Taking Care Reviews 

Too early to judge

No experience yet. No advisor apparently until I get things ready myself and then the advisor help is only by telephone or such. Ask again later when I've had time to try the way that is expected. Surprising for Age UK, but that seems to be the case.

Whilst the service itself was very helpful to our parents while they were alive. When you want to stop the service because they have died there is a lack of caring customer service. Whilst you are dealing with a lot of sad admin dealing with your company you are faced with a bot who informs you that you will be charged for not returning the base station asap. Whilst other companies provide a box mailed to you with a postage label attached to make things easier for you. You have to go through evri who ask you why you are returning the item and explain it’s because the person has died and no longer needs it. Not very empathetic for a company supposedly offering care support for vulnerable adults.

Good, reliable service.

So lovely to be able to talk to someone for help & all about the service, it’s for my dad so hoping he won’t have to use it but peace of mind for me if I go out & he needs me he can just press button to get help

It was a quick response although I didnot know I had triggered it

Helen helped me all the way through, helpful and understanding, great service

So far so good. Easy to order and quick delivery. Not been activated yet but seems to be easy for my mother to use

The leaflet setting out the choices peaks interest but a bit more data would help initial choice
The size and weight of the Watch device was not apparent until it arrived.
The advantage of the "Taking Care Anywhere" device became apparent only when it arrived with a "Welcome to your Personal Alarm Service" booklet.

After looking what was available, we decided to go with Age Uk’s Taking Care. It was simple and easy to learn about the system and to place an order.

We have been trying to contact customer services for 3 days, and have had to plough through two virtual assistants to eventually speak to a person. Unfortunately we had a bad connection, so the operator said that they would phone us back- we're still waiting. I have also sent 3 emails, and have only had automated responses. Disappointed.

Helpful staff, any worries soon put to
Rest and successful installation followed.

Having seen the advert in the TV times,I phoned on behalf of my wife who is registered blind. From the very first enquiry, very polite and professional,explained everything the pendant system will do,arrived the next day with full easy instructions to set up and test,when they promptly answered I was instructed through the rest of the set up, well designed and a technically well planned,gives confidence, well done,and very affordable.

Easy concise introduction

Really dissatisfied with the start of the process of using the fall system. Arrived ok - called customer service the day it arrived to be told all was good with the set up and I could log into the app with my email and ANY password- never worked so emailed - no reply - called spoke to Henry who advised me nothing was active and I need a temp password from them - Henry sorted it but still didn’t tell me we had to activate the watch - during talking I had to hand up as my brother had a bad fall NO ALARM ACTIVATED -because lack of staff advise to activate - I drove to assist him and still have not received a call from a manager as requested- lost faith already in this company

What a superb Company! So extremely helpful in answering my many questions before purchashing.
Comparing with other companies I researched you are surely one of the very best.
Set up of the apparatus was easy following the booklet instructions and that of the 'live' help at the time.
A BIG THANK YOU

Initial contact good and installation easy. Sadly we waited in all day for a promised delivery which never turned up as the unit was not sent for dispatch and Taking Care did not have the courtesy to let us know. I spent half an hour on the phone waiting for customer care for an answer. We still have not got the paperwork to add contacts promised 10 days ago and no reply has been sent to my email enquiry. Very dissappointed.

The advice, consideration and patience were exceptional. I felt reassured and appreciated.
Also prompt delivery