System76 Reviews 

Tech support spent hours patiently helping me diagnose an issue on a distro that they don't even officially support. How is that for customer service?? A truly exceptional experience.

Andrew knew about the problem and gave good advice on finding a solution.

After a hard drive failure on a 2 week old computer it was replaced with no problems. I returned the non working computer and System76 sent me another one. Costumer service was very helpful and understanding.

great laptop, as good as I hoped it would be.
reasonable price.

Stetson responded to my online info request quickly and he was professional, knowledgeable and helpful in making my decisions.

Quick processing and delivery of my order

Well, for starters the hardware is great, and Pop_OS is just what I was looking for (unity of O/S and hardware into a single vendor). But where you really shone was when I had a double-bill for Belgian customs due to a clerical error in the waybills from the shipper. System76's support stayed on it the whole time and the was delivered a few minutes ago. Awesome work.

I bought a System76 laptop and I am extremely disappointed. The fans are loud and ramp up abruptly, even when the CPU cores are cool, and the behavior is far worse than comparable models from Dell, HP, Lenovo, or Acer. This happens on both Pop!_OS and Windows, so it feels like a firmware or EC fan curve problem, not an OS issue. There are no meaningful firmware updates to fix it, unlike other manufacturers who regularly release BIOS and firmware updates to improve thermals and fan control.

Customer support made the experience worse. System76 advertises that their machines can dual boot Windows, yet when I raised problems on Windows they refused to help, telling me, "Again, we do not support Windows. I have no comments on anything to do with your experience in Windows." That is unacceptable when Windows is advertised as supported on their product pages. Even on Pop!_OS the laptop crashes frequently, the fans are still excessively loud, and the Windows keyboard utility does not work properly. Windows 10 and 11 sleep mode does not work, and hibernate mode works sometimes while other times it fails to work.

For a laptop in the $3,500 to $8,000 range I expected polished firmware, stable software, and competent support that would investigate hardware/firmware level issues. Instead the hardware feels unfinished and the support team would not escalate or offer technical explanations or solutions. I cannot recommend System76, and I would spend your money with Dell, HP, Lenovo, or Acer if you want quieter operation, better firmware support, and reliable dual booting.

I received what I ordered remarkably quickly. The build quality is excellent. The staff that I interacted with were very knowledgeable about their products. My only minor concerns based upon my experience are;
1.Frequently no one is available to answer the phone which is no big deal really as they do return calls in a timely manner.
2.The website could use some updating. For example some nice review videos review products with configurations that are not currently available.
Overall it was a good experience.

It was your normal excellent service. My old but highly usable Linux laptop needed a battery refresh but due to the march of time

I wasn't made aware of System76 until recently, and that's probably because I have used and supported Windows for 20 years or so. I have recently migrated all my devices to some flavor of Linux. Upon researching laptops with good Linux compatibility, I came across your website. The more I read, the more I liked. Your commitment to Open Source, you're commitment to allowing customers to repair their own devices, the solid construction and performance... it all comes together nicely. The only downside if I'm being fair, is price, but I don't hold that against System76. The world is crazy right now and we're all doing the best we can. Especially given all the aforementioned positives. I will keep you guys in mind for any future endeavors. Be well.

Really appreciate the documentation and ease of replacing or upgrading parts.

A good website that actually works. This is incredibly rare these days. I have never had issues with System76.

The sheer choice made my laptop exactly what I hoped it would be. The price was up there I'll admit, but with the direction AI is pushing hardware, I chose to upgrade now. Pop OS is fast proving itself a great system.

Customer service and craftsmanship and I am coming to upgrade my house with their computers

Marwin and the team were very helpful and provided excellent customer service. Thank you for helping me get my RAM replaced and my laptop functioning again

The hardware is great but mainly the support has been outstanding.

Ease of use and the variety of applications

I love this company and they are Open Source, what more is there to say??