very good VOIP Service and needed to change the number and stop the cancellation I made. Amber was top notch and helped me resolve all this quickly! An asset to your company!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically... Toon meer
Bedrijf heeft geantwoord
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... Toon meer
Having been a customer of switchboard free for many years (9+) if not more. when we relocated our businesses the Customer services team have always gone the extra mile to provide us with a local are... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contactgegevens
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, Verenigd Koninkrijk
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4,2
Goed
470 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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Costs are ridiculous and support scarce
Update, my issue has been fully resolved to my complete satisfaction and I remain and continue to be a customer.
I’ve been with them over 2 years and it just keeps going up, complaining does nothing they just keep sending invoices and taking money. Replies take 3 days if at all. I cannot recommend and will ask my bank how to stop them taking money.
18 mei 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thanks for your feedback, and we're sorry to hear this.
Unless you’ve added users, numbers or upgraded your plan, any price changes are minimal and only once a year, in line with inflation.
Additionally, our support team are always on-hand and happy to review billing if anything seems unclear.
I can also see in our ticketing system, that your most recent email regarding your invoice enquiry was replied to in less than 1 business day, however, in the event that an enquiry is urgent, our UK-based team are always available on the telephone, with minimal queue times.
To cancel your account, please don’t just stop payments, this won’t close the account. Instead, email support@switchboardfree.co.uk so we can process the cancellation properly, as outlined in our terms and conditions.
Kind regards
SwitchboardFREE Team
Ali was Soooo helpful!!
Ali was Soooo helpful!!! I’m a new user was just getting to grips with the service. Ali took the time to explain to me in detail what all the options were. Very happy!!
Dan
15 mei 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review.
We will pass over your kind words to Ali!
Kind regards,
SwitchboardFREE Team
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review and kind words.
If you need any assistance at all, please don't hesitate to get in touch!
Kind regards,
SwitchboardFREE Team
Worked through technical problems
Worked through technical problems. Great help from Ali.
9 mei 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review.
We will pass over your kind words to Ali!
Kind regards,
SwitchboardFREE Team
Take care signing up for Switchboard FREE!
The actual terms of SwitchboardFREE are buried in the terms of service, they are not transparent. I originally understood we were entering a month trial service when until they deducted £13.10 from my card. I searched the website for a ways to cancel but none is provided - they now tell me you need to email them to cancel - again deliberately effusive. Despite not using the service - they deducted a second months payment of £32.10 which I dont understand at all! They did this despite my having already emailed my cancellation... It transpires SwitchboardFREE is anything but "FREE". I emailed them requesting a refund of this second charge but notably received no reply from them. I have subsequently reported this second charge to my bank as fraudulent activity - I could not recommend SwitchboardFREE.
28 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for your feedback. To clarify, we don’t offer a free trial, and this isn’t advertised anywhere. Our Terms & Conditions, which must be accepted at signup, clearly state a three-month minimum term.
Cancellations can be made easily by emailing support@switchboardfree.co.uk, as outlined on our website. I can see that you've already spoken to a member of our support team and your account has now been closed, as requested.
Computer Says No
I just called support and the lady I spoke to came across as the computer says no.
No offer of a work round.
I also filled in a porting form that they lost even though I could provide proof i completed their form
25 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Hi Dominic,
I'm sorry to hear about your experience.
Thanks for your suggestions. I wanted to clarify the points you raised:
1) Additional Menu Options After Pressing (X) for Accounts
Unfortunately, the system doesn't support a second layer of menu options at that stage. The menu structure is designed to keep navigation straightforward for users and doesn't allow branching into multiple option sets after the initial selection.
2) Redirecting to Another SBF Number
We're unable to redirect a number to another SBF number within the same system, as this could potentially create a continuous loop or unintended call routing behaviour. To maintain call flow integrity and avoid system disruptions, internal redirections like this aren't supported.
We appreciate your understanding, and please let us know if there's anything else we can help with.
Best regards,
The SwitchboardFREE Team
Outstanding customer support
Outstanding customer support provided by Zoe today. Thank you.
23 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for leaving us a review.
We’ll let Zoe know her help made a difference today—glad we could assist!
Best,
SwitchboardFREE Team
Service is ok but go through invoices!
Service is ok. It does the job. Both my small business and my partners have both noticed they like to continuously add things to your package/bill to see if you realise. "Call recording free" and "call credit" depsite us constantly switching it off. Every few months this happens and whilst they play the "oh sorry, not sure how this has happened card" and then offer to refund that amount off the bill in question, it should just not happen! Sort it out
18 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for sharing your concerns. We genuinely value all feedback, as it helps us improve our services.
Regarding our call-recording feature, we offer a one-month trial at sign-up, with clear instructions and an email reminder before the trial ends. Customers can easily opt out during sign-up by deselecting the toggle option. Once this has been removed, the charge is refunded, and the feature is not added again without the customer's request.
Call credit works in a similar way: our system includes an optional auto-top-up facility to prevent service interruption. This can be switched off at any time from your dashboard, or we can disable it for you on request.
Please drop us a note at support@switchboardfree.co.uk or give us a call, and we’ll make sure everything is set exactly how you want it. Thanks again for flagging this; your feedback helps us improve.
I'm very disappointed with this…
I'm very disappointed with this service. Even though I wanted to cancel my subscription, there was no option to do it manually. I had to write them an email just to say I wanted to cancel. After that, they asked me why I wanted to cancel... seriously? Why do they need to know? I simply found a better service — that's all.
At first, I didn’t want to leave a bad review. But after I replied to their question, I was charged £6 again — twice! One payment, then another a week later. That’s why I’m writing this review: to warn others. Be careful — they might charge you for no reason even after you try to cancel.
18 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
We’re sorry to hear about your experience, and we understand your frustration.
The reason we require cancellation requests to come from the registered email is to protect our customers—it ensures that no one else can cancel an account without proper authorisation. This is outlined in our Terms & Conditions, and is solely for the protection of our customers.
I can see that your account did have a final payment duplicated, and this was refunded as soon as it was brought to our attention.
We appreciate your feedback and are sorry to see you go. If you’d like to discuss this further, we’d be happy to help—please reach out to our support team.
Best,
The SwitchboardFREE team
I can't praise the team at…
I can't praise the team at SwitchboardFREE enough as we had a very difficult time porting our number over from BT, who were absolutely hopeless. Thankfully the team at SwithboardFREE who kept on our case and would not give up despite BT's complete incompetence. Everything has now been resolved thanks to their teams tireless efforts. Many thanks to all involved at SwitchboardFREE, especially Zoe and Abbey who have been absolutely brilliant and so helpful! I wish all companies had the same level of customer service as SwitchboardFREE. I would highly recommend them :)
16 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you very much for leaving us a review!
We’re glad Zoe and Abbey could smooth out the porting issues and get you up and running. If there’s anything else you need, just let us know.
Best,
The SwitchboardFREE team
The system has alot of features which…
The system has alot of features which are easy to manage. If you have a problem they will get back to you within the day. Today a problem was finally resolved with their Technical team member, George. So Thank you George - you deserve a raise !
11 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us a review.
We will pass over your kind words to George!
Kind regards,
SwitchboardFREE Team
Lets my Skype number live on for less ££, with great UK-based service and support
I'm one of the many virtual number ports out of Skype (sounds like there are a lot of us...). I tried a couple of possible replacements which turned out to be either full scams or offered lousy service/simply didn't work. SwitchboardFree is designed as a proper VOIP solution for businesses handling sales teams /tech support call distribution, so it's a robust, professional business-oriented venture that happens to work great for individuals too. Unlike the others I tried, they have proper experienced sales and tech support teams, all UK-based and the friendliest, most helpful people you could hope to work with. Works great on my Android phone and Win10 (Win10 app a little dated but does the job fine), and being a commercial venture it gives you options like specifying "line open times" and custom call-waiting messaging. It includes a good chunk of monthly UK calls and allows my Skype number to continue yet is quite a bit cheaper too. Couldn't be happier.
8 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us this lovely review.
We pride ourselves on great UK customer support!
Please don't hesitate to contact us in the future!
Kind regards
SwitchboardFREE Team
We had a problem with our desk top…
We had a problem with our desk top phone and Laura was extremely helpful and patient.
7 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for your review.
We will pass over your lovely comments to Laura!
Many thanks
SwitchboardFREE Team
thank you laura 5star service
4 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for your review.
So pleased Laura has provided 5 Star Service! We will pass over your kind words!
Many thanks
SwitchboardFREE Team
Buh-bye Skype!
Like many others, Microsoft's decision to kill off Skype left us hanging on (without) the telephone. The port over to SwitchboardFREE was painless and quick, the charges are lower, it's far more configurable and actually has decent support, happy to help you get things set up.
The only slight negative is the actual interface on Mac/iPhone, which is literally just a keyboard, like the Calculator app - to dial you have to move your cursor over each number rather than use the numeric pad on your keyboard, and it's a bit slow to connect through.
3 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for taking the time to leave us this lovely review!
We are so pleased your transition from Skype to SwitchboardFREE has been smooth and painless!
With regards to the keypad, these are all typing compatible, as opposed to needing to click each key. Please don't hesitate to give our support team a call and we can help with this!
Many thanks
SwitchboardFREE Team
Queries from new customer
A whole series of queries from a new customer, answered very clearly by Zoe
2 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read Zoe has been able to answer all your questions.
Don't hesitate to contact us if you need any further assistance!
Kind regards
SwitchboardFREE Team
Clear and comprehensive instructions
Clear and comprehensive instructions, that enabled us to complete setting up our Switboard app.
1 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read about your positive experience!
If you need any further assistance, please do let us know.
Kindest regards
SwitchboardFREE Team
Fantastic customer service team
Fantastic customer service team, helped deal with all our queries and did their best to support us.
2 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for your review.
So pleased to read the customer service team has been able to assist you.
Please let us know if you need any further help in the future!
Many thanks
SwitchboardFREE Team
Excellent service from Zoe
Excellent service from Zoe , sorted my issue out right away and improved my landline services
2 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Fantastic to read Zoe was able to assist you.
Don't hesitate to contact us if you need any further assistance!
Kind regards
SwitchboardFREE Team
Excellent
Good advice, friendly, receptive and warm.
We were heard and understood and got solutions and our questions answered.
1 april 2025
Review zonder uitnodiging
Antwoord van SwitchboardFREE VoIP Phone Systems
Thank you for your review.
Lovely to read about your positive experience!
If you need any further assistance, please do let us know.
Kindest regards
SwitchboardFREE Team
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