Switch Car Rental Reviews 

Just received a hire car to replace my partners Motobility car that has broken down. The car arrived in a filthy state outside & in, I could not properly examine the car for any damage but existing damage was pointed out to me.
Having now read the reviews on here I wish I had made them wash it first, but it was getting late when they arrived & I had already waited 2 days.
I just hope they don't try to say that there is additional damage that was previously hidden by the dirt when they get it back & clean it, as there is already some damage from the previous hirer it's only 3 weeks old.
I think it is disgusting if they prey on vulnerable people who unable to fully inspect the vehicle, they have motobility vehicles for a reason.
I hope that I can edit this review for the better once my vehicle is returned.

Very helpful professional explained the full procedure and delivered the car on time. The car was delivered by Ian from the Worcester branch the handover was fully explained and demonstrated. Thanks again for the service given.

Great service from delivery and collection team (Ian & Ray - Worcester).

Naheed from Wolverhampton was professional and polite

Avoid these cowboys. One way or another they will swindle you and cause you nothing but aggravation. Their only interest is in charging extras. They will supply an unfit, unclean (inside and out) car and fine you the moment you drive it away. They will refuse to pass on to you the fine reference number (ie Dart Charge) - I am the registered owner and have waited more than TWO MONTHS - meaning I cannot get Dart to take it from my pre-payment account and pay the lesser fee. They have also notified the Motorbility scheme so that I can’t lease another car without which I am up the creek without a paddle. They fail to respond to complaints. They fail to do anything unless it involves them cashing in. I believe the reason they give you a dirty car is so they can claim on you for the scratches underneath unless they’ve already swindled enough £42 charges of you. Expect to pay £200 extra and for them to ghost you. You WILL be charged for the car being left in Sainsbury’s Beckton by their own staff. This is a scam. The driver (the hirer) is fined upon collecting and driving off. I am the Registered Owner, why do they refuse to have any dealings with me? Surely it is illegal to leave me entirely out of the loop and to fail to provide me details of fines which could result in my Mobility car being taken away? I have yet to have a SINGLE communication.
Switch have had MONTHS to sort this out. Motorbility are next to useless too not helping matters by chasing the reference number of the fines so that I can pay them before they increase. As the RO I am powerless to act as SWITCH are determined to treat me like a mushroom (keep me in the dark and feed me s***) - is this because of my disability or do they treat everyone this bad?
The stress is making me ill. I would advise anyone to go anywhere else but here. Bigger names in the business ie Enterprise will give you a shiny clean car, will have staff who know what they are doing and will charge LESS than these cowboys. Why are such amateurs charging so much? Do they make their profits solely on fines and hidden damage from prior hires? What is going on here? Switch need to sort themselves out , start communicating with Registered Owners, stop the policy of charging hirers for overstaying in Sainsbury’s and start letting owners know the ref number of told fines and PCNs so that they can be sorted before they escalate. Complaints need to be dealt with promptly and in a way the RO can tolerate even if this means - God forbid - breaking with every instinct and writing to them. Communication is dire. I was only given a 20 min window to collect the car. I can’t exactly be blamed for the car sitting in Sainsbury’s for 3 hours. What do Switch staff do? A car is returned, they do not clean it inside, or outside, they do not update the damage/mileage/ condition - that is up to yo to find and change - their administrative people refuse to contact the RO. I am at a loss as to how this company is still operating let alone for it to be used by the Motorbility scheme.

I’m a motability customer and my experience with Switch has been nothing but positive. The customer service from the lady on the phone was great and Gary from the Leeds branch was so helpful. I was thoroughly informed and shown the beautiful car. Would highly recommend

Would not recommend. I did not choose this company, it is who my insurance company arranged my courtesy car with. The car arrived filthy with stains on the seats, I reported these via email within the 2hr time frame so I did not get charged.

The Car was collected today and apparently theres a "new" small stone chip where you open the rear passenger door. These doors have not been opened once since getting the car and we barely drove it.

Looking at having to pay an extortionate amount to "fix" a light stonechip under 3mm.

This company will add anything on they can to get more money out of you. I'd rather be stuck in my house than be fleeced by switch again!

Update:

After getting a reply on here I contacted customer services who have said no charge to pay and has been logged as wear and tear, shouldn't have taken a negative review to sort this.

Good service and quick.showed me around the car and helpful.naheed from wolves.

Naheed from wolves , arrived when stated and explained all in detail . Very friendly too

Switch Car Rental Dudley have been extremely helpful. Lisa delivered the car and was friendly and efficient. Thank you

Really efficient, helpful and friendly staff. Excellent quality/new van with more comforts and extras than we had expected. Very competitive rates. Will use again.

Good service..good communication .very happy thanks naheed from wolves.

Naherd great man very happy with service very helpful from Wolverhampton

I spoke to a very rude lady called KAREN at tonbrige car hire, she definitely needs training on telephone manners, I do understand that people have a bad day but you don’t take it out on your customers if that was the case, as I was talking mid sentence she replied with “ okay? Bye!” and put the phone down. So I didn’t get to explain the problem i called about, I don’t want to call back in case she answers, so the problem I had in just left unsolved.

I had a very disappointing experience with Switch Rental Assistance. I contacted their support team and waited for hours, but no response or assistance arrived.
With no proper support, I somehow managed to make my way to the Switch Rental office in Plymouth. Unfortunately, the service I received was not reassuring and fell well below my expectations.
A rental company should prioritise customer safety and provide prompt assistance when a vehicle breaks down, especially in an emergency. Both the vehicle reliability and the lack of roadside support were extremely disappointing.
Overall, the vehicle, customer service, and breakdown assistance were far below the standard I expected. I would not recommend Switch Rental Assistance based on my experience.

Naheed from wolves was very helpful and kind

Dangerous driving

Switch gave me a filthy car which was totally unsuitable for a wheelchair user (Cupra) and their attitude has worried me during and since. You know when you get the sense you are waiting for a show to drop? Took lots of images as was fearful there would be a scratch/damage under all the filth. I am the registered owner. I am in the mobility lease scheme. I have communication difficulties meaning they have to put communication in writing (something they’ve been incapable of). Mobility have written to me with fines (£42 admin each one from Switch totalling approx £200). They won’t give me the ref numbers I need to challenge the fines and ensure they are taken from my existing Toll/bridge etc accounts. They are dragging it out with the only aim being to increase the minimum fee. Motability - the only ones to contact me are- are now saying this will affect my being re-issued with a car when my lease expires. I need a car or else I am house-bound. I feel Switch need to get an extra charge out if you to keep the business afloat. If they don’t get you with charges it will be with pre-existing damage and dirt. These are the lowest if the low. I don’t know why Mobility is laying vulnerable customers out to be victims of this abuse. They clearly haven’t done their due diligence when everyone gets charged for the car being parked PRIOR to collection which the registered owner has no control over. They should always ensure RO sees terms and conditions, ref numbers for fines so they can be contested. They should not go silent just because RO needs reasonable adjustments. The law dictates thus should not be happening. Like many with disabilities the stress doesn’t help my condition. These vultures are praying on people to get an extra supplement per car. They are relying on the disabled customers not having the time, energy or ability to challenge fines they KNOW will be incurred because they are setting the trap. There seems to be no automatic cancelling of fines and admin fees when they are incurred due to the practices of Switch staff in relation to pre-collection or repeat fines (ie letting you know in haste so that repetitions can be avoided. It is in their interest for you to fall into their trap repeatedly. This can be the only reason it is there and there are no robust systems in place to stop it. My back saw it as a scam and stopped payments. They don’t know either the ref numbers if the fines. Only Switch know and they aren’t telling me. This happened over a month ago and Switch have zero interest in writing to me and sorting this. Avoid. These cowboys will see you coming and fleece you one way or another. They are rouges who will not keep you informed and will not provide the information you need to challenge a fine. They are holding all the cards here and Motability are letting them. If your Motability lets you go elsewhere. Anywhere is better than these scam artists. They will give you a filthy car, park it for hours in Sainsbury’s and let you drive it away knowing the money is making its way into their bank. They win every time. Almost as if it was planned.

Mark Sparer and Dave Brown from switch Worcester were amazing when dropping off my rental car , on time very friendly and explained everything as required ! Thank you Gents

Excellent service very quick explained everything to me . Very pleasant . Naheed niaz from Wolverhampton couldn’t be more happier