System76 Reviews 

Laptop as ordered, good packaging.
No issue whatsoever

System76 laptops rock for Linux fans-seamless Pop!_OS integration, solid Intel builds, and durable designs. Darter Pro model’s a beast, but battery life’s meh. Great support too. 9/10!

I bought this PC for data science experiments and it has not disappointed. The hardware is great and nicely put together in a well built tower. I was able to fine tune a model with a small dataset in a reasonable amount of time (2 hrs). The only small concern I have is a sound from the fan when I startup the pc, however afterwards it works smoothly. May be a thing to look into. Another big thing for me is to use a 48 inch monitor which has never worked with any Linux system except PopOS. This is exceptional in my opinion. Finally, the support was very good. I had some questions when I was purchasing, I called and they answered in detail.

Edit: The response below demonstrates even better support for me and that is so important. Besides offering great hardware and software for my needs as a data scientist, standing behind the product is something rare.

The laptop met my expectations, and I really enjoyed using Pop!_OS. I tested its performance with Monte Carlo simulations, machine learning, and deep learning calculations, and the system performed well in all the tests

The Oryx laptop is an incredibly nice piece of hardware. Great specs, looks nice, but could use a couple more USB ports.

The Cosmic desktop is not-so-nice. I didn't realize the Oryx would ship with Cosmic Beta instead of the mature and fully tested Original PoP!_OS. Cosmic seemed fine at first, but running the GUI updater tool broke it irreparably after less than 2 hours of cursory usage.

Faced with a reinstall, I decided to pick a different distro since Cosmic still isn't ready to come out of the oven.

Paying a premium price for premium hardware and a Linux experience that just works is fine if you get both of those things. Right now, the Oryx is premium hardware with a premium price and a buggy Beta Linux experience that will definitely damage System76's reputation as Windows 10 refugees flee to Linux distros that claim to be "Windows-like" and "just work," but still need a lot more testing and polish.

System76 tech support is very nice to communicate with and have been helpful, but helpful support only goes so far when the end user is paying to be a Beta tester.

Lemur, basic configuration. Very capable for its around-the-house purpose. The apparent build quality on the machine is great. The learning curve for Pop!_OS is basically zero, coming from Ubuntu. Zero complaints at this time.

The result was a repaired laptop that is again functioning. There was a request for an assessment that was a dependency to proceed with the repair. The first assessment led to the repair decision. A second assessment was delivered, and new repairs were needed. Fortunately, the new repairs didn't exceed the economical threshold to proceed, but there was money already sunk into the effort that would have been otherwise lost, if that was the case.

Thanks for being there for us, and providing new speakers. For sure that made a world of difference and told us the factory ones were defective as the volume is now more normal for a laptop.
Thanks again, Randy

System 76 has first-rate customer support. I've bought my computers from them since 2009. Periodically, a glitch arises. Their customer service folks always help me solve it. This company stands behind its products and cares about its customers.

I absolutely love my new desktop computer and System76 tech support is awesome, too. I had trouble with the Nvidia card being buggy from the start. I blame Nvidia, not System76. At first I thought the problem was my new monitor that arrived the same day, because it would go blank for no reason. When I attached my old monitor, it went blank too, so I realized it was the GPU. Tech support gave me a fix, but later an Nvidia driver update introduced another bug that would shut off my programs without saving them during Suspend mode! There were other bugs, too. Online I found out that Nvidia is lousy with their drivers and driver updates so I asked tech support if I could replace the Nvidia for an AMD. System76 agreed, even though it was more than a month after my purchase date! Tech support even gave me advice on the different graphics card choices based on my input and needs. They spent a lot of time giving me email help (and even phone help), giving me helpful PDF manuals, letting me know what script to put in a terminal, etc. Most companies don't do any of that. With all their help and exchange, I am so happy with my new computer! I should also mention that System76 computers are really well built. I don't think I ever experienced a company that is as good as System76! I don't write reviews, but this company really deserved one.

Got here more quickly that I had expected. Machine is great. Sales team quickly aided in getting a couple of things I had overlooked ordered.

Very good personal service. Highly customizable laptops made for linux, plug and play.

I really love the product (Lemur Pro) - worth every penny and setting it up was very easy.

People there are craftsmen who care about their products. They also return emails and phone calls. Very nice and professional. You are getting American made computers with no china backdoor 's.

A repeat purchase.
The previous products have been 100% reliable, and I am pleased to support POP-OS and the system 76 team.
Excellent product, delivered on time.
Helpful comms from people who care about customers.

Before purchasing, I looked at the specifications for the current model (tech-docs.system76.com), and it showed the motherboard as having four M.2 sockets. I planned on moving two M.2 drives from my old machine into this new Thelio Mira with one M.2 selected in the custom config. When I opened the case of machine received, it was a different motherboard with only three M.2 sockets. So, it was still good, but a little frustrating, as the Parts & Repairs manual was not available for it.

Build quality under the hood was great, I'm loving the superfast machine, and Pop OS is making me much happier than Windows 11.

When I noted that a different system suited my needs better very soon after my initial system order, Customer Service promptly responded to my request to cancel my original order and allowed me to place a new order for the other system.
Then that system was shipped and arrived within a week. Incredibly timely!

So far, I'm enjoying the computer I purchased, and my overall experience with System76 was seamless and quick. I like what they stand for and what they are doing. That said, while I appreciate Pop!_OS, I still lean toward Zorin OS for its overall feel and usability. However, I’m happy to keep Pop!_OS installed—it works well for most of my needs and I like the Spotlight type feature--that's the main reason I'm keeping it on. The main downside is the Pop!_Shop, which feels slow and glitchy at first, though it does seem to stabilize after repeated use. It’s a minor but noticeable quirk. For everything except audio recording, this setup excels. I’m thrilled to have moved away from the Apple and Microsoft ecosystems, but it's unfortunate I can't record. While the system can run audio software just fine, the fan kicks in frequently, making it impractical for recording. Given the price point, it’s a bit of a missed opportunity, but since I didn’t buy it specifically for that purpose, it’s not a dealbreaker. And, mixing works perfectly well.

I always get the best service from the System76 team. The laptops they build have their dedication and loyalty built with them.

I have been a System76 customer for 4 years now and own 4 of their systems. I also have no problem recommending them and supporting them.

The last desktop computer I purchased was a System 76 Wild Dog Pro from 2017 and from the onset I was extremely disappointed with the horrific noise the fans put out when I was doing nothing on it. So I had my concerns about buying the Thelio. But I was quite pleased to discover that my new Thelio made no noticeable noise in its quiescent state. After putting up with the horrible noise from the previous System 76 desktop for all these years it is a pure joy to be able to work in my office in something approaching silence. I am a computational physicist so at some point I'm going to test out the GPU and the computational abilities of the Thelio but by far the most important thing about any computer for me is the noise it puts out and so far I am quite happy with the Thelio.