I literally just came out of the smoking jacket in Earl’s Court where I have an extremely long and positive relationship with the owner and his daughter who are both absolutely charming and who have s... Toon meer
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Lees wat reviewers zeggen
Best experience you could ever had, fast shipping and quick delivery. I buy from The Smoking Jacket many years , for wedding anniversary present for my hubby . Highly recommend
The Smoking Jacket has probably the best customer service I’ve ever dealt with. Sonal is a wonderfully helpful and welcoming manager and is so easy to chat with about orders. From visiting the shop in... Toon meer
This smoking jacket is a beautifully made, high quality item of clothing. Absolutely thrilled with this. Truly a special, and very lovely jacket, made even more stunning by the embroidered monogram... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Tobacconist selling fine Cigars, Snus, Dokha and Pipe Tobacco based in SW London.
Contactgegevens
205 Earls Court Road, SW5 9AN, London, Verenigd Koninkrijk
- 0207 373 8966
- sonal@thesmokingjacketshop.co.uk
- thesmokingjacketshop.co.uk
4,2
Goed
77 reviews
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Amazing shop - just one big problem
I literally just came out of the smoking jacket in Earl’s Court where I have an extremely long and positive relationship with the owner and his daughter who are both absolutely charming and who have stood by me through the years I was very unwell and now come out the other side. I would rather be contacted directly by Raj so as not to leave what will probably be the most negative review anyone has ever left here. Because I know that the owners of this company are happy, conversational and intelligent individuals who probably have no idea how rude the employee at the Earl’s Court shop is. I left my number and email address with the team for the Gloucester Road shop. I’d be glad to receive your call anytime. Let me be clear this is an issue with customer service. The shop itself is one of my favourite stores in London and I can’t recommend it enough. They just need to get rid of the store employee. I really can’t tell you how much this experience frustrated me. I seriously had to hold myself back
7 oktober 2026
Review zonder uitnodiging
Best experience you could ever had
Best experience you could ever had, fast shipping and quick delivery. I buy from The Smoking Jacket many years , for wedding anniversary present for my hubby . Highly recommend
27 september 2026
Great customer service
Great customer service. Something that seems to be missing alot at the moment. Absolutely delightful to deal with.
11 mei 2026
Speedy delivery
Great company to deal with, excellent service with a great selection of products and presentation is A+, will be using again.
19 april 2026
Great service
I purchased these cigars on Jan 21, 2026, and the experience was outstanding. The seller proactively sent detailed pictures before shipping, and the cigars arrived in flawless condition. Highly recommend!
21 januari 2026
After six years of service
After six years of service, Smoking jacket continues to be the best place to find Nee World Cigars in London. Wide selection, appropriately stored at a fair price.
17 januari 2026
World class service with an exquisite…
World class service with an exquisite range or cigars and lovey staff to help you out.
12 januari 2026
Great all round service and fast…
Great all round service and fast delivery. The cigars came in excellent condition and with a free Boveda.
9 december 2025
Great service from Sonal and fast…
Great service from Sonal and fast delivery! Cigars were in great condition and came with a Boveda. Will definitely use again.
10 december 2025
Review zonder uitnodiging
An absolutely awful shop
An absolutely awful shop. Terrible customer service, rude and unhelpful. They advertise boxes of cigars that are in actual fact just a single cigar for huge prices. Buyer beware!!
Do not engage with this supplier go elsewhere is my strongest advice and opinion. They do not put the customer first.
2 januari 2025
Review zonder uitnodiging
Antwoord van The Smoking Jacket
Victoria, all the cigars are described if they are a box or a single cigar.
Your review is based on a scam/fraud you are pulling to do fraudulent chargebacks on cigars you received, then 3 months later (after Christmas) saying you didn’t, to try and get money back.
After many offers to help you report any possible theft of the cigars, you changed your story and claim “many things get lost and go astray” in your building, you admit they got lost.
My responsibility as a retailer, is to send the products you pay for and I did via Royal Mail Tracked 24, for which I have evidence. My responsibility is not to refund a purchase that you lost.
After several attempts to ask you to politely tell your bank you did receive the parcel (photographic evidence of proof of delivery via Royal Mail) but that simply lost them, you refused and became very hostile.
My bank have advised to report you to the police. We do not tolerate any chargeback fraud scams.
Retail theft is a crime and will be treated as such.
A simple email telling your bank to drop the case could solve everything or even any evidence telling your bank that you dropped the claim would work.
I am saddened that people who think they can have something for nothing exist and it calls into question your morality and decency as a human being.
Shame on you.
I hope no other retailer has to endure this despicable behaviour from you.
My kornona filter cigarette machine had…
My kornona filter cigarette machine had broken, l was lost without this as l missed my pink cigarettes.
Upon receiving my new machine from the smoking jacket it was wonderful. I then realised how I found using the machine therapeutic. 😅
22 maart 2024
Very quick delivery
Very quick delivery, nicely packaged - hand written note was a nice touch!
15 maart 2024
Prompt Communication
Shipment arrived on time and packaging was good. Handwritten card was a nice touch. Best of all were the quick replies to my queries over email.
23 februari 2024
Excellent Service
Made my order 2 days before Christmas and my cigars arrived safe and sound the next day, great prices and service
22 december 2023
The Smoking Jacket
First order from The Smoking Jacket, arrived as scheduled, well packaged with a very nice touch a hand written thank you note.
Will use again and definitely recommend.
18 december 2023
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