Really, really impressed with the fantastic customer service. Rang up last week desperately seeking support for a tap I bought some years ago. Lady on the phone couldn't be more helpful & they managed... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Steve from the customer care telephone service desk was so knowledgeable, professional and polite. Steve has given me back confidence in after sales/customer care ! It was like going back in time... Toon meer
Bedrijf heeft geantwoord
Should not need to be purchasing £34 cartridges - my shower unit has been in 3x longer without hassle. Tap was expensive to start with and have now had two cartridges - 1 for hot and one for cold/fi... Toon meer
Bedrijf heeft geantwoord
I needed replacement parts for an Atlas aquifier Abode tap. I telephoned Tap Spares and spoke to a very knowledgeable lady who talked me through what was required ,also established the age of the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Kookwinkel
- ook in
- Bouwwinkel
- Doe-het-zelfzaak
- Huishoudelijke apparaatonderdelen leverancier
- Keukenvernieuwer
Geschreven door het bedrijf
Tap‑Spares.com is a UK-based specialist supplier of replacement parts, spare components and aftercare support for kitchen taps and boiling water tap systems. We help homeowners, installers, retailers and trade professionals maintain, repair and extend the life of their products with genuine replacement parts and expert technical guidance. We supply a wide range of genuine spare parts, including cartridges, hoses, valves, handles, aerators, spray heads, filters and boiling water tap components. Whether you're carrying out routine maintenance, resolving a fault or replacing a worn part, our aim is to make finding the right solution as simple as possible. As the original supplier of many of the products we support, we provide genuine replacement parts manufactured to the same specification as those fitted in the original tap. Combined with expert product knowledge and responsive customer service, we help customers identify the right part quickly and keep their products performing as intended. At Tap‑Spares.com, we believe repairing products where possible is often a practical and cost-effective alternative to full replacement. Customer feedback plays an important role in helping us continually improve our service, product information and technical support, ensuring we can provide the assistance customers need to keep their kitchen products performing at their best.
Our promise to you
Geschreven door het bedrijf
- Helping you find the right part
- Fast delivery, genuine parts and friendly support to help you get your kitchen tap back up and running.
Genuine Spare Parts Guaranteed
Parts you can trust
We supply genuine replacement parts designed to fit compatible products correctly. If you're unsure which part you need, our friendly and experienced team is here to help you find the right solution. Use our parts finder at www.tap-spares.com and if you cant find your part just email us a photo of your tap and or the part needed using our simple contact form.
Contactgegevens
Unit L, Zenith Business Park, S75 1HT, Barnsley, Verenigd Koninkrijk
- 01226 283434
- cxteam@abodedesigns.co.uk
- tap-spares.com
Don't Replace It. Repair It.
4,7
Uitstekend
186 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Avoid at all costs
Only given one star because I could not give give the non and leave a revue. Worst company I have ever had the misfortune to deal with.
27 juni 2021
Review zonder uitnodiging
My experience was exactly the same as…
My experience was exactly the same as the other reviews. They took my money & confirmed my order, when the items didn’t arrive I emailed to chase my order & got no response so I phoned in which took ages to get an answer, was told there was a delay & they would send out another tap which would take another week to arrive, after this week passed & still no delivery I emailed again & referenced the poor reviews I’d seen on trust pilot with the same issues.
I still got no response so I phoned in again & phone was put down on me when I said I was chasing my order.
I’ve now asked for a refund & still have no response. It’s been 3 weeks now.
Obviously I would not recommend you buy from this business.
19 september 2020
Review zonder uitnodiging
Avoid! Incredibly poor customer service.
This is the online presence for Abode. I placed my order for a part that their website said was in stock. I chased the order by email after 2 weeks with no reply. So I called a week later (on hold music for over 10 minutes) to be told that they would despatch another one as it must have been lost in the post. Waited another 2 weeks. No delivery. Called again (another 10 minutes of on-hold music) to be told they didn't have stock. I have now requested a full refund. Hence I would not advise using this company.
7 september 2020
Review zonder uitnodiging
This is a fake company
This is a fake company. I received a confirmation email in my junk but that was all I received. They took my money, didn't send my tap spare and didnt reply to my email questioning where my order was.
Don't use!
10 juni 2020
Review zonder uitnodiging
Antwoord van Tap-Spares
Hi Nicola,
We're very sorry that this was your experience of Tap-Spares.
Although this review dates back to 2020, we felt it was important to respond as it remains visible to customers today.
Since then, we have invested significantly in improving our systems, customer service processes and online experience. While we cannot change what happened, we hope future customers will judge us on the service standards we strive to deliver today.
Thank you for sharing your feedback.
Kind regards,
The Tap-Spares Team
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