Taking Care Reviews 

every body was very helpful courteous and patient. even your virtual assistants. i am as thick as two short planks but did manage in the end to get the wiring right. many thanks and hoping that we never have call to use your service for real.

The wifi is not very good at my bungalow so difficult to say much

Phoned Taking Care for information about the alarm and spoke to Sarah who explained everything very clearly. She was very helpful and lovely to speak with. The alarm arrived within a few days, as promised and was easy to set up. The service was excellent.

Call handler ignored fall alarm activation as no response from person who had fallen!! Loved one lay lying on floor today for 3 hours till carer arrived. Now in hospital. I thought in this scenario call handler contacted emergency contact numbers. This is not the first time this has happened. On another occasion I was told if alarm fell on carpet or against body alarm may not activate. Not good enough. I await a report on why alarm activation was not followed through please.

Very quick response to our initial enquiry. Ordering was easy and the pendant arrived as promised. Helpful set-up instructions and calm telephone help during the test alarm. Everyone I dealt with calm, understanding, helpful and knowledgeable.

Service was easy to set up, the people at the other end of the service are very helpful.

Delivery prompt, setting the unit up was easy, and communication from the company was excellent

The helpline is poor and can't answer basic queries such as cost of contacting the tracker via my phone as it's an international call or the battery charging. I was 'recommended' to leave on charge overnight so fully charged for the day and specifically told that it would not damage the battery. Given this product is for someone with dementia this seemed like a really good option as he won't remember to charge it so carers can do it last thing at night. I can also see online these instructions on an AI response attributed to your org. However helpline now saying that charging for more than 90 mins can damage the battery. Given the battery doesn't last for a fraction of the advertised charge time - between 12 and 24 hours in our experience and certainly not 3 days - this is now a real problem. It's so frustrating that organisations selling to vulnerable people don't know their products.

Very easy to set up and best for battery life. We had one false alarm in the first couple of days but the cal handler was really good and rang back to check after it was cancelled.

Very prompt response to order. The set up process was very straightforward and our test calls from different locations all worked perfectly. We are looking forward to the peace of mind our father having his alarm will bring. Thank you.

I have been connected for just 3 days and thankfully have had no reason to test how efficient the system works so unable to truthfully answer.

It is to expensive so I am sending it back waiting. For a return label to come
Flat 27 cambridge court ,cambridge road Southport PR9 9PU

The support about purchase was superb. I paid extra for a Saturday delivery, which I know was ordered by the sales staff. It was actually delivered on the Wednesday before when I was away and left on doorstep. By miracle neighbour retrieved. Clearly a minus score for the experience overall.

Easy to order expert advice given by phone, and online. Good instructions for use. Delivery by Evri was very slow I had to wait 5 days.

almost immediate response after pressing the alarm button. Had to use the alarm on the day after it had arrived so was extremely lucky. Responding agent was very calm and professional and called for an ambulance to attend my home after asking a few relevant questions and regularly kept me informed during the wait time for the ambulance to arrive. If I hadn't have had the alarm I would have been in quite serious trouble as I would not have been in a position to call for help myself. Probably the best purchase I have ever made and highly recommend for anyone who could be vulnerable.

Lack of a personal/human email feedback to direct debit issues and AI / recorded messages on the phone help line

I've only just joined this company, the advisor was excellent in advice, fast delivery and very simple to set up. The whole process very easy.

Great service by the knowledgeable sales team, who were able to answer all the questions we had.

My personal alarm watch was received promptly but as I was unable to set it up immediately, I am in the process of doing so.

Very simple to install
Quick delivery
Staff very helpful when ordering and setting up