Call handler ignored fall alarm activation as no response from person who had fallen!! Loved one lay lying on floor today for 3 hours till carer arrived. Now in hospital. I thought in this scenario... Toon meer
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Lees wat reviewers zeggen
Able to switch as needed from an electronic assistant to a customer service person. Very helpful. Rebecca spoke clearly, repeating as necessary (I have poor hearing). All queries resolved. My personal... Toon meer
Bedrijf heeft geantwoord
Had researched a lot of suppliers before deciding to go with Taking Care. Had a nice surprise on day of ordering to find an offer saving £50 on normal £70 charge - result! Was easy to complete infor... Toon meer
Bedrijf heeft geantwoord
I was looking for a fall watch for my mum and spoke with Kiera Gilbert. She was amazing—so patient, kind and helpful. She took the time to explain everything clearly and answer all my questions, which... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Taking Care has been providing personal alarm services for more than 30 years. We've supported over ¼ million people and their families with personal alarms and are a Trading Standards Approved personal alarm company.
Providing peace of mind and security
Geschreven door het bedrijf
- We're proud of the service we provide
- We love it when our customers recommend us because that means they are happy with our service. That's why we offer a recommend a friend scheme that benefits you and the person you refer. It's our way of saying thank you.
- TSA certified member organisation
- We are members of the Telecare Services Association and our services undergo an annual stringent TSA audit. We handle over 1 million calls a year and helped over ¼ million people and their families, supporting customers and their families across the UK. We have been helping people live independently for over 30 years. Our emergency resolution team are chosen for their caring nature and are proud of the service they provide to our customers and families.
Free delivery
With a no quibble, 30 day money back guarantee
There are no delivery charges, complicated requirements or hidden costs with our personal alarm services.
Contactgegevens
Linhay House, Linhay Business Park, TQ13 7UP, Ashburton, Verenigd Koninkrijk
- 0800 085 7371
- enquiries@taking.care
- taking.care
Free delivery
4,5
Uitstekend
4K reviews
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Charming people, but for me ineffectual.
After 7 days I still didn’t have an alarm, so I cancelled and had excellent service from Kent Telecare.
12 augustus 2026
Antwoord van Taking Care
We're very sorry to hear that you cancelled our service. We apologise for the unusual delay in our delivery. Thank you for taking the time to share your experience. -Charlie
Prompt contact and equipment supply
Prompt contact and equipment supply
Courteous personal help with installation (in preference to AI)
High standard equipment
6 augustus 2026
Antwoord van Taking Care
Hi Tony,
Thank you for your wonderful review! We're so pleased to hear about the prompt contact, high standard equipment, and courteous personal help you received with the installation.
-Charlie
Antwoord van Taking Care
Hi Paula,
We're delighted to hear that you had a great experience with our service and product, and that your delivery was so quick. Thank you for your wonderful feedback!
-Charlie
Sarah was very helpful and explained it…
Sarah was very helpful and explained it to me thank you zsarah
12 augustus 2026
Antwoord van Taking Care
Hi Maureen,
Thank you for your feedback, we'll pass the kind words on to Sarah!
-Charlie
Very helpful and informative on the…
Very helpful and informative on the options available.
Setting up the equipment was not complicated.
5 augustus 2026
Antwoord van Taking Care
Hi Peter,
We're happy to hear our team was helpful and that setting up the equipment was not complicated for you. We appreciate your feedback!
-Charlie
The ordering process was…
The ordering process was straightforward and simple, a phone call to their call centre was helpful and all questions were answered satisfactorily the only negative I can find is the device worn around the neck has a button on each side at top that has to be pressed between the finger and thumb to activate and my mother who is very frail had great difficulty activating it during the test so I do worry that if she needs it she won’t be able to activate it.
7 augustus 2026
Antwoord van Taking Care
Hi Kelly,
We appreciate you taking the time to share your feedback regarding the ordering process and the device's activation. We're glad our call center was helpful. We understand your concern about your mother's ability to activate the device due to its design, and we recognize how important it is for it to be easily usable.
-Charlie
Jo who i spoke to at taking care was…
Jo who i spoke to at taking care was amazing, she guided me through the process and kept in contact until we had a discharge date for my mum. Thank you for all the information
11 augustus 2026
Antwoord van Taking Care
Hi Michaela,
We are so pleased to hear about your positive experience and that you received such excellent support. It's wonderful to know that our team provided clear guidance and consistent communication during a significant time - we'll pass the feedback on to Jo!
-Charlie
Very helpful and dealt with situation…
Very helpful and dealt with situation quickly.Thankyou.
6 augustus 2026
Antwoord van Taking Care
Hi Anna,
Thank you for your kind feedback!
-Charlie
I wish on ordering my personal alarm
I wish on ordering my personal alarm, you had asked did l receive a mobile signal, my answer was no. So on receiving my first alarm l was excited until no work no signal.
Everyone assumes a mobile signal is received by everyone in the UK.
I will thank you for snding the correct alarm next day.
But the pendant o a bit of string/cord not suitable to wear in a shower.
The alarm returned had a chain on the pendant.
6 augustus 2026
Antwoord van Taking Care
Hi Jean, thanks for leaving a review and taking the time to share your experience. We also appreciate your comments about the pendant cord and will make sure this feedback is shared with the relevant team.
Kind regards,
John
Antwoord van Taking Care
Hi Lorenz,
We're glad you find peace of mind in our service!
-Charlie
ordered item a week ago not received
ordered item a week ago, not dispatched, not received.
9 augustus 2026
Antwoord van Taking Care
We apologise for the unexpected delay in delivery. We're glad to hear your alarm has since arrived safely. We have extended our 30-day money back guarantee to account for the delivery delay. We hope you continue to enjoy our service. -Charlie
Alison in Sales
I found the sales staff, Alison Simmons very friendly and informative.
3 augustus 2026
Antwoord van Taking Care
Hi Doreen,
Thank you for sharing your feedback - we'll pass it on to Alison!
-Charlie
Antwoord van Taking Care
We appreciate your positive feedback and understand the need for your return due to travel. Thank you for sharing. -Charlie
Very helpful on the phone
Very helpful on the phone, asking about my mothers medication which the other company she was with never asked. It just seemed to me that you really cared about her.
4 augustus 2026
Antwoord van Taking Care
Hi Betty,
We are so pleased to hear that our team provided such a caring and helpful experience for your mother. Thank you for sharing your positive feedback!
-Charlie
Signal strength
Whilst the on-line support and set up has been very good. Currently the location aspect of the alarm does not appear to be very accurate. I’m expecting a call from the technical team to see what can be done given the remoteness of our location and poor mobile signal.
7 augustus 2026
Antwoord van Taking Care
Hi James,
We're glad to hear that the issue with the location awareness of the alarm has been resolved following your conversation with our technical team. If you have any further questions or concerns, please get in touch.
-Charlie
Antwoord van Taking Care
Hi Joan,
Thank you for sharing your positive experience with our team!
-Charlie
The watch is simple to set up
The watch is simple to set up, and looks like a regular watch which is good, however it's way to sensitive and barely a day goes by without a false activation for a fall that has not occured. There is no way of adjusting this, or to disable this element. So unfortunately my father now choses not to wear it. We are going to look how we can return it.
Follow up to your reply.
We have contacted customer services who are saying that this feature is unable to be adjusted or turned off.
2 augustus 2026
Antwoord van Taking Care
Hi Ken,
The sensitivity of the fall detection on the Personal Alarm Watch can be reduced by getting in touch with our Customer Services department. They are available 9-5pm Monday-Friday.
-Charlie
We do not know if it works
We do not know if it works. Please send someone out to set it up
6 augustus 2026
Antwoord van Taking Care
We're sorry to hear you've chosen to cancel. If you're experiencing any technical difficulties, our team provides free telephone technical support and can often resolve issues without the need for a visit. Should an engineer be required, we can also arrange a chargeable call-out. Please don't hesitate to contact us if you'd like us to try and help.
-Charlie
Not been needed yet. But
Easy to order, supplied quickly, straightforward setup, thankfully not been used in anger, but reassuring for everyone
17 juli 2026
Antwoord van Taking Care
Hi Kevin,
We're grateful for your feedback, and glad we can provide peace of mind. -Charlie
Everything fine
5 augustus 2026
Antwoord van Taking Care
Thank you for sharing your kind feedback! -Charlie
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