very good VOIP Service and needed to change the number and stop the cancellation I made. Amber was top notch and helped me resolve all this quickly! An asset to your company!
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Really impressive service from Switchboard Free. The system is easy to use and find your way around. If there is anything you are unsure of please use the live chat function. I'd like to specifically... Toon meer
Bedrijf heeft geantwoord
The Sales team went above and beyond to ensure that we had the UK area code that we needed to match our address. The sign up was easy to do and the line was active immediately after payment and downl... Toon meer
Having been a customer of switchboard free for many years (9+) if not more. when we relocated our businesses the Customer services team have always gone the extra mile to provide us with a local are... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
SwitchboardFREE is one of the largest providers of business phone numbers and VoIP systems in the UK, helping over 95,000 customers access low-cost, professional business phone systems while ensuring they never miss a call. It offers a dedicated UK support team, no long-term contract with just a 90-day initial term, and the flexibility to cancel anytime with only a 30-day notice period. Customers benefit from excellent UK customer service and an easy cancellation process—simply provide 30 days’ notice, clear any outstanding bills, and confirm security details, and that’s it!
Contactgegevens
Sea Lake Road, Lowestoft, Suffolk, , NR32 3LQ, Lowestoft, Verenigd Koninkrijk
- 02031891213
- support@switchboardfree.co.uk
- switchboardfree.co.uk
4,2
Goed
470 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 38% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Katie solved a problem with our…
Katie solved a problem with our service, which was a misconfigured app .
One of the main things I like about this company is that you speak to real people without infuriating call bots.
Calls are answered quickly and service and help is great
3 juli 2025
Review zonder uitnodiging
Very responsive company
Very responsive company, with very polite customer services. Highly recommended.
24 juni 2025
Review zonder uitnodiging
It just works
It just works. Does what it says on the tin. no try ons.
20 juni 2025
Review zonder uitnodiging
This company has impacted my business…
This company has impacted my business more than once now. Things are still not fixed after multiple reports, I am still unable to verify the phone number and support likes to take their time.
17 juni 2025
Review zonder uitnodiging
Invoicing me and i never entered into a…
Invoicing me and i never entered into a contract, i only asked for a quote.
3 juni 2025
Review zonder uitnodiging
Great customer service
Great customer service, and all round good service.
17 juni 2025
Review zonder uitnodiging
Katie and Laura were AMAZING!
Katie and Laura were AMAZING!! We were having such a problem with our phone systems, and with their care and patience, guided us through so everything was working just as we wanted! Highly recommend these awesome peeps!
12 juni 2025
Review zonder uitnodiging
The customer service is excellent
The customer service is excellent. We deal with Laura who is always very responsive, understands the (few) queries that we have, and is at pains to answer them fully. We are in the customer service business and the customer service we get from Liquid 11 is as good as I would expect to give our customers, and I can give no higher praise.
4 juni 2025
Review zonder uitnodiging
Outstanding Support
Porting a number over from TalkTalk was seamless, we were kept informed throughout the whole process and any queries since joining have been answered quickly and fully resolved.
6 juni 2025
Review zonder uitnodiging
Great customer service!
I’ve had a few issues moving to Switchboard due to my previous supplier, but once I contacted customer service, they have always been able to deal with everything promptly. Guiding me step by step. Couldn’t recommend enough!
9 juni 2025
Review zonder uitnodiging
Great customer service and easy to use
Great customer service and easy to use, would highly recommend
22 mei 2025
Very helpful indeed!
4 juni 2025
Review zonder uitnodiging
Laura was very helpful and very…
Laura was very helpful and very pleasant to talk to. My problem was resolved quickly and efficiently.
4 juni 2025
Review zonder uitnodiging
Be aware they charge for next month on…
Be aware they charge for next month on cancellations.
Billing has no month mentioned - it seems all too shady.
2 juni 2025
Review zonder uitnodiging
Outstanding service from start to finish
SwitchboardFree has been a breath of fresh air. From my very first enquiry, their sales team listened to our needs rather than pitching a one-size-fits-all package, and every promise they made was delivered (or exceeded) during onboarding. Migration day was seamless—no downtime, no lost calls—and their engineers even recorded and uploaded our personalised welcome and IVR messages before we went live, so we looked and sounded professional from hour one.
Call quality has been rock-solid, the online dashboard is intuitive, and the pricing is refreshingly transparent—exactly what was quoted, no hidden extras. Whenever we had questions, support responded within minutes, with real answers instead of scripted replies. Compared to our previous VOIP provider, the difference in both reliability and customer care is night and day.
If you’re looking for a hassle-free switch to a feature-rich phone system backed by a genuinely helpful team, I can’t recommend SwitchboardFree highly enough. Five stars well deserved!
28 mei 2025
Review zonder uitnodiging
Always very helpful.
21 mei 2025
Review zonder uitnodiging
Not sure what is happening to my…
Not sure what is happening to my porting of my personal telephone number from Skype. I have had no contact from Switchboardfree since opening the account. I will a wait a little longer and if the transfer is not complete or the number has been lost then I will close this account
1 mei 2025
Antwoord van SwitchboardFREE VoIP Phone Systems
Hi Louis,
Thank you for your feedback.
Further to our conversation, once we have received your porting form we will submit the request to bring your number across to SwitchboardFREE.
Apologies, you didn't receive the form initially.
If you need any assistance with completing the form, please call us on 0203 189 1213 and we'll be happy to help.
Kind regards
SwitchboardFREE Team
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