I literally just came out of the smoking jacket in Earl’s Court where I have an extremely long and positive relationship with the owner and his daughter who are both absolutely charming and who have s... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Best experience you could ever had, fast shipping and quick delivery. I buy from The Smoking Jacket many years , for wedding anniversary present for my hubby . Highly recommend
The Smoking Jacket has probably the best customer service I’ve ever dealt with. Sonal is a wonderfully helpful and welcoming manager and is so easy to chat with about orders. From visiting the shop in... Toon meer
This smoking jacket is a beautifully made, high quality item of clothing. Absolutely thrilled with this. Truly a special, and very lovely jacket, made even more stunning by the embroidered monogram... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
Tobacconist selling fine Cigars, Snus, Dokha and Pipe Tobacco based in SW London.
Contactgegevens
205 Earls Court Road, SW5 9AN, London, Verenigd Koninkrijk
- 0207 373 8966
- sonal@thesmokingjacketshop.co.uk
- thesmokingjacketshop.co.uk
4,2
Goed
77 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
All round good experience
Items are packaged very well , delivered promptly and with a nice handwritten message, which is a nice touch. Products are as described on website 👍
3 december 2023
The cigar sampler
Fantastic service once again, great cigar selection and fast delivery.
10 november 2023
Never received the item and got told to…
Never received the item but the smoking jacket are trying to sort this out . Fingers crossed we manage to sort it as was disappointing
17 augustus 2023
Antwoord van The Smoking Jacket
Hello Tom,
After many emails between us, you are aware that I submitted a claim form on your behalf with Royal Mail. Despite the overwhelming proof of delivery, a photo taken by the postman on delivery, GPS coordinates and it being Tracked 24, I still made a claim on your behalf.
As we have already discussed, I will let you know the outcome of the claim.
Kind regards,
Sonal
Very satisfied.
A brilliant company, I was a subscriber of the lite sampler, which offers tasty cigars below usual cost with speedy delivery! Unfortunately due to quite severe financial circumstances I've had to cancel my subscription for now but I eagerly await the near future when I can subscribe again.
25 juni 2023
Really great experience
Really great experience. Nice hand written note with the cigars which are packed really well.
8 maart 2023
Good service no issues.
17 februari 2023
Brilliant service
Brilliant service. Prompt and efficient communication throughout. Will definitely use again.
6 februari 2023
Money came out on the 15th arrived by…
Money came out on the 15th arrived by the 18th in great condition.i will continue to use smoking jacket.
15 december 2022
Highly recommended!
Brilliant customer service and reasonable prices considering the Cuban cigar market right now. I’ll be recommending to others and will be using them again!
18 december 2022
Great and good job done. Thank you.
Well lay out webpage. Hassle free ordering. And most of all got the unique light I'm looking for.
Due to buying from Singapore so only now I got it and get to rate the overall experience.
Very well packed and they even throw in and extra box that it's so well made as good as a gift box.
Thank you.
From Singapore.
29 november 2022
Another excellent months cigar sub
Another excellent months cigar sub, it's a great way to build my collection and I'm finding some great cigars I wouldn't otherwise try.
15 november 2022
Great value and fantastic service
Great value and fantastic service. I’ll be shopping here again. 👍🏻
20 juni 2022
All good accept they didn't give…
All good accept they didn't give estimate time for delivery. Just got an email saying order processed. Whatever that means.
11 maart 2022
Antwoord van The Smoking Jacket
Hi Francesca, thank you for your order! I’m
sorry there was an issue.
We use Royal Mail 1st class signed for which is stated at check out. The processed email means the order is dispatched.
Parcels mostly arrive the next day but in some cases the post is a little slower and we cannot anticipate that which is why we can’t estimate arrival.
I’m sorry for any issues caused!
Sonal
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.