I’d just had an awful experience with Sky who had let me down with poor communication after moving home. I had enquired about moving to 4th Utility to upgrade the speed of my board and to 900mb. Berni... Toon meer
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Called needing some help with my newbroadband set up and found the whole experience very straightforward. Toby F took my call and was polite, friendly and incredibly helpful and understanding. He talk... Toon meer
Bedrijf heeft geantwoord
The customer service is excellent. No wait times and very polite agents. I spoke to Kay today and she very extremely polite, professional and answered all my questions. The new customers onboarding... Toon meer
Bedrijf heeft geantwoord
Pretty much effortless experience so far. First day having the internet connected, so I can only speak to their customer service and technical support which has been excellent. Kay was a fanta... Toon meer
Bedrijf heeft geantwoord
4,5
Uitstekend
12K reviews
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Heeft 97% van zijn negatieve reviews beantwoord
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Good customer service for a cancellation
Fasil and Riyaaz handled the cancellation of my account - (because my landlord didn't want the fibre engineers digging the drive) - with friendliness and professionalism. Excellent customer service.
If I move to another property (that has fibre available), then I will return to 4th Utility for my provider.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a wonderful review! 🌟 We're delighted to hear that Fasil and Riyaaz handled your account cancellation with friendliness and professionalism, despite the installation not being able to proceed due to your landlord's decision. Providing excellent customer service is very important to us, and we're pleased that this was reflected in your experience. We truly appreciate your kind words and would be delighted to welcome you back should you move to a property where fibre is available. ✅
Broadband Installation Request
Very informative telephonist x dealt with my query with ease and sorted appointment for installation within then week
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for your feedback! We'll pass this along to the right people to help us keep improving!
Olu The legend!
Brilliant service. Excellent manners and super helpful. Olu absolute legend!!
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
Riyaaz was very polite and helpful
Riyaaz was very polite and helpful, call was answered very quickly as well
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We'll pass this along to Riyaaz!
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
Kay was very polite and helpful and…
Kay was very polite and helpful and explained everything so i could understand it.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
We're delighted to hear that Kay was polite, helpful, and took the time to explain everything clearly. Providing friendly and easy-to-understand support is something we strive for, so it's wonderful to know you had such a positive experience!
Kay was super helpfull and kind
Kay was super helpfull and kind. Thanks a lot once again.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a lovely review! 🌟 We're delighted to hear that Kay was so helpful and kind during your experience with us. Providing friendly and supportive service is something we really value, so it's wonderful to know she made a positive impression.
Exceptional service
The whole experience of having my broadband fitted today was exceptional. Every person who was involved was polite and did the required job efficiently.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for your feedback! We'll pass this along to the right people to help us keep improving!
Easy and simple
The process was really straightforward and Mike explained things really clearly. The deal I first saw had expired but it was no issue, Mike got us an even better one. Really pleased with the service and would definitely recommend.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a fantastic review! 🌟 We're delighted to hear that Mike made the process straightforward and explained everything clearly. It's great to know he was able to secure you an even better deal after the original offer had expired. We'll be sure to pass on your kind feedback to him. Thank you for your recommendation, and we're thrilled you're so pleased with the service. ✅
Tasleen was great
Tasleen was great, quick and really helpful!
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for your feedback! We'll pass this along to Tasleen :)
I had a great experience speaking with…Ash
I had a great experience speaking with Ash today. He was very friendly, helpful and professional throughout the conversation. He listened to my concerns and explained everything clearly. Really appreciate the support and excellent customer service. Thank you, Ash!
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a wonderful review! 🌟 We're delighted to hear that Ash provided such friendly, helpful, and professional support. It's great to know he listened to your concerns, explained everything clearly, and made your experience a positive one. We'll be sure to pass on your kind feedback to Ash. Thank you for your recommendation and for choosing 4th Utility! ✅
Super friendly and personable
Tom was super friendly and personable. He immediately sorted out my fibre move and gave clear instructions for next steps. Great not to have a robot or an offshore call centre!
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a fantastic review! 🌟 We're delighted to hear that Tom was super friendly and personable, and that he was able to sort out your fibre move quickly while providing clear guidance on the next steps. Delivering straightforward, helpful service is exactly what we aim for, so it's wonderful to know you had such a positive experience. We'll be sure to pass on your kind feedback to Tom. ✅
Shawn was very helpful and understanding
Shawn was very helpful and understanding
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback, and will pass it along to Shawn!
Chris Thorpe was very helpfull and…
Chris Thorpe was very helpfull and patient with me over the phone as we were setting up my new line. Thanks
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
Excellent service
Excellent service. Riyaaz was extremely efficient. Very knowledgeable. 4th Utility exceeding expectations after awful experience with previous supplier. Went from an Internet speed of 40 to around 139.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
hank you for taking the time to leave such a fantastic review! 🌟 We're delighted to hear that Riyaaz provided such efficient and knowledgeable support. It's especially great to know that we're exceeding your expectations after your previous experience with another supplier, and that you've seen such a significant improvement in your internet speeds. We'll be sure to pass your kind feedback on to Riyaaz. ✅
Tassin is a breath of fresh air
Tassin is a breath of fresh air. Friendly, supportive, patient, good listener. Partnered with the support from the organisational policies I am a happy client. Thank you Tassin and 4th Utility
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a wonderful review! 🌟 We're delighted to hear that Tassin provided such friendly, supportive, and patient service, and that they took the time to listen and assist you throughout. It's also fantastic to know that our policies and support worked together to create such a positive experience for you. We'll be sure to pass on your kind feedback to Tassin. ✅
Effortless experience so far
Pretty much effortless experience so far. First day having the internet connected, so I can only speak to their customer service and technical support which has been excellent.
Kay was a fantastic help in finding a package that suits my needs, answering the questions I had about the contract, and getting me set up.
Ash, on the technical support team, helped get my router switched over quick and easy after a small issue on the first day.
I went with 4th utility in part because the previous tenant already had it set up, so that meant my connection could be activated immediately, which it was. However, the router did seem to be stuck broadcasting the old SSID. But a quick call resolved that in only 30 mins. Perhaps that could have been avoided, but I've had far worst difficulties with other providers in the past, this was a breeze!
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a detailed and positive review! 🌟 We're delighted to hear that your experience has been so effortless so far. It's great to know that Kay helped you find the right package, answered all your questions, and got everything set up smoothly. We're also pleased that Ash was able to quickly resolve the router issue and get you connected without hassle. We'll be sure to pass your kind feedback on to both of them. Thank you for choosing 4th Utility! ✅
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
Adnan absolutely great
Adnan absolutely great. Some sort of issue with wifi but was able to get it fixed quickly. Good customer service.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a great review! 🌟 We're delighted to hear that Adnan was able to quickly resolve the WiFi issue and provide you with excellent customer service. Delivering efficient, helpful support is exactly what we strive for, so it's wonderful to know you had such a positive experience. We'll be sure to pass on your kind feedback to Adnan. ✅
Faultless service from 4th Utility
Faultless service from 4th Utility, at a great price.
First time needing Customer Service today, and Sara was extremely polite, professional and helpful.
Would recommend.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a fantastic review! 🌟 We're delighted to hear that you've received faultless service at a great price and that your first experience with our Customer Service team was such a positive one. It's wonderful to know that Sara was polite, professional, and helpful throughout. We'll be sure to pass on your kind feedback to her.
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