SwitchAid Reviews 

As a small charity we didn't have a very large order but switchaid treated us like the biggest order in the world. A fantastic service, hugely helpful, they did it all and it was so easy... Highly recommend

The customer service agent (Brandon) was extremely helpful on the chat and follow up call. Switchaid's response to help charities working with the vulnerable is amazing. Brandon was very precise, polite and helpful. Thank you SwitchAid and Brandon :)

We used SwitchAid to help us with a bulk move of phones for our business, and their customer service has been second to none throughout the process. A particular shout out to Brandon, who has been a pleasure to deal with. Highly recommended.

We haven't ordered our broadband yet but the level of support from Switchaid is impressive. If we are able to exit our current extortionate contract, there is no doubt in my mind that we will be seeking a new broadband deal through Switchaid.

The team did a great job renegotiating our phone contracts, provided new handsets and saved us a small fortune on our monthly bills. Carla then helped source and arrange delivery of equipment purchased with our tech grant. Great service. Now working on switching our energy accounts.

The staff is very helpful and customer service is outstanding.
Staff is really efficient and resolve issues and queries in a very short time.
I can't thank them enough for their amazing service and most competitive rates for our mobile contracts.
Thankyou

Great company to deal with. They have a fast and reliable response time and are always more than happy to help with any issue. I deal personally with Sarah and she is absolutely great. Would recommend to any business who has a large number of mobile phones.

I was keen to obtain a better comms system for our charity and preferably cheaper than the inflated rates we were then paying to one of the big suppliers. With the assistance of Carla Redpath we have obtained a voip system that better suits our needs and provides voicemail messages via the charity email account. This new service is 50% cheaper than we were paying and is much more responsive to the needs of the charity.

Excellent service provided by Carla Redpath on behalf of the company. As our service grows Carla has assisted us to meet our communication needs.

Colin Powell
Operations Director
Harrow Carers

Carla and Brandon at Switchaid are always really helpful when sorting out our phones. They go above and beyond to get things done and provide excellent service. Highly recommended.

Switchaid have given the Happy Baby Community a great deal on SIMs, which has helped our community members enormously during Covid. Staying connected had helped mitigate more serious mental health issues. Carla has been accessible and flexible in her dealing with us and we need a lot of flexibility! Thank you on behalf of all the women in the Happy Baby Community. Sue

The team at Switch Aid have been so supportive and helpful for our charity - they have listened, responded speedily and been a very human face in a sector where that is very rare - i would recommend them highly

Fantastic Team Effort. Michael has been fantastic regards advising us on best plans for Internet. Brandon has been really with regards to supplying mobile phones to my team. With contact made during each step of the process it was a quick and easy process. Very fast turn around from application to delivery of handsets We are now in the process of setting up internet and Brandon has been fantastic just waiting on our equipment arriving.

Brandon has been most helpful in advising and supplying mobile phones to my team. He has contacted me during each step of the process to ensure that we are happy / satisfied with procedures and service received. Brandon is currently helping me with enquiries about utilities and sourcing other equipment which is saving me valuable time.

Resolved quickly and efficiently. Carla was great helping us resolve our issue thank you :)

We have been working with Michael at Switchaid for last couple of years. The service is always good and able ask questions to make sure I understand the service. When contract was up for renewal helped solve any issues that might have arisen, also been a smooth process.

We haven't had phone contracts for our team, but the pandemic has definitely increased the need for phones. I looked about for the best deal for my charity and came across SwitchAid. They were great, listened to what we needed and gave some great examples of packages that would suit for us to choose from. We have gone with Oppo phones with contracts and we get a great grant back on our spending plus they will review where we are at in a years time and check we are still getting the best deal. They have been really easy to deal with and very responsive to any queries. I would recommend them

Our small community interest company decided to get our internet through SwitchAid, as it is a social enterprise and its work benefits other charities. Although the process with the internet provider itself (not SwitchAid) hasn't always been straightforward, SwitchAid have done far more than simply broker the initial deal. They contacted me directly to check that each stage of the process had gone successfully, and when there was a recent issue Carla from SwitchAid made sure it was resolved and we were happy.

Provided answers to all my questions and costings in a clear and precise manner - excellent service

The agent I had been speaking to regarding a possible telephone system was completely professional, patient, and understanding. I highly recommend this service and their team. Nothing was too much trouble.