Tactical Traps Reviews 

Excellent customer service!! Wasn't sure which piece would be a good fit for me and the representative was very thorough in describing the difference in shelves and sizing. Can't wait to get these ordered for Christmas!!

I purchased a shelf from tactical traps… I love my shelf.. I did have a problem 6 months later after I changed the batteries (as recommended). The shelf would not stay closed.. I called tactical traps. They directed me to a site that I viewed and was able to reset the lock.. I have not had any problems since.. if that did not work I would be able to speak with an associate! Love this product

The patriot shelf i bought does look very nice, and so far seems to work well.
Unfortunately, as soon as I placed my order, my email was flooded with sales pitches for other products. They did send me a receipt, but the next day sent an email saying I had not placed an order and that I should look at another product and order that. Just weird.
They never sent a note telling me when I would recieve the shelf. I had to wait over three weeks.
When I did get the shelf, it did not include the promised upgrade (a light).
I texted customer service again and they said they had run out of the lights, so I would not get one. I had to screen shot their advertisement back to them, which stated they guaranteed I would get an upgrade....they finally mailed one to me.
Product seems good...the people seem very sketchy.

We received Tactical Trap’s shelf yesterday in good condition. We watched the on-line installation video, then mounted the shelf on our wall in less then 1 hour. It looks and works great! Also, Tactical Trap's communication was excellent throughout the period that our shelf was being manufactured and shipped. Thanks for fantastic product at a great price!

The shelf we order was very good quality and delivered as it was scheduled. We had a good experience with tactical traps. What they display is what you get

Poor customer service after the sale. I purchased my shelf in 2021. Last time I opened the shelf to retrieve my weapon, the shelf would not stay closed. Changed batteries. Bought a new card and reprogrammed. Still would not stay closed. Had to use blue painters' tape to keep it closed. Contacted Tactical Traps multiple times, Zoom meeting, video sent. Just kept being delayed, " warehouse manager had to review it". In the meantime, Bob from IT kept sending emails," ticket closed. As of today 10/7/2025,. I have a useless shelf hanging with blue tape keeping it closed. No response from Tactical Traps.

Did not include the LED inside as advertised. Was told by support it was limited stock. That's not listed in the listing. Hope you never have to rely on bluetooth in an emergency as it's incredibly slow.

The shelf I bought was delivered to the wrong address (MY FAULT) customer service figured it out with in 5 minutes of my call, great customer service, which can be limited now of days. It's great to hear a person pick the phone up and resolve my problem. as far as the shelf I can say enough about the workman ship & quality and finish, love it, bought a second one

Fast replies to my email and fixing my issue! I had let me batteries die and then could not get the backup to work. They had a zoom meeting with me and told me how to reset the lock and it fixed my problem!

No customer service. Have called dozens of times. No answer, no return call, no refund. They have over $400 of my money. Won't respond to emails either. Turning into bank for fraud and BBB. DON'T BUY!!!!

While trying to switch modes on my box I managed to deprogram my three key cards. The user instructions are vague to say the least.
In an effort to open my box I called customer service and they said that they would send me a link to purchase a "master" card for $15. This card will open ANY box "one or two" times according to the representative. That doesn't give me the warm and fuzzy for having my fire arms secured.
At this point I am planning on using a demo saw to remove the box from my wall (can't access the screws on a closed box).
And if I'm ever in the need of a new firearm, I'll save my master card for a rainy day.

Great fast and complete customer service on amazing products

The product I purchased is great couldn’t be happier. I was not prepared for the amount of emails thst followed. The weekly explanation of how poorly your company performs at basic inventory, purchasing and supplier accuracy continually reduces my confidence in the company’s future.

Bought the Mirror and after receiving it realized that is was too heavy for the wall. It was probably 50lbs if not more. The outside frame way overlapped the back so it would not have shut anyways. It was very obvious that it was made in CHINA. I called the company no answer. Emailed them and it took 2 days to respond. I had to ship the mirror back on my own money which was 324$ because of the size. I asked for a refund and its been 3 weeks now and still nothing. I will never buy anything from them again. I recommend that anybody looking to purchase anything from Tactical Traps. DON'T.

A valuable product was delivered to me with good instructions on how to install. My order number is 348271 and the order was placed on 7/14/25.

I just purchased the 1791 whiskey flag from tac traps, and I gotta say I am blown away with how amazing it is. Absolutely gorgeous piece!! I had a slight mixup when it arrived as the COA wasn’t with my trap. I reached out to Tactical traps and they were very friendly and quick to respond and make it right and get the COA to me. Great costumer service and I will definitely be buying more products from these guys!!

I ordered two of the Liberty Shelves. When ordering I made a mistake and ordered a defender shelf instead. This was on a Sunday, so I contacted Tactical Traps by email. After sending I also saw a customer service phone number. On Monday morning on my way to work I called the number. After a short hold I spoke to a real person, that I could understand! Donna took down my issue and ensured me she would get with management and have them refund my order. Within 2 hours I had an email about my refund being completed and a link to order the correct shelf. The refund was already back in my bank account! About an hour later I received a response email from my Sunday email. It was Donna responding. Wow! On my new order I had a question, which I emailed again. The next day I received an email answering my question. Again it was from Donna, amazing customer service!! A+

I ordered a shelf and a second one at a discount at 2 am in the morning. My credit card co. refused the second billing till they they could call me the next morning. Tactical traps would honor the sale price the next day. Their staff is great. I have other items from them and their quality is unparalleled at a good price. I do highly recommend this company. Everyone I have referred to them are also very happy with their purchases. Thanks again!!

I ordered the picture canvas trap as a birthday gift for my son. I was concerned the order wouldn’t make it in time for his big day. Not only was the item just as expected but the order was completed & delivered within 8 days, in time for his birthday. Excellent service & I know my son will love it.

I purchased my 3rd Tactical trap within a couple of years. The third purchase was most recent. After receiving my Tactical trap, I decided that it just wasn't what I expected. It was smaller in size. I requested a return authorization. Tactical Traps gladly refunded my payment with no problem. I am sure to continue doing business with them in the future. Very nice courteous service with follow up e-mails. Thanks, Tactical Traps.