I’d just had an awful experience with Sky who had let me down with poor communication after moving home. I had enquired about moving to 4th Utility to upgrade the speed of my board and to 900mb. Berni... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Called needing some help with my newbroadband set up and found the whole experience very straightforward. Toby F took my call and was polite, friendly and incredibly helpful and understanding. He talk... Toon meer
Bedrijf heeft geantwoord
My call was answered immediately by Ash and he guided me through the whole process smoothly. He even stayed on the line whilst I sorted out taking photos and emailing them over. Ash was very knowledge... Toon meer
Spoke to Shawn today in renewals; great rapport and customer service. You understood why I was calling and assisted me throughout. A company is only as good as the agents it employs on the front l... Toon meer
Bedrijf heeft geantwoord
4,5
Uitstekend
12K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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I had a great experience speaking with…Ash
I had a great experience speaking with Ash today. He was very friendly, helpful and professional throughout the conversation. He listened to my concerns and explained everything clearly. Really appreciate the support and excellent customer service. Thank you, Ash!
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a wonderful review! 🌟 We're delighted to hear that Ash provided such friendly, helpful, and professional support. It's great to know he listened to your concerns, explained everything clearly, and made your experience a positive one. We'll be sure to pass on your kind feedback to Ash. Thank you for your recommendation and for choosing 4th Utility! ✅
Super friendly and personable
Tom was super friendly and personable. He immediately sorted out my fibre move and gave clear instructions for next steps. Great not to have a robot or an offshore call centre!
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a fantastic review! 🌟 We're delighted to hear that Tom was super friendly and personable, and that he was able to sort out your fibre move quickly while providing clear guidance on the next steps. Delivering straightforward, helpful service is exactly what we aim for, so it's wonderful to know you had such a positive experience. We'll be sure to pass on your kind feedback to Tom. ✅
Shawn was very helpful and understanding
Shawn was very helpful and understanding
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback, and will pass it along to Shawn!
Chris Thorpe was very helpfull and…
Chris Thorpe was very helpfull and patient with me over the phone as we were setting up my new line. Thanks
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
Excellent service
Excellent service. Riyaaz was extremely efficient. Very knowledgeable. 4th Utility exceeding expectations after awful experience with previous supplier. Went from an Internet speed of 40 to around 139.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
hank you for taking the time to leave such a fantastic review! 🌟 We're delighted to hear that Riyaaz provided such efficient and knowledgeable support. It's especially great to know that we're exceeding your expectations after your previous experience with another supplier, and that you've seen such a significant improvement in your internet speeds. We'll be sure to pass your kind feedback on to Riyaaz. ✅
Tassin is a breath of fresh air
Tassin is a breath of fresh air. Friendly, supportive, patient, good listener. Partnered with the support from the organisational policies I am a happy client. Thank you Tassin and 4th Utility
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a wonderful review! 🌟 We're delighted to hear that Tassin provided such friendly, supportive, and patient service, and that they took the time to listen and assist you throughout. It's also fantastic to know that our policies and support worked together to create such a positive experience for you. We'll be sure to pass on your kind feedback to Tassin. ✅
Effortless experience so far
Pretty much effortless experience so far. First day having the internet connected, so I can only speak to their customer service and technical support which has been excellent.
Kay was a fantastic help in finding a package that suits my needs, answering the questions I had about the contract, and getting me set up.
Ash, on the technical support team, helped get my router switched over quick and easy after a small issue on the first day.
I went with 4th utility in part because the previous tenant already had it set up, so that meant my connection could be activated immediately, which it was. However, the router did seem to be stuck broadcasting the old SSID. But a quick call resolved that in only 30 mins. Perhaps that could have been avoided, but I've had far worst difficulties with other providers in the past, this was a breeze!
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a detailed and positive review! 🌟 We're delighted to hear that your experience has been so effortless so far. It's great to know that Kay helped you find the right package, answered all your questions, and got everything set up smoothly. We're also pleased that Ash was able to quickly resolve the router issue and get you connected without hassle. We'll be sure to pass your kind feedback on to both of them. Thank you for choosing 4th Utility! ✅
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
Adnan absolutely great
Adnan absolutely great. Some sort of issue with wifi but was able to get it fixed quickly. Good customer service.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a great review! 🌟 We're delighted to hear that Adnan was able to quickly resolve the WiFi issue and provide you with excellent customer service. Delivering efficient, helpful support is exactly what we strive for, so it's wonderful to know you had such a positive experience. We'll be sure to pass on your kind feedback to Adnan. ✅
Faultless service from 4th Utility
Faultless service from 4th Utility, at a great price.
First time needing Customer Service today, and Sara was extremely polite, professional and helpful.
Would recommend.
21 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for taking the time to leave such a fantastic review! 🌟 We're delighted to hear that you've received faultless service at a great price and that your first experience with our Customer Service team was such a positive one. It's wonderful to know that Sara was polite, professional, and helpful throughout. We'll be sure to pass on your kind feedback to her.
Antwoord van 4thutility
Thank you for your feedback!
Fast reliable broadband service.
I’ve only been with 4th Utility for a few months but so far they have provided us with a fast reliable and cost effective broadband service.
20 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
Excellent Customer Service
No waiting time and spoke with Jamie. Jamie efficiently and kindly handled our renewal taking the time to listen to our concerns and get us best value for money.
20 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for your feedback! We'll pass this along to Jamie :)
Sadly they are just as poor at customer…
Sadly they are just as poor at customer service as some of the legacy providers.
Install took place and line worked for a few hours before I lost connection, took ages to get thought to anyone on phone, finally did and told was a city fibre issue and would take 24hrs to sort. Well it took 48. But fine. I had been happy for a few months following this so, used my "refer a neighbour" link to sign my father in-law up. this should of given him 3 free months and me a £100 voucher. He now hasn't got his free months and I don't have my voucher. When we called, told the link didn't work. Passed around the houses as no-one knew what to do. finally told they would put a credit on his account for value of free months and i'd have to call for voucher once his sorted. well, he still doesn't have this credit. clearly lied to assumably to just get us off phone. appalling service with no one able to take accountability or ownership. very disappointed now
20 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
We’re sorry to hear about your experience. We can see the frustration caused by the post-installation outage, the difficulty reaching our team, and the unresolved referral reward and account credit issues. We’d like to investigate this personally. Please reply to the email you’ll receive from Trustpilot with your account details. Apologies for requesting further information, but this will help us review matters swiftly.
OLU Helped me out
20 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your feedback!
Olu was incredibly helpful
Olu was incredibly helpful! What a superstar!!
20 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
Fantastic company and customer service
Fantastic company and customer service, been with them 3 years odd now and can not fault them or the services they provide. Reliable speed and connection constantly.
Spoke to Adnan today to resolve a problem who acted quickly, found the problem and resolved this in a matter of minutes. Fantastic customer service technician
20 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you! We'll pass this along to Adnan!
I had a great experience with Shawn…
I had a great experience with Shawn today. He was very helpful and convinced me to stay with 4th Utility for the remainder of my contact.
19 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you for your feedback on Shawn! We'll pass it along :)
Spoke to Taylor who made the experience…
Spoke to Taylor who made the experience of changing provider easy, was polite and very helpful.
19 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
Thank you so much for your review! We appreciate your feedback!
Megan Dewee help me out with…
Megan Dewee help me out with outstanding Bill really good help thanks you
19 september 2026
Review zonder uitnodiging
Antwoord van 4thutility
We'll pass this along to Megan! Thanks!
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