Very good tea and service make this our go to place for everything tea related. We order a lot of tea and everything is made easy for us. They also do a lot of good for the communities they work wit... Toon meer
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Delivery arrived on time. I will be ordering the tea again as it is not available in any shops locally
Great Customer Service, and great product. I was looking for a particular blend of tea, sold by another company, that we could no longer get. I emailed several specialists for advice, but only Neerj... Toon meer
Incredible product packed neatly with a nice touch of telling who packed it. The packaging for the teas as always is great, especially the metal tins! The Sleep and Liquorice Mint Toffee teas ar... Toon meer
Bedrijfsgegevens
Geschreven door het bedrijf
We understand that just as there are hundreds of different varieties of tea, the needs of our different customers may not be the same. In order to meet the varying needs of our customers, we can be different things to different people. - For our ind...
Contactgegevens
Unit 5, Broughton Close, 115 Loverock Road, RG30 1DZ , Reading, Verenigd Koninkrijk
- 01189508728
- info@teapeople.co.uk
- teapeople.co.uk
4,6
Uitstekend
95 reviews
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Lack of tea leaves in the bag
Unfortunately there's not much tea leaves in the bags. I have to use 2 bags to get any flavour.
I ordered 3 different mint flavours as l wanted to support the company.
I did email Tea People, but never received a reply.
Sorry but l won't be ordering again.
12 april 2024
Review zonder uitnodiging
Antwoord van Tea People
Dear Pip,
At the outset please accept our apologies for not replying sooner as we have only recently started monitoring Trustpilot reviews.
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear that your experience with our mint teas wasn’t what you hoped for. We take great care in determining the optimal amount of tea in each of our pyramid bags, and this is not an issue we usually hear from customers — but your experience matters, and we’re grateful you raised it.
I’m also very sorry that you didn’t receive a reply to your email. That’s not the level of service we aim to provide, and we’re looking into what went wrong there.
We’d love the opportunity to make this right for you. If you’re happy to, please contact us again at info@teapeople.co.uk or share your order number so we can arrange a replacement or refund and understand the batch you received.
We really appreciate your intention to support a small social enterprise like ours, and we hope we can restore your confidence in Tea People.
Warm regards,
Tea People Team
The wrong product was sent out
The wrong product was sent out, but this was quickly and easily rectified by Customer Services. Great service and product
5 december 2023
Review zonder uitnodiging
Received another customer's order !
Ordered my de-caff organic Earl Grey tea but instead received peppermint and sleep tea.( another customer's order) I was relying on receiving my order. I have to wait until my order is swopped with the person who has my order. Not very happy !
26 juli 2023
Review zonder uitnodiging
Antwoord van Tea People
Dear Denise,
We deeply regret the mix-up with your order. We take utmost care and always strive to provide the highest level of service to our customers. However, human errors do occur and this is just one of those rare instances. We have already taken the necessary corrective action and have arranged for your parcel to be delivered to you and the wrong one to be collected. As a gesture of goodwill, we will also send you a discount code by email which you can use for your next order.
We sincerely hope you will look past this isolated instance and will give us a chance to serve you again in the future.
Kind regards,
Neeraj Agarwal
CEO
Tea People
Really good quality range of organic…
Really good quality range of organic teas and beautiful blends which I received promptly on ordering. I did get in touch via their messaging service about the status of my order and received a quick reply saying they’d been really busy over Black Friday discount weekend and my order would be a couple of days -which it was .
One of the few in the UK selling organic pure hemp tea. Really lovely eco packaging and tin caddy designs are beautiful for gifting. Support them, I’m glad I’ve found a new ethical tea seller :)
2 december 2022
Review zonder uitnodiging
Amazing customer service
Amazing customer service. They were quick to change an item that I ordered incorrectly.
Efficient and very polite. Well done you wonderful social enterprise. Really good ethics too.
18 november 2022
Review zonder uitnodiging
Excellent company all round.
I am so pleased I stumbled across this company. Excellent customer service and lovely merchandise - I never knew tea could be such a magical thing! More than anything though, this inspiring company proves that commerce can be used as a powerful tool for social development and not just for financial gain. We need more companies like this, and to support them when we find them.
4 februari 2022
Review zonder uitnodiging
Customer services are very…
Customer services are very knowledgeable. I purchased a variety of tea - different flavours both loose leaf and in bags. Well packaged and informative on the front of how long to brew and what water temperature to use. The peppermint was delicious and can't wait to try the others!
14 november 2021
Review zonder uitnodiging
Great ginger tea.
I purchased some ginger tea from Tea People, it is wonderful and has a good taste with a nice kick to it.
Delivered promptly in good condition.
In fact I've just bought some more...
20 februari 2021
Review zonder uitnodiging
Really good
Really good. Great product and quick delivery. I will use them all the time now.
27 januari 2021
Review zonder uitnodiging
Good delivery and taste
Good delivery and service, great tasting product!
21 januari 2021
Review zonder uitnodiging
Fast delivery
Fast delivery, good product. The communication was great as well.
3 december 2020
Review zonder uitnodiging
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