System76 Reviews 

Laptop came defective, I asked for replacement right away but was told I had to pay customs duties again which was extremely expensive, so I just ended up being left with a premium priced hunk of junk that never got any use, I will never buy from this company again and will highly recommend looking elsewhere :(

The purchasing process was smooth, seamless and fast. The laptop is great! Excellent value for the price and everything just works straight out of the box - impressive! Nice work System76!

Laptop build and delivery was swift even with me ordering from UK and customer services responded to me within the day so any questions I needed answered were done quickly. The laptop itself is excellent and great for development work.

Easy to order. Arrived quickly. No problems with setup. Excellent design and very well made

Quick and effective!

(BTW, you don't need to remind me upfront to be "honest, helpful, and constructive." Assuming that I may not be is impolite, aggressive, and arrogant.)

Bought a Thelio Prime Custom desktop and Launch Heavy 3B-BR keyboard with Linux Ubuntu. This is replacing a Windows 7 desktop that has lost software update support. I am glad to finally make the transition from Windows to Linux. The new desktop is so much faster than the old one, I'm glad that I chose an entirely new machine, rather than try to change the OS in the old computer.

The system76 pangolin is a linux dream. The company even included a personalized "thank you" note in the box

For the most part, everything is well documented. Some of their documentation could use updating. In UEFI setup, there are some things which seem like they should have been filled in by Sys76, like serial number. This is a Thelio Mira (custom) with a Ryzen 9 9950X, 32G RAM, one M.2 SSD, idles at only about 40W so I'm really happy with that. It is so great that Sys76 open sources what they can (for example, drivers for their custom controller connected thru USB; seems they may have an NDA with AMI for their UEFI). What's great is their support for that, which they give instructions (although not official support) for getting their software to work with other than Ubuntu and Pop!_OS. Heck, they even have some Windows drivers and general guidance if you need that! (meaning, they'll point you in the right direction and provide the files, but no official support)

I am very pleased with the beast of a PC that I ordered. The quality is fantastic. The time that it took for the PC to ship, 6 days, was surprising since I ordered a pre-configured. However, the experience is worth the wait.
Thank you System 76 for this quality build and the Cosmic desktop.

Bought a maxed out Thelio Mira at over 5000 canadian dollars after taxes, what I got was a user machine, not a workstation.

Where do I start? Well, computer took about 2 months to arrive as I recall. Also, pay attention, because unlike a lot of distributors abroad, they won't charge you taxes and your shipment will get stopped at the border where you will have to arrange for tax payment.

Half the ram went bad within 1.5 years (not a hard crash, more subtle than that enough to slip past the warranty period). The technician (I trust him) told me the RAM they provided was cheap.

The machine crashed a lot at first because the System76 drivers where not really compatible with Ubuntu 24.04 (from end 2024 to mid 2025 where I stopped installing them anyways). It took a couple of reinstalls before I realized it was the System76 drivers and my machine was stable after I stopped installing them.

Beyond that, I have a couple of second-hand Dell poweredges, an Asus Tuf gaming machine and aging Lenovo D30 for comparison and compared to those machines, the inside of the Thelio Mira feels like an art project. Countless steel components and screws (good if you intend to smash your computer with a baseball bat, not so much if you want to access most components in a timely fashion) and unlike all my other machines I worked on so far, the Mira won't boot unless the external casing is on (no quick troubleshooting without having to put things back on for you sir).

Oh yes, and the BIOS doesn't have hardware diagnostics. Unless you want to unscrew everything and pop out your RAM to test it elsewhere, you need to run RAM diagnostics while the OS is running (really not ideal). If there had been a BIOS diagnostics, I might have identified the RAM problem before the warranty ran out.

Also, the PSU they ship with is conservative. Be prepared to change that if you significantly want to upgrade your GPU for something that consume more power (you'll be cutting it very close).

I'm definitely buying my next workstation from a local distributor. Just more accountability.

I'll give it 2 stars because the machine is powerful and having a flip switch for the nvmes is neat.

Took care of a warranty issue with a high level of attention. Shipping was no problem (free). Good communication on the resolution. Clearly they care about the customer.

Works perfectly! Runs like new where I don’t even hear the fan. It even came with thermal paste pre-applied.

It was a great experience! They were fast and responsive! I'd recommend System76 for any custom build!

The laptop is great, but the 2 laptops that I have ordered where delivered with issues to use snap and firefox.

System76 laptops are the best and great workhorses that are light, easy to set up and use even without prior knowledge of Linux Operating System.

I replaced the keyboard. The pictures of the heat pipes for Gaze17 in the online manual do not match the pipe layout.

System 76 tech solved a difficult problem and walked me through every step of the solution!

Great Laptop! Wanted to know more about Linux and trying different distros, so definitely a learning curve for me but overall great experience!

This is my second computer from system 76, and both experiences have been great. The set up was easy. The hard ware support is awesome. Everything just works!