Unicom Reviews 3.095

Unicom have overcharged me £1000s of pounds over a two year period, invoicing me for both volumetric (domestic) sewerage in addition to trade effluent charges.
I’ve queried twice but they have assured me that this correct & they want me to provide them with evidence to the contrary?! Surely if you are supplying water to business premises you should have an understanding of how trade effluent works.

My business Phone line has been down for 2 days and they can’t send a engineer out for another 4 days…
They also offer me no compensation and what to charge me for call divert…

Chloe was great, sorted us out in no time !

Spoke to Chloe, very simple process.

LEE WAS A GOOD LISTENER AND EXPLAINED ALL THE OPTIONS HONESTLY .

I spoke to Chloe who explained everything clearly.
Thank you

Lee was very helpful with all aspects of what I was needing help with along with the girl that helped find me insurance much appreciated to them both.

Absolutely terrible to deal with. They send Invoices with one amount and then take a different amount.
For example they Invoiced £211.44 on 11th September and then took £271.44. They then produced an Invoice for the higher amount despite the fact that i already had an Invoice for the lower amount.
The same thing has happened this month

A lot of help from Lee McWilliam. It would have been 5 stars, if the build up to speaking with him hadn't taken quite so long.

Unicom Offered us fibre broadband as an upgrade , sent us the equipment arranged to ring us for install nobody rang us as arranged . Managed to get system working with numerous phone calls to Unicom . system has been working intermittently since the so called up grade . Caller ID not working and now we cant receive incoming calls ! We bought a new phone but made no difference still no caller ID or calls coming in ! This is now costing our business money and we are losing customers . We have had to divert calls to a mobile to try and help this very sorry situation . We were told yesterday after a dozen phone calls to Unicom which we kept getting cut off from them. We eventually got through AT 4.30PM and were told the system would be fixed by today . It is now today and we are no further on with the system we are bitterly disappointed in the service we have received from Unicom in fixing our problem . We totally regret upgrading to this system from the old system which worked far better. Unicom seem more interested in selling us other other services such as water and card machines instead of getting the problems sorted out for us .

I was very happy with the customer services .I received a much better deal than I’m currently on with my existing card terminal provider .
The sales assistant was patient and friendly and gave good sound advice .

Appalling service. Our business phone line fails every time it rains. Unicom's reaction was "if its only when it rains, there's nothing we can do"!! I asked them to call me (it had stopped raining) and he agreed the line had a fault. Yet again we will have no phone for days, seriously impacting our business, but in addition to charging for a service they are not providing, every time this happens they want to charge us extra to divert calls to a mobile.

I've been a customer for over ten years and the service has gone from bad to worse. I've attempted to call in and report a fault three times this morning, on each occasion I've been on hold for 20 minutes and then cut off. Now my business cannot receive calls or setup a divert. Thanks Unicom

Explained clearly and efficientlt set up my service

Rudi called me and explained all the services provided by Unicom. I would recommend this company as just about every service can be provided.

DO NOT USE UNICOM!!! The worst customer service. I have had a Unicom account for 20 years. I tried to move from business to personal account. No one ever helped, called, set up the account. I spent hours and hours on the phone and then was told 2 months later I can't have a personal account. I've gone to BT. They give a damn about their customers.

My previous review. i was with Unicom from Sept 22 to December 2022. received many threatening emails and only one bill. Spoke to really nice lady who agreed the final bill and a payment plan.
In September 2023 (final payment August 2023) they took a further amount from our bank. They said I owed them more money, never sent me a bill or communication.
I explained that they never had permission to take the money from my bank. it was only agreed for the payment plan. I was told " you owed the money we took it".
there are a few really good employee's at this company, they listen and try to help. The rest of them should be given a dictionary so they can look up the meaning of "Customer Service", without us they wouldn't have a job.

Mark was brilliant helping out with broadband and digital telephone line today! Very patient and very helpful! Deserves a pay rise! Thanks mark.

The agent kept his promise and phoned me back the next day as planned. He was polite, helpful and knowledgeable