Call handler ignored fall alarm activation as no response from person who had fallen!! Loved one lay lying on floor today for 3 hours till carer arrived. Now in hospital. I thought in this scenario... Toon meer
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Lees wat reviewers zeggen
Able to switch as needed from an electronic assistant to a customer service person. Very helpful. Rebecca spoke clearly, repeating as necessary (I have poor hearing). All queries resolved. My personal... Toon meer
Bedrijf heeft geantwoord
Had researched a lot of suppliers before deciding to go with Taking Care. Had a nice surprise on day of ordering to find an offer saving £50 on normal £70 charge - result! Was easy to complete infor... Toon meer
Bedrijf heeft geantwoord
I was looking for a fall watch for my mum and spoke with Kiera Gilbert. She was amazing—so patient, kind and helpful. She took the time to explain everything clearly and answer all my questions, which... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Geschreven door het bedrijf
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Contactgegevens
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Verenigd Koninkrijk
- 0800 085 7371
- enquiries@taking.care
- taking.care
Free delivery
4,5
Uitstekend
4K reviews
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Antwoord van Taking Care
Hi, thanks for leaving a 5 star review and we hope your personal alarm brings you peace of mind.
Kind regards,
John
My alarm has become far less sensitive…
My alarm has become far less sensitive over time. I had 3 falls last week and the alarm wasn't activated at all.
I've emailed Taking Care several times. To date I've received absolutely no response.
8 september 2026
Review zonder uitnodiging
Antwoord van Taking Care
Thank you for your review. We’re very sorry to hear that you have experienced three falls where your alarm did not automatically activate, and we completely understand why this has caused you concern about the fall detection.
We’re also sorry that you have emailed us and have not received the response you expected.
We would really like the opportunity to speak with you to understand more about the falls you have experienced, as the type of fall and how the alarm is being worn can affect whether an automatic alert is triggered. Fall detection is designed to recognise specific patterns of movement and impact, which means some falls may not meet the criteria needed to generate an automatic call.
We can also arrange for our Technical Team to provide further support and would recommend carrying out a normal alarm test from the locations where your falls occurred to help rule out any connectivity concerns. We would never recommend trying to recreate a fall to test the automatic detection.
We would appreciate the opportunity to discuss this with you directly and make sure you receive the support you need. Please contact us, or respond to our request for further details, so that we can look into this with you.
-Charlie
Not needed to use this service yet but…
Not needed to use this service yet but it seems to be a good service up to now.
8 september 2026
Antwoord van Taking Care
Hi Alan, thanks for the review. We hope you won't need to use the service in an emergency, but rest assured we'll respond promptly if you do.
Many thanks,
John
I called Customer Service multiple…
I called Customer Service multiple times and have still not received a call back 3 weeks later. I can’t use the app and have no idea if my Mum’s information has been updated in your system. The worst customer service I have ever experienced which is shocking when it’s such a sensitive subject
14 augustus 2026
Antwoord van Taking Care
Thank you for taking the time to leave a review. We're sorry to hear that you had difficulty getting through to our Customer Services team and that it took several attempts to contact us.
We're pleased that we were able to resolve the issue and that the app is now working correctly, with your information and contacts updated. We appreciate your feedback, as it helps us identify where we need to improve our service and communication.
Thank you again for bringing this to our attention.
everything went like clockwork
everything went like clockwork, the service and staff very helpful.Had to get my son-in-law to set it up but all in all very good
25 augustus 2026
Antwoord van Taking Care
H Christine, we were pleased to ready the process was smooth and thanks for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
Functions well
Bit more tricky to set up the app
Watch good quality
Alarm functions well
26 augustus 2026
Antwoord van Taking Care
Hi Viv, thanks for the feedback on the app and good to hear you are pleased with the watch,
Many thanks,
John
no response when contacting company to get refund
Very disappointing customer service. Two accounts were set up for an elderly patient, resulting in two payments being taken. Despite contacting the company, we have been told for three weeks that they are “looking into it”, with no reimbursement.
The patient then lost their watch and ordered a replacement 10 days ago. Payments are still being taken, yet there has been no contact or update.
The lack of communication and failure to resolve these issues has left a vulnerable elderly patient feeling extremely anxious and let down. This needs to be resolved urgently.
14 augustus 2026
Review zonder uitnodiging
Antwoord van Taking Care
Thank you for taking the time to leave a review. I am very sorry to hear about your experience and the frustration caused by the delays, lack of communication, and the issues you have encountered with the account and refund process.
We understand how concerning this situation must be, particularly given the impact it has had on a vulnerable customer. This is not the level of service we aim to provide, and I sincerely apologise for the disappointment caused.
I have asked a member of our Customer Services team to contact you directly as a priority to review the issues raised and work towards a resolution.
Thank you for bringing this to our attention, and please accept our sincere apologies for your experience.
Great customer service
Great customer service. Easy to follow guide on setting up the go anywhere pendant and the base. All very compact and a great bit of kit. Charlotte was lovely and at the other end when we needed any help or was unsure of anything. Reading the booklet was a bit overwhelming for my father at first so it’s good to have a family member or friend help set it up, but not essential as customer services can help talk you through it. Now he knows what to do, he feels much safer knowing someone will be there should he need them in an emergency. When tested in different locations, it worked well and they were on the other end pretty quickly once connection was established. So far so good and highly recommend for peace of mind for everyone.
25 augustus 2026
Antwoord van Taking Care
Hi, we're pleased that you Dad feels safer and thank you for your recommendation.
Many thanks,
John
The only time my dad pressed the alarm, nobody came
The 1 time my dad pressed the alarm they phoned my number once and left a message on the answerphone. When I got home my dad was very upset that when he pressed the button noone came. On the 3 occasions my dad fell, the falls activation didn't work. When I sent back the kit the postal setup that seemed straight forward to use didn't work and the kit has been lost in the post and I'm facing large bills.
23 juni 2026
Antwoord van Taking Care
Thank you for taking the time to share your concerns regarding your father's experience with the service. I am truly sorry to hear that this has caused both you and your father worry and frustration.
Having listened to the call relating to the alarm activation, I can confirm that when your father activated his alarm, our Emergency Resolution Centre responded, the operator telephoned a nominated contact number and left a voicemail message. As part of the same interaction, the operator also offered to arrange an ambulance for your father. This offer was declined at the time following contact being established.
I appreciate that from your perspective it may have felt as though no assistance was provided when the alarm was pressed, and I understand how upsetting this would be. Our records show that the alarm signal was received and that the operator followed the procedures available based on the information provided during the call.
You also mentioned occasions where your father fell and the automatic fall detection did not activate. While fall detection technology can provide valuable additional support, it is important to note that it does not detect every type of fall. The feature is designed to recognise specific movement patterns associated with certain falls.
I would also like to reassure you regarding the charges you mentioned. Having reviewed the account, I can confirm that no payments were taken as your father was within his six-week trial period. As a result, there are no service charges outstanding in relation to that trial period.
I am sorry that your experience with the return process and the uncertainty around the equipment's whereabouts has added to your concerns.
Thank you again for bringing these matters to our attention.
Very helpful on the phone and easy to…
Very helpful on the phone and easy to set up and polite when spoken to testing the system
25 augustus 2026
Antwoord van Taking Care
Hi Tammy, thank you for taking the time to leave a review and for the 5 star score.
Kind regards,
John
Clumsy online form
Clumsy online form. Repeated questions and ALL information lost from smartphone online form if call comes in or if one is required to access an email proving a one time pass code. Very frustrating.
6 september 2026
Review zonder uitnodiging
Antwoord van Taking Care
Hi Andrew, thanks for the feedback. We'll take this onboard as we look to develop our online customer support.
Kind regards,
John
The confidence in just knowing that any…
The confidence in just knowing that any subsequent fall will be telegraphed through with necessary location details. Time is important, and this is emphasised.
24 augustus 2026
Antwoord van Taking Care
Hi Ken, thanks for leaving a review and for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
thanks
Everything was straight forward. When problems occurred sorting them went smoothly.
25 augustus 2026
Antwoord van Taking Care
Hi June, we are glad we managed to resolve any problems you had and thank you for leaving a review.
Many thanks,
John
I thought the person I spoke to…
I thought the person I spoke to initially was very helpful and caring. Since then I have spoken to another and they were also.
24 augustus 2026
Antwoord van Taking Care
Hi, thanks for leaving a review and for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
Very clear instructions given in a…
Very clear instructions given in a business and friendly manner
24 augustus 2026
Antwoord van Taking Care
Thanks for the review and 5 star score.
Many thanks,
John
I am very impressed with the quick…
I am very impressed with the quick service. I received my equipment very quickly, the setting up booklet was easy to follow and when I contacted Taking Care to complete my installation and check everything was working the gentleman I spoke to was very knowledgeable helpful and explained things clearly
26 augustus 2026
Antwoord van Taking Care
Hi Lisa, we enjoyed reading your positive comments. Thank you for choosing Taking Care.
Kind regards,
John
Excellent alarm
Excellent alarm, very easy set up for installation and test alarm, very pleased with product , works off mains and battery back up so no concerns over network failure, comments response from Jean and partner Terry
24 augustus 2026
Antwoord van Taking Care
Hi, thanks for leaving a review and for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
We are only a week in for Mum and…
We are only a week in for Mum and Patrick having the watches … early days on how it will work with them , as Mum has dementia! but the process was very easy to set up and so far the CS have been great , very friendly and helpful every time I have called
24 augustus 2026
Antwoord van Taking Care
Hi Alison, thank you for choosing Taking Care to provide your Mum's personal alarm service.
Kind regards,
John
Very easy setup. After receiving the pack I set up and…
After receiving the pack I set up and connected all the components. I then rang the company to make sure all was working OK. I was asked to press my emergency button. Then spoke to a very nice lady and she told me everything was working as it should.
.
my emergency
22 augustus 2026
Antwoord van Taking Care
Hi James, thanks for leaving a review and for trusting Taking Care to provide your personal alarm service.
Many thanks,
John
A very helpful lady.
A very helpful, pleasant lady Alison Simmonds gave me excellent advice.
4 september 2026
Review zonder uitnodiging
Antwoord van Taking Care
Thanks for letting us know about the excellent service from Alison. She will be delighted to read your review.
Many thanks,
John
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