen has already broke (the well-known dre... Toon meer
Bedrijf heeft geantwoord
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I am a very new customer so I can only review what I have experienced so far. On my first impressions they have been great all round, from application to quote and then accepting an excellent offer.... Toon meer
Bedrijf heeft geantwoord
my iPhone 14 Pro Max has been insured for them for 2 1/2 years and Sadlay I had a water damage and filing a claim online is quick. I got a quick approval and the option to bring your phone to Apple... Toon meer
Bedrijf heeft geantwoord
The website is easy to follow and the prices and cover are very good. Only two things stopped it being a 5 star review; I couldn’t change the date of purchase ( it was actually Nov 2025 but the form h... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Swipe Insurance is part of Taurus Insurance Services Ltd, a leading provider of lifestyle insurance solutions that has been operating in the UK for over 17 Years. In 2019 we provided protection to over one million devices and as a technology led insurance business we are fiercely passionate about providing quality products and fantastic service.
Swipe Insurance
Geschreven door het bedrijf
- Phone insurance that gives you more
- Insure your new or nearly new smart phone with us today and be covered immediately against unfortunate events. We offer a choice of repair and replacement options and with our fast track claims process we will ensure you are never without your beloved device for long.
- Just a few of our benefits...
- - Comprehensive cover against DAMAGE, THEFT and LOSS - PROTECTION in the UK and OVERSEAS - LOW-excess, UNLIMITED repairs and CHOICE of repair options - EASY online claims process with FAST turnaround - UNLIMITED claims
Contactgegevens
Verenigd Koninkrijk
- 0330 041 2873
- gadget.sales@swipeinsurance.co.uk
- swipeinsurance.co.uk
4,1
Goed
714 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Painfully and excruciatingly slow…
Painfully and excruciatingly slow service. Do not recommend, save your mental health and pay the extra with your phone provider!!
I selected this insurance after seeing good reviews and their quick phone send out claims despite not being the cheapest on the market and I am living to regret it.
When I called my phone company to block my phone they asked if I had insurance with them as they’ll get a phone sent straight out and as I’ve never had to claim before, I had gone for insurance with swipe to save a few £’s , I assumed I would get a new phone quickly but it has been a week and instead have been asked for a ridiculous amount of documents and information and emails are very slow. One email I have sent has not been acknowledged and instead I just received a reply for more documents yet again!
I have called twice and been spoken to by uninterested teens and simply told that I can only email. I have had to make two appointments with the Apple Store to get information requested by swipe as it’s never enough!! I can only assume that they do this so you eventually give up and just buy a phone yourself. If you are a single person without a spare phone the information and documents that they continually request even after providing so much, is so frustrating.
28 augustus 2024
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Kay,
Thank you for providing your details.
We are sorry to hear that your experience has not been a positive one.
Our records show your claim was approved on 30th August and a settlement was processed on the same day.
Thank you for your patience and understanding.
The Swipe Insurance Team.
Antwoord van Swipe Insurance
Thank you for your 5-Star review Sueginny.
We appreciate your positive feedback and are delighted to welcome you on board!
The Swipe Insurance Team.
Simple
Simple, open and fast total mobile insurance at a price that's more than right. Just the way I like it... Thanks
22 augustus 2024
Antwoord van Swipe Insurance
Thank you for sharing your positive experience Jonathan.
We're delighted to hear that you found the sign-up journey to be a seamless process, and that our pricing structure is to your liking.
It's great to have you on board!
The Swipe Insurance Team.
Antwoord van Swipe Insurance
Thank you for providing us with your feedback. We are pleased to hear that you found our process straight forward and affordable.
We are happy to have you as part of our swipe insurance family!
Thanks,
The Swipe insurance team!
Antwoord van Swipe Insurance
We appreciate your 5-Star review Ranjit and we're delighted to have you on board!
Thank you.
The Swipe Insurance Team.
Phone support was great
Phone support was great
Email support was not to start with :-(
6 augustus 2024
Antwoord van Swipe Insurance
Thank you for your 5-Star review Fiona.
We are pleased that you received great service from our staff on the phone after the email correspondence issue.
We're grateful you have taken the time share this with us.
The Swipe Insurance Team.
Great price insurance with great cover
6 juli 2024
Antwoord van Swipe Insurance
Thank you for letting us know of your positive experience Sharon.
We're pleased that the policy covers your needs and that you are happy with your premium.
It's great to have you on board!
The Swipe Insurance Team.
Antwoord van Swipe Insurance
Thank you for letting us know about your positive experience.
We're pleased you found the sign-up journey to be a seamless process and that you are satisfied with your cover.
It's great to have you on board!
The Swipe Insurance Team.
this is very easy to get policy
23 juli 2024
Antwoord van Swipe Insurance
Thank you for your positive review Tejinder.
We're pleased you found the process of insuring your mobile phone to be straightforward.
It's great to have you on board!
The Swipe Insurance Team.
Great service from Swipe
Great service from Swipe, just gone through a accidental damage repair claim and then upgraded my device so have taken out a new policy on the new device, actually somehow cheaper than the previous one too!
Highly recommend for your device insurance needs.
24 juli 2024
Antwoord van Swipe Insurance
We appreciate your 5-Star feedback David.
It's great hear of your positive claims experience and we are grateful for your recommendation.
The Swipe Insurance Team.
The process of buying the insurance was…
The process of buying the insurance was a quick and easy process
23 juli 2024
Antwoord van Swipe Insurance
Thank you for sharing your positive experience Louise.
It's great to know that you found the process of purchasing your policy to be quick and east.
We're delighted to have you on board!
The Swipe Insurance Team.
Antwoord van Swipe Insurance
We appreciate your 5-Star review Gareth.
We're pleased to know that you found the online application to be a seamless experience and you are happy with the cover in placed for your gadget(s).
It's great to welcome you on board!
The Swipe Insurance Team.
so quick and easy to get cover at short…
so quick and easy to get cover at short notice, well priced and a good cover level. can’t fault it.
17 juli 2024
Antwoord van Swipe Insurance
Thank you for sharing your positive experience with us Chris.
We are pleased you found the online application to be a seamless process.
It's great to welcome you on board!
The Swipe Insurance Team.
Very poor and disappointing service…
Very poor and disappointing service even after doing emails to manager are all in vain . despite of repeated calls no revert and even has affected my job and will recommend never to get this insurance and will recommend never to get this insurance no service no attentiveness and even careless attitude towards customer really sick after getting their services. They are not serious and taking responsibility of customer . I explained all my situation but they did not understand even doing nothing to resolve my issue . They took my money still making me to have patience and all. It's been more than 3 weeks.
I strongly advise you don't make mistake like me to get insurance from them
Worst service , uncooperative staff and delaying in resolving and they got my signature in absence of me, how shameless .
I am regretting to get insurance from this company .
2 juli 2024
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Indu,
We are sorry to hear that your experience has not been a positive one.
Our records show that your concerns have been logged as an official complaint on 16th July. The Customer Relations Team are currently investigating the matter and will contact you once there is an update.
Thank you for your patience and understanding.
The Swipe Insurance Team.
Very helpful
Spoke with Jenny. very helpful and great chat to.
Had lots of questions and all were answered to my complete satisfaction.
10 juli 2024
Antwoord van Swipe Insurance
Thank you for taking the time to share your positive customer experience Paul.
We understand just how important it is to get things right and provide a service that is second to none.
Your comments are greatly appreciated and we shall pass this on to Jenny to let her know.
The Swipe Insurance Team.
Easy to upgrade!
Easy to upgrade. No hassle. It wouldn't let me upgrade on the website but once I spoke to someone they sorted it out swiftly for me.
2 juli 2024
Antwoord van Swipe Insurance
We are pleased to hear you received excellent service and you found it easy to renew your insurance.
Thanks,
The Swipe Insurance Team!
Long and complicated process- avoid
The whole process has been so confusing and complicated, it has been 3 weeks since I first made the claim, and still no replacement phone! Initially, they were prolonging the claim by asking for further documentation, the only way I managed to get it approved was by calling them. Once it had been approved I sent my device off and didn't get a response from them for over a week, after calling them multiple times, they told me they hadn't received my phone when on Royal Mail tracking it says it's been delivered. I have had to call them again today to get an update to which the response was very dry and not apologetic at all. I'm still no closer to getting my device and overall quite frustrated by the whole process and believe I should be entitled to compensation.
28 juni 2024
Review zonder uitnodiging
Antwoord van Swipe Insurance
Dear Milly,
We are sorry to hear that your experience has not been a positive one.
We would like to do out best to assist you.
We have requested your details, but these have not been forthcoming.
Please provide us with your claim reference or policy number at your earliest convenience, so we can assist you with your concerns
Thank you.
The Swipe Insurance Team.
Good communication & brilliant price
26 juni 2024
Antwoord van Swipe Insurance
Thank you for your 5-Star review Elizabeth.
We're please you found the service and sign-up journey to be a streamline experience.
It's great to have you on board!
The Swipe Insurance Team.
The sign up was easy and quick.
19 juni 2024
Antwoord van Swipe Insurance
Thank you for letting us know of your positive experience Vivek.
It's great to know that you found the online application to be a seamless process.
We're delighted to welcome you on board!
The Swipe Insurance Team.
Looks to be good value cover
Looks to be good value cover, that I'll hopefully never need! Decreasing excess was the determining factor, and a straightforward online joining process.
24 juni 2024
Antwoord van Swipe Insurance
We are happy to hear that the process was simple, and the price was competitive. We are confident you will be pleased with our other services, should you need to use them.
Thank you for insuring with Swipe Insurance!
The Swipe Insurance Team!
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