SwitchboardFREE VoIP Phone Systems Reviews 468

I have been using this company for all my telephone numbers for over 10 years.
I recently had a problem with a new number, which was mostly my fault. The phone is answered by their team, not outsourced to a call handler. They resolved the problem promptly and professionally. Well done. I expect to be still using you 10 years form now.

Laura from the support team was great.

She resolved the issues I encountered immediately and to my full satisfaction. She was very helpful with all the queries I had.

Excellent service, good customer experience. Thumbs up!

We've been using SwitchboardFREE for a while now, and overall, it’s a solid, reliable service that’s easy to configure and works well across different platforms – desk IP phones, the mobile app, and the Windows app. It's smooth and efficient for daily business operations.

Where SwitchboardFREE really shines is in customer service. Every interaction we've had has been excellent. Special shoutout to Abbey, Laura, and Katie – all three have been incredibly helpful, patient, and proactive in resolving our queries. It's rare to find such dedicated support staff who genuinely go the extra mile. They’re a real credit to the company.

That said, there are still a few areas where SwitchboardFREE could improve:

No Ability to Transfer Calls to External Numbers
This is a major limitation. If only one specific team member – possibly off-site – can help with a customer issue, there's no way to transfer the call externally. Instead, we have to end the call and start a new one manually, which wastes time and can lead to a frustrating customer experience.

Missing "Operations" Department Option
When setting up multi-department call routing, it would be helpful to have "Operations" as one of the default options. It’s a standard department in many businesses, and its absence is a bit surprising.

No Option for Bundled Number Packages
At the moment, numbers and users have to be paid for individually. It would be much more cost-effective and scalable to allow users to purchase a block of numbers (e.g., 10 numbers under one package) rather than having separate charges per number/user.

In Summary:
SwitchboardFREE is a great service with standout support – especially from Abbey, Laura, and Katie – but adding just a few features would take it to the next level. Highly recommended, but hoping for those improvements soon.

Ali from the support team was great. She handled my call with direct questions and provided an outstanding service!!!

Customer service was great at getting me a good deal and helping me set up. Phone was working straight out of the box and had no problems with it so far.

Katie has on more than one occasion talked me through things, holding my hand every step of the way. Always happy to help this technophobe and cheerfully goes above and beyond. An absolute superstar! Thank you Katie, you are appreciated.

I have never spent time on the phone with a nicer more informative representative than I did today wirh Ali. She was so helpful at explaining all the questions I was bombarding her with. 100% recommend to anyone interested

Zoe K Really helped me out with my questions. Straight and to the point. everything was done quickly, which is really important when so busy. I think I've been using SwitchboardFree for 5 years now and I've never had a problem.

Laura and Katie were fantastic being quite honest and made the who process very easy and not to forget Sharon who was very kind too. Brilliant company and I am looking forward to porting my Skype number over soon! Much appreciated. Matt Hughes . 5 Star experience ⭐⭐⭐⭐⭐

Ali was great and the requested service was done professionally and on time.

Brilliant customer service. Spoke with Ali she was very patient and helped to get the solution I needed.

Friendly polite and dealt with request with a fast and efficient manner totally professional company

Brilliant. There was a couple of issues I could not resolve myself. Ali sorted it out for me. Everything is great. Thank you.

Excellent service and communication. I recommend SwitchboardFREE.

Katie solved a problem with our service, which was a misconfigured app .
One of the main things I like about this company is that you speak to real people without infuriating call bots.
Calls are answered quickly and service and help is great

Very responsive company, with very polite customer services. Highly recommended.