Walks Reviews 

Cancelled a tour for St Marks only 3 weeks out from our trip, with the explanation that the tour was sold out... We had booked it 5 months in advance and are only being told this now?

Now that it's only 3 weeks out we won't be able to book with another company, everyone else will be sold out too. I get the impression they oversold, or were very unprepared for it. Not cool.

Had a great tour planned, had something come up and could not make it. I called and emailed about 48 hours before and was denied a refund. They gave me 3 separate stories as to why. I will never recommend or use this company again. Beware.

I arrived at the meeting point for a tour and to see the skip the line last supper.
They said they didn’t have tickets for the last supper and can only do the walk.
It’s been a dream of mine to see the last supper and this is my last day in Milan.
DO NOT BOOK THROUGH THIS COMPANY.
Total scam

We booked the full-day tour with Walks on May 30, 2025, and were extremely disappointed. The itinerary included Westminster Abbey, a river cruise, and the Tower of London—but due to poor time management by our guide, we barely got to enjoy any of it.

The day started with a delay as the guide, Ildy, waited for a late guest, pushing back our Westminster entry. Once inside, it was chaotic, with our group squeezed into overcrowded tour areas. Individuals with general admission seemed to have a much better experience.

Later, during the Changing of the Guard, it was almost impossible for our group of 19 to find viewing space. Things worsened after lunch when some guests returned late. Even though the website clearly states the tour won’t wait for late parties, the guide chose to delay us again. My group returned on time, skipping lunch due to restaurant delays—yet we were still held back.

Because of these delays, we missed our scheduled river cruise, arrived at the Tower of London an hour late, and had very limited time to explore. We stayed until closing and still only saw a small portion of what we’d hoped to experience.

For the price we paid, this tour was not worth it. Poor time management and disregard for the company’s own policies ruined what should have been a highlight of our trip. Would not recommend.

Save yourself the stress, disappointment, and wasted money. We booked the “Louvre Museum Skip-the-Line Highlights Tour with Mona Lisa” tour with Walks France and showed up exactly on time and at the correct meeting point, yet they left without us. After standing at the designated location, we waited anxiously for 15 minutes, then began frantically searching around the outside of the Louvre, hoping we'd somehow find our guide.

Spoiler: we never did.
Even worse, we had to purchase our own Louvre tickets on top of the $140 we had already paid this company.

Before they come on here to "correct" this review with their rehearsed response claiming we were late: WE WERE NOT, I promise you. We were there when and where we were supposed to be. They are misrepresenting the situation to justify keeping our money.

We called three different phone numbers over nine times trying to reach someone anyone from Walks. We got zero support, zero direction, and absolutely no follow-up from our tour guide, which is honestly shocking for a tour that costs this much. If we were truly "missing," wouldn't a professional guide at least try to reach us?

Eventually, we found another Walks guide inside the Louvre (not ours), who told us that the company was a mess today, a manager had called out, etc. That may explain their chaos, but it doesn't excuse our experience. It's not our fault their internal operations fell apart. We paid for a tour, showed up on time, and were abandoned.

We spent an hour on the phone with customer service trying to get a refund. One of the managers even admitted they'd review the case and get back to us. Well, they did twice- both with a flat-out refusals to refund us.

To anyone reading this:
There are plenty of excellent tour companies operating at the Louvre. Do not risk your money or time with Walks. Their disorganization, lack of accountability, and refusal to make things right speak volumes.

Steer clear. You deserve better.

Brutal. Travelled to the Tower of London for the opening ceremonies, early access to the crown jewels, and a full 3 hr tour with a blue badge tour guide. The company confirmed and ticket told us to show up at 09:15, which turned out to be 30 mins after the ceremony was already over, thus no early access to the jewels either, and our tour guide just decided to skip the torture chamber all together without any facts or even pointing out its location. But the kicker, the tour was over an hour short of the minimum time! The refund policy shows they are in the wrong but still want to blame the customer and denied my request. The facts we did get were basic and seemed from an 8th grade history text, not a 22 year tour guide "expert". Save your money and do the tour yourself with the provided smartphone and headset.

Aurelio is fantastic, so knowledgeable and friendly. The Catacombs were amazing. Ten out of ten !

Flavia is amazing. We signed up for the Pompeii tour. It was a long 13-14 hours tour but she was able to keep things organized and smooth. Lots of recommendations and clear instructions. The driver was awesome as well. He drove defensively and I felt safe even the road to Sorrento was narrow and curvy. When we return to Rome we will for sure to sign up for their other tours.

I booked a Tour for a trip to Rome in October. I then had to cancel the tour. Walks accepted my cancelled tour and said it would refund my payment of over $1800.
The refund has never been received. I have been emailing Walks since June 27th and on the phone with customer service for the past 4 days. Every person I speak with has a reason/excuse why I have not received my refund. It seems Walks makes it next to impossible to receive a refund. Buyer Beware of booking a tour with this company.

Isolde was wonderful! Thank you so much!

One of the WORST customer service experiences EVER. We looked forward to our tour of The Vatican for months. Showed up early to the designated meet up spot, early. We waited and waited for some sort of greeting or sign from our “guide”…Nothing. Then out of the blue, a group of folks (who weren’t part of those waiting) magically had been greeted and stickered to start the tour. The guide said they ran out of tickets and we were out of luck. Wait…what? They had no remorse, no alternative and were little to no assistance. There was much more that occurred next..but not worth the share. Suffice it to say.. some folks got really really irate. We were left to figure out what to do, on our own..which is tough given that The Vatican ticket line was a five hour wait.
STAY AWAY from this tour group.

We did two separate tours in Rome italy. One was the colosseum and the other the Vatican. We had a different tour guide for each. I will say we were very impressed with both. The knowledge and experience of both guides was amazing. Both were personable, prompt, warm and engaging.
My wife and I cannot say enough about our experience w takewalks.com and will definitely use their services in the future.

Venice in a Day was like a dream come true. My best friend and I had to keep checking that it was actually real! A lovely experience made better by our friendly and very knowledgeable guide, Alessandro. I would recommend the tour very highly.

Worst company to ever deal with.
I have worked for over 10 years in hospitality industry and never ever have to face an agent which lie to a customer like this Take Walks.
I booked a tour for Florence to Tuscany Day Trip and the tour cancel my trip on the day because I brought my baby without informed them. There were two guides promised me someone will call for a scheduling or probably refund as I prefer it on the day. Waited forever till now no one call me. Very bad management. Send email for a complaint and only respond is to fill up a feedback form what a joke. I really wish this company will go bankrupt.
Until today they haven’t refund my money and no one give me a call for an apology.
I surely will put as much as bad reviews to this company to make them loose more than I lost my money. DO NOT BOOK ANY TOUR TO THIS COMPANY. You will REGRET it!!!

Our guide Gord was great. He really made our Niagara Falls experience a lot of fun. He was a wealth of information and really.made the tour fun. I would highly recommend taking the tour.

Part of the tour had to be canceled due to a technical issue. This is unfortunate, but can happen. What must not happen is that the tour is not reimbursed pro rata. No response whatsoever to the promised refund other than a text message with a brief apology. We would not book again.

Did the Dublin in a Day: Book of Kells, Guinness Brewery, Distillery & Castle with my girlfriend. It was fabulous. The guide, Brian M, was fantastic. The level of knowledge he had about everything Ireland was superior. He made the tour so beyond great. My girlfriend and I was super pleased and so were the gents we ended up touring with. The six highlights of the tour were all one could want to see of Ireland. It was thought through and well planned. Missed all the queues, lines and crowds. Just absolutely fantastic.

Booked an English speaking tour in Venice. Over $400 Australian. Arrived for tour only to be put with a guide who could barely speak English. Kept repeating the same three words like “this is area of parliament” then she would stop and go “um, ah, this is seat of parliament, anyhow we go” then walked off.

No explanation of what we were looking at. We stayed for a few minutes and left. Returned our radios and told the tour operator on site that we wanted a refund.

Contacted Viator and the tour operator who have refused a refund. Will not use either company again.

Alessandro was perfection! What an amazing tour of the alone after hours tour of St. Marks Basilica. First, seeing this at night with limited amount of people (I think there were 4 other groups) was truly exceptional. Second, seeing it at night was truly magical. I don’t want to ruin any of the surprises but it will leave you in awe. Third, Alessandro! He was exceptional and everyone in his group could tell he is truly passionate about Venice. He is a wealth of knowledge and makes the tour exciting and magical. Highly recommend this tour and Walks Tours!

Our tour guide, Maria c. 10, guided us on a tour of the islands, and a wine tasting, and glass blowing experience all by water ferry. She was kind and sweet and knowledgeable and it was last minute because the person supposed to take us on the tour did not show up.
We had a good time and a few good laughs and enjoy the tour very much.
The tour was right on schedule.