Initially there was a packing mistake with me being sent the complete wrong item. Just a regular human mistake which is common across any business, so i was not overly annoyed. The reason i am still r... Toon meer
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First time ordering from this company. Ordered on the Monday, arrived on Wednesday all well packaged. Great sampler selection available. Couple of the ones must have been out of stock so company... Toon meer
Bedrijf heeft geantwoord
I had expected delivery next day by DHL. The order was sent by royal Mail who proved as suspected to be totally unreliable. Meaning delivery took 4 days and we need to collect from their offices!
Bedrijf heeft geantwoord
Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture. Boy, did... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Cigar Holder is a professionally managed cigar shop, manufacturer, and supplier of handmade leather goods such as cigar leather cases and holders. We pride ourselves on product quality and strong customer service.
Contactgegevens
Landmark House, 1 The Broadway, IG10 2FA, Loughton, Verenigd Koninkrijk
- 07932760924
- contact@tchcigars.com
- tchcigars.com
4,7
Uitstekend
376 reviews
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I could not fault the service
I could not fault the service, from communication to order, to delivery! OUTSTANDING! Thanks guys!
20 augustus 2021
Antwoord van The Cigar Holder Ltd.
Dear Aaron
Thank you very much for your order and lovely review!
Best Wishes
Raz
Great Service and Packaging
I have my usual suppliers but that takes 3 days on average for delivery. I was looking for a cigar shop near me last Friday at about 4 pm. I stumbled on Cigar Holder - spoke to someone and he assured me if I placed my order there and then the cigars would be delivered to my house that evening. I normally smoke Maduros from Drew Estate but they did not have them stocked. He recommended the Maduro by their Artisan supplier. Sure enough the cigars turned up about 2 hours later.... I was very impressed and it is good value for money. Overall great service.
19 augustus 2021
Review zonder uitnodiging
Antwoord van The Cigar Holder Ltd.
Dear Francis
Thank you very much for your order and lovely review!
Best Wishes
Raz
Amazing Service!
Amazing Service! Promptly delivered and well packaged! Would happily order again!
19 augustus 2021
Antwoord van The Cigar Holder Ltd.
Dear Jaden
Thank you very much for your order and lovely review!
Best Wishes
Raz
Excellent service!!!
I ordered a gift set for a last minute birthday present, delivered the very next day by hand. It was genuinely an excellent customer service experience and I would definitely use again and recommend.
18 augustus 2021
Antwoord van The Cigar Holder Ltd.
Dear Paul
Thank you very much for your order and lovely review!
Best Wishes
Raz
Antwoord van The Cigar Holder Ltd.
Dear Cosmin
Thank you for your business and lovely feedback!
Kind regards
Raz
great products and service
15 augustus 2021
Antwoord van The Cigar Holder Ltd.
Dear AB
Thank you for your business and lovely feedback!
Kind regards
Raz
Antwoord van The Cigar Holder Ltd.
Hello Andrei
Thank you for your feedback and repeated business!
Kind regards
Tom
Great cigars and equally great service.
5 augustus 2021
Antwoord van The Cigar Holder Ltd.
Dear Carl
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Best Wishes
Nico
Perfect service! Couldn't recommend more
Just received my first order, arrived within 2 hours of ordering and they even threw in the cigar holder for free! Very helpful on the phone and the guy that delivered the order was very friendly too, fantastic service! Fully recommend.
31 juli 2021
Review zonder uitnodiging
Antwoord van The Cigar Holder Ltd.
Hello
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Best Wishes
Nico
Pretty good price fast delivery 👍👍
31 juli 2021
Antwoord van The Cigar Holder Ltd.
Hello Marius
Many thanks for your great review!
Best Wishes
Raz
Amazing products and amazing service
29 juli 2021
Antwoord van The Cigar Holder Ltd.
Hello Rob
Many thanks for your great review!
Kind regards
Raz
Antwoord van The Cigar Holder Ltd.
Hello Roger
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Best Wishes
Nico
Great service is still out there
I live in a suburb of Chicago.
I ordered a cigar case .
I received it in just five days.
Also I was quite impressed with the packaging.
For anyone who doesn’t believe there is any customer service left in the world your company was a pleasant surprise
18 juli 2021
Antwoord van The Cigar Holder Ltd.
Dear Robert
We are so grateful for your 5-star review. Thanks for sharing your rating with us and the community.
Best Wishes
Nico
This is the best local business I have…
This is the best local business I have used for a long time. Quality products delivered to my door within the hour. Personal service from the owner who I look forward to doing more business with in the future.
18 juli 2021
Antwoord van The Cigar Holder Ltd.
Dear James
Thank you so much for this 5-star review.
We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Best Wishes
Nico
Another order delivered almost before I…
Another order delivered almost before I could read the confirmation email! Superb, personal service. Excellent quality cigars carefully packed in temporary humidified plastic and arrived in an elegant TCH presentation box.
First class every time!
15 juli 2021
Review zonder uitnodiging
Antwoord van The Cigar Holder Ltd.
Hi John
Thank you so much for taking the time to provide feedback. We are so delighted that you rate our service as 5 Star as we strive to provide just that for all our customers.
We look forward to seeing you again soon.
Best Wishes
Nico
Antwoord van The Cigar Holder Ltd.
Dear Matt
Thank you for the 5 star rating.
Best Wishes
Nico
Antwoord van The Cigar Holder Ltd.
Hello Brandon
We are incredibly grateful that you took the time out to leave us a 5-Star review.
Best Wishes
Nico
Great Gordo.
Given my recent concerns over shipping from the EU, I was hankering for a Nicaraguan gordo. Being the only UK retailer I'd found to fulfil my needs, I took a chance on a new venture.
Boy, did it pay off!
Storage, protection, postage and delivery were all handled in an expert manner - this retailer really knows what they're doing. Excellent service, decent price, and brilliant packaging assure me that I'm in safe hands for the next order.
Thank you.
11 juli 2021
Antwoord van The Cigar Holder Ltd.
Hello Col
Thank you so much for sharing your experience with us.
We hope to see you again soon.
Best Wishes
Nico
Great service
Great service, arrived in a couple of hours.
Well packaged and good value, communication was excellent and friendly.
4 juli 2021
Antwoord van The Cigar Holder Ltd.
Thank you so much for this review.
We really appreciate you being a customer.
We’re here for you anytime.
Best Wishes
Nico
Placed ordered last night was…
Placed ordered last night was guaranteed next day delivery by 12 noon and they delivered as the promised. Great stuff guys 🤟
3 juli 2021
Review zonder uitnodiging
Antwoord van The Cigar Holder Ltd.
Hello Josh
We are grateful that you took the time out to leave us a review.
Your feedback helps us to improve service for everyone.
Best Wishes
Nico
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