Call handler ignored fall alarm activation as no response from person who had fallen!! Loved one lay lying on floor today for 3 hours till carer arrived. Now in hospital. I thought in this scenario... Toon meer
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Lees wat reviewers zeggen
Able to switch as needed from an electronic assistant to a customer service person. Very helpful. Rebecca spoke clearly, repeating as necessary (I have poor hearing). All queries resolved. My personal... Toon meer
Bedrijf heeft geantwoord
Had researched a lot of suppliers before deciding to go with Taking Care. Had a nice surprise on day of ordering to find an offer saving £50 on normal £70 charge - result! Was easy to complete infor... Toon meer
Bedrijf heeft geantwoord
I was looking for a fall watch for my mum and spoke with Kiera Gilbert. She was amazing—so patient, kind and helpful. She took the time to explain everything clearly and answer all my questions, which... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Geschreven door het bedrijf
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Contactgegevens
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Verenigd Koninkrijk
- 0800 085 7371
- enquiries@taking.care
- taking.care
Free delivery
4,5
Uitstekend
4K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All easy to understand
Very easy to follow all the discussion with the initial explanations of the service. All good explanations of setting up the system.
24 augustus 2026
Antwoord van Taking Care
Great to hear! Thanks for your review and 5 star rating.
Many thanks,
John
The first delivery never arrived
The first delivery never arrived. Setting up proved very trying. Phone calls not answered for at least 15 minutes. In the end your unit could not pick up a strong enough signal for gps. Advised the only alternative you could offer was an analogue kit which won’t work on a digital phone. Not a happy experience.
3 september 2026
Antwoord van Taking Care
William,
We understand your frustration regarding the delivery, setup difficulties and signal issues, and regret to hear that the analogue solution was unsuitable.
-Charlie
Quick and efficient response from the…
Quick and efficient response from the team. This is why I need the service that Taking Care provided
25 augustus 2026
Antwoord van Taking Care
Great to hear! Thanks for your review and 5 star rating.
Many thanks,
John
Good but took ages to get to speak…
Good but took ages to get to speak customer services could you please tell evri who deliverd watch without prier notification and just left by my front door on view to every one
24 augustus 2026
Antwoord van Taking Care
Thanks for the review and we hope you are pleased with your personal alarm.
Kind regards,
John
Brilliant coverage
We set up the "taking care" alarm today for my mother, and tested it throughout her house and large garden and it worked everywhere, and then at the end had a reassuring call with one of the support staff. It couldn't have been easier to set up. I feel a lot safer now everything is set up.
25 augustus 2026
Antwoord van Taking Care
Hi Julie, thanks for leave a review and we're pleased that you feel safer.
Kind regards,
John
Antwoord van Taking Care
Thanks for the 5 stars and positive customer service comments.
Many thanks,
John
Absolutely faultless from start to…
Absolutely faultless from start to installation. Excellent.
25 augustus 2026
Antwoord van Taking Care
Thanks for the review and great to read you had such a positive experience.
Kind regards,
John
The after service is appolling
The after service is appolling, giving the assurance that there would be help to set-up the watch after 2 phone calls and 7 days I have not received any assistance to set it up . I will be returning the watch at the end of the week if it isn't resolved.
24 augustus 2026
Antwoord van Taking Care
Hi, thank you for taking the time to leave a review. We’re sorry to hear about the difficulties you’ve experienced getting your watch set up.
Please be assured that we take your feedback seriously and aim to provide you with the excellent service and support you should expect from us from this point onwards.
Although there was some difficulty in…
Although there was some difficulty in setting up my alarm due to a problem with the SIM card, everyone was helpful and it was soon sorted
24 augustus 2026
Antwoord van Taking Care
Hi, thanks for taking the time to leave a review and we're pleased to hear the issue with the SIM card was resolved.
Kind regards,
John
Very helpful and answered all my…
Very helpful and answered all my questions and advised me which product to buy.
25 augustus 2026
Antwoord van Taking Care
Thanks for leaving a review and choosing Taking Care. Please let us know if we can be any further help in the future.
Kind regards,
John
Feeling confident now
The hand-holding through the set-up operation was excellent, both human and digital. It all went very smoothly, marred only by a poor signal – a BT issue. I am now kitted out and feeling a lot more confident about my circumstances. Thank you.
20 augustus 2026
Antwoord van Taking Care
Hi, thanks for taking the time to leave a review and we're pleased to hear you resolved the issue with BT.
Kind regards,
John
all has been strait forward but not…
all has been strait forward but not quite finished yet
24 augustus 2026
Antwoord van Taking Care
Hi, thanks for leaving a review and we hope you continue to be impressed with the service.
Many thanks,
John
Great people to deal with so far
Great people to deal with so far. Easy to set up the pendant alarm with very clear instructions. Gives me peace of mind when I need to be out.
24 augustus 2026
Antwoord van Taking Care
Hi Jane,
Thank you for sharing your positive experience with our service and setup procedures. We're glad to be able to provide peace of mind.
-Charlie
Great to speak to a real person for…
Great to speak to a real person for advice before purchasing on behalf of elderly relative. Good service all round.
20 augustus 2026
Antwoord van Taking Care
Hi Julie,
Thank you for sharing your experience - we pride ourselves on our friendly and helpful staff.
-Charlie
Antwoord van Taking Care
We're glad to hear the positive words about our setup process and service. Thank you for sharing your experience.
-Charlie
Antwoord van Taking Care
Thank you for sharing your positive experience - we look forward to continued service with you.
-Charlie
I received good service
I received good service. The people I spoke to on the
telephone were very polite and helpful.
My Personal Alarm arrived on time with a good and
constructive handbook.
19 augustus 2026
Antwoord van Taking Care
Hi Marion,
We're glad to hear about your positive experience with our staff. Thank you for the feedback.
-Charlie
Antwoord van Taking Care
Hi David,
We're glad to hear of your positive experience with us! Thank you for sharing your feedback.
-Charlie
It was actually my gardner/friend who…
It was actually my gardner/friend who organised it all. Set it all up for me. I am useless with mod tech.
Because of a couple of nasty falls, needed help.
Service was jolly good. Very helpful.
Delivery extremely prompt.
18 augustus 2026
Antwoord van Taking Care
Thank you for taking the time to share your positive experience! We're glad to be able to provide peace of mind.
-Charlie
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