SwitchboardFREE VoIP Phone Systems Reviews 468

very good VOIP Service and needed to change the number and stop the cancellation I made. Amber was top notch and helped me resolve all this quickly! An asset to your company!

The first time I done a test call the number I bought had already been registered to a different company. When I contacted them within the week to say that I won't be using Thier services and it doesn't work for me I was charged three months without my permission for the benefit of cancelling. There are other companies out there choose them instead. Really not a great option if you haven't had a Voip number before and are curious about trying it out.

Awful
Doesn’t work properly it’s hard to have a conversation
I paid upfront for a year told them I would not renew then this morning over £170 was taken from my account on an expired card I called and they said they would sort before 5pm
I have head nothing I did not enter into a a reacuring contract they kept my card details without my permission
Will be taking them to court if I don’t receive my money back

Great service provider.

WOULD NOT RECOMMEND AT ALL, for any size business. I've been having an issue with our lines for the last couple of weeks at least, incoming calls cut out within the first couple of minutes, this has been happening on all calls, all users, regardless of location and connectivity. Their tech support have just gone around on circles. Not provided any support at all apart from making me carry out pointless speed checks (which has been done) and still no acknowledgement of the checks being done or a resolution to the issue. All that ends up happening is I get asked the same repetitive questions. Needless to say, we areoving to another provider.

This has made my business look like a cowboy set up (sales calls cutting out in a minute or 2 halfway through a conversation), completely unacceptable.

EXTREMELY DISAPPOINTED with the lack of support or technical assistance

Outstanding customer service, great support and invaluable to my business.

This company offers a dialler on a monthly subscription, without forcing people to go on long term contracts so perfect for a small virtual call centre like me as I find my feet and test a campaign. It also enables me to purchase a local landline to an area to receive calls and have someone call out. I like to it has a TPS checker so I don't have to worry on marketing to restricted numbers.
The issue though is that they restricted my account and couldn't even give a real reason, asking me to send in ID which I did yesterday. I miss the days of using a Skype dialler! But unfortunately as that closed down we have to endure small VoIP providers on a power trip.

I upped the review as we did get issue resolved..then i got another problem that took 2 days to fix so I lost call time but I appreciate it is competitively priced, does everything I want without forcing me to pay more or buy features I don't need and it is easy to use online or through a mobile app.

Try cancelling or requesting to cancel! They are so rude and dismissive.

There was a lag in receiving calls. I couldn't set up WhatsApp. I have canceled after a couple of days and they refunded

Zoe K in support was quick to help me resolve an issue after I mistakenly cancelled the wrong service. Really happy with the support and have used their virtual numbers successfully for over a year with no down time, outages or unexpected bills.

Works as intended. Very happy customer

Be careful. Minimum 90 day contract for what i believed to be a 30 day rolling service. Then another 30 days notice period to exit. So 4 months charges just for a digital landline i didn't use. Will not recommend. Sorry i signed up. Will try Air landline in the future, there is no contracts or "legal emails from customer support" who make you feel intimidated that you locked into contracts and MUST pay extra 30 days to leave.

Always happy to help resolving any minor issues and well priced!

the username and pasword you gave are not working. when we were chatting, you are almost not there to answer.

Ali was very helpful and immediately solved my issues without fuss. Switchboard free I have found to be an efficient company over the years I've been with them. Thanks again Ali for your help today

Excellent customer service, sorted my issue straight away.

I used the online chat to resolve a log on issue I was facing. It was all resolved and we were able to access our app again. I also asked to separate two accounts which I thought might be a nightmare to sort - it wasn’t! It was done straight away and I’m good to go. Thanks to Zoe for her patience and help!

Staff were helpful and polite, no issues at all during onboarding. Would recommend to any small business.

Amazing experience from the beginning . Very easy to cmmunicate and straightforward. Cheers to Zoe .