4thutility Reviews 9.166

terrible that's all I can say,First 10 months was great and now the problems.customer service is absloute non existent and the speed,its like been back on AOL,

Brilliant customer service, although i was leaving them, they were helpful, friendly and gave me a lot of advice.

Great customer service

I wouldn’t bother if i was you! Been with 4th Utility for a year, initial set up and deal was brilliant, can’t fault it, but as soon as they have your money going out each month they give up on you and couldn’t care less. I’ve lost count of the amount of times our internet has ‘broke’ over the last year, and i don’t just mean for an hour or two, 3/4/5/6 days at a time. Takes an hour on hold to speak to anyone in customer service only to be told they know there’s a problem and will fix it, no compensation, no timeline! Same for everyone in my apartment block on 4th Utility, whilst those on Sky have never had there internet go down. Very hard to run a business from home without internet! To top it all off, rang today to give them notice that when my contract ends I do not want it renewed. Was hung up on after 40 minutes on hold, and then took another 20 minutes on hold to speak with someone. Only to be told I had to ring up exactly 30 days before the contract ends, not a day earlier or day later, or else I would be charged an early cancellation fee! I told them this was ridiculous, I was giving MORE than my 30 days notice, but seemingly they try to tell you this in the hope you forget and they are able to take more money from you. After being told this numerous times I asked to speak to the manager, funnily enough two minutes later the same guy comes back and says ‘I can cancel your contract on the day it ends not a problem’, 45 minutes of my life wasted on something that should have taken 2 minutes if he had just said this in the first place rather than try to trick me and get more money out of me. In summary, when I move to my new apartment next month 4th Utility would have to pay me to use their service! Never again!!!!!

Excellent seamless switch over
Clear, regular updates in preparation via text
Professional, friendly, efficient engineer who did a neat job with the installation and the service was up and running immediately with no issues

The experience was great overall. Multiple messages and emails for the progress until the installation day. On the day the tech team arrived nice and early as expected. The job was undertaken with professionalism and speed, with out disturbing our household duties at all.
I want to point on the team! They are the ASSET! I wish all other technicians are like Joseph and the team, so every installation can be as seamless as the one I experienced.
My regards to Joseph and the guy!
All the best.

David was incredibly helpful and sorted my issue immediately

straight forward explanation of contract, explained by Chris Thorpe. Happy with deal

Good customer service, quickly resolved my query

Callum was very knowledgeable on specific questions I had for him,took his time to go through everything,perfect front of team staff member to have fronting your business.
The deal with a salesperson is slightly better than just online,looking forward to hoping Rise and speaking to Callum again on the renewal package.
Well done all at Rise and Sky lose aanother good customer as they are stuck in their ways of not re negotiating until it’s too late,the e mails from Sky have already arrived,happy to go with Rise as a new customer.
Regards Simon B

Today I spoke to a lady called Miss Lee-Ann she was such a nice lady she listened to my concern and she sorted out my issues while others failed to acknowledge my concerns my humble request to 4th utility should trained all you customer care team like lovely 🥰 Lee-Ann I am very happy that I speak to her today. Well done keep up good work.
Thank you 🙏
Mr Shakir VORAJEE.

Pleasant to speak to and its nice to speak to someone I can understand. Simple and easy to switch to. Thanks Mike Harrison from 4th Utility.

It was great talking to customer service team.
OLU was very helpful in completing my fibre home move process.
The installers were punctual and very professional.
Rise fibre is been great so far.

Olu, was very good at resolving issues and has a good customer approach that actually made me changed my mind. In all, I am happy with his service.

Excellent service from a chap called Raj

The adviser was polite, professional, handled quary nicely.

Well, the original salesman was great , but he seems to have forged ahead without any date confirmation of service even though I advised it would be possibly til mid May . Tommy took lots of notes and cancelled the contract until I’m ready to give a move in date to require WiFi . Hopefully he made notes of everything as your offer to become a customer so long as it’s reasonably good connections, is just what I need .

From our initial phone enquiry until installation the process was seamless and the staff polite and professional … altogether a delight!

Nick was extremely helpful and wanted to do as much as possible to support

Excellent service and Internet speed and signal fantastic