Techless Reviews 353

quick and easy interactions on the phone. fast solutions. Zazi was my representative.

This company provides a subscription phone service. When they launched WisePhoneII, I was already using their WisePhone. I made a huge mistake, and didn't catch it for ten months. Instead of getting the updated phone, I accidentally subscribed for a second time altogether. I was being charged twice for the same service because I put aside the old phone and only used the new phone.
After months of this, I finally caught the problem when I saw two bills. I called and asked to cancel one subscription and asked if it were possible to get a refund. Within moments they looked into the account, cancelled the duplicate service, and refunded each of the ten months. They were personable, professional, and prompt.

Anthony assisted me with a question that I had and he was very helpful!

Great phone company. A new refreshing, restoration of an old way of life and regaining clarity of mind. I used lightphone for over 3 years, but found too many limitation to keeping up with all the modern necessary annoyances of slack, groupme, recieving files and pics etc. I've been on Wisephone for nearly 6 months and I'm a huge fan. It has freed dependance on other screens that lightphone couldn't cover and consequently liberated my attention and mental ram space from all the garbage and distractions associated with 'smart' phones. I only need one gig a month because i work and live with wifi for any audio streaming or file sending.

My biggest problem has been that this is my first Android and I dont understand the interface well, so I have a hard time navigating settings.

I recently had a big enough frustration with the google maps app that I contacted customer support. I had some back and forth through direct messaging customer support that didnt bring resolve or clarity to my problem, so they were kind enough to call directly and talk me through fixing the problem(needed to clear my maps overloaded data). The customer support tech , Zazi, was an all star. After sorting out my my problem, for the next 20+ min he was kind enough to help me troubleshoot several other points of friction I was having with the wisephone and even took note of some suggestions I had to hand over to the development department.

I couldn't be happier with their customer service of this great new tech company.

Thanks Zazi!

If you're having a hard time considering the cost of wether or not to get a Wisephone, ask yourself what your time is worth and what your life is worth. If your spending 1/4 - 1/2 of your waking hours of your life glued to a screen, thats 5-10 years of your next 20 years just doomscrolling.

I spoke with Zazi on the phone to help me get a new sim card. He was so helpful. I was able to get it figured out and a full refund for the plan I didn't need. I really appreciated the help and kindness.

Walk through
Tina did a great job walking me through everything as I set up the wise phone. She was patient and detailed in her explanation.

The Sim card did not work in the WisePhone, but I was sent a replacement. Zazi is the best tech helpline person I have had. Patient and knowledgeable. The phone was up and running in less than 10 minutes. My daughter is pleased with the phone. Thanks!

Anthony helped me switch from Wisephone I to Wisephone II and switch carriers. He was polite and knowledgeable, talking me through the whole process. Thanks Anthony!

Yolani was excellent in all respects. Extremely knowledgeable and patient. Very courteous, did not rush us and answered all of our questions. She had an excellent attitude and we could not be happier with our experience. Tina, likewise was very knowledgeable and patient, and very courteous. She also provided an excellent experience. Could not ask for more from either. All the best and thank you.

Yolani, my customer support representative was knowledgeable about the product and was able to help me retrieve information that I did not have. She patiently waited for me to complete the steps to make sure that my problem was solved.

Really appreciated the friendly hand-holding from Jay. Having used an iPhone for 16 years, switching systems is not intuitive! But he helped me figure it all out and get set up.

Zazi solved all of my issues quickly and accurately. Great customer service.

Customer support was really kind and as helpful as they could be. I worked with Zazi and Yolani and they were prompt with call backs. However, it took almost two months to properly set up my wise phone and I still was missing calls and texts from friends and family. Ultimately, I lost money and time by cancelling my other carrier and now have to set it back up. Maybe my situation was unique. Hoping they can work out the kinks cause it seems like a nice company.

Techless has always been very responsive to my inquiries. Anthony was very helpful in answering my question and seeking to help me get the best purchase price possible using discount codes.

Zazi did great job in resolving my issue…we had not set up our voicemail or if we did we forgot password…so he called back and had our password reset…Techless is smaller company so sometimes it takes up to 24 hours to resolve issue…but in short they did resolve it so thank you:)

Yolani is great and very easy to communicate with. She is patient, polite & provides clear instructions and answers. I have spoken with her several times and have been pleased with her service and demeanor each time!

Helpful Agent: I called yesterday to try to get my an already used Wisephone set up. I had originally bought the phone for my son. He used it for a few months and then switched to a different phone. I called and emailed and explained the situation and said I wanted to set it up for my daughter. The agent that I spoke to the next day was very patient and clear (Zazi). We discovered the problem that I was having with the sim card was because that sim card had already been used. He helped me order a new sim card, free of cost and explained what I needed to do next. Again, very helpful and clear.

The reason I took off one star is because I had explained via email and phone that the phone had already been used by my son, it seems like right away a tech person would know that the sim had already been used and the person that emailed me back (not Zazi) could have started with, you need a new sim card.

Update: After receiving the sim card and still running into road blocks, Zazi remained patient and stuck with me and we finally figured out the issue.

I struggled to get my new phone set up. Customer service was very kind and helpful. I spoke to both Anthony and Yolani.

We got a Wisephone II for our 13-y-o daughter. It is the closest thing we could find to what we think is a responsible way of handling addictive smartphones + young people. It’s been pretty great having basically one-on-one tech support from the company. And although it’s been a trade off having Google Maps & Spotify as a part of the device (she tends to use Google Map reviews like a social network …. and Spotify she became addicted to and actually deleted it herself … and now kind of regrets it - ha!), but I see what the company is doing: they’re trying to walk a really fine line between creating something practical and useful (harnessing the best of the smartphone world (ie, GPS, music)), but keeping out as much of the bad as possible. It’s a difficult line to walk and there’s no perfect way to do it — someone’s always going to think it’s “too much,” or “too little,” tech. I’m just glad they’re out they’re trying and that there are enough people to help them stay in business. And I see people here complaining about their return policies and feeling nickel and dimed….I get that. It’s not totally untrue — their policies do not feel as generous and simple as “the big guys.” But those standards have been set by MASSIVE corporations like AT&T, Verizon, etc. Have you seen how much money these people have just for advertising alone???? They must spend the equivalent of the budget of a feature-length film every other month, complete with genuine A-list actors. They have gobs of $$. They can afford to give you “free” $1100 phones. So, yeah, their customer service policies are going to be super breezy. This, though, is a tiny, mom and pop-style operation. They probably don’t feel they have the flexibility to lose $$ on people trying things out (I’d personally encourage them to try experimenting with more flexibility in these regards — it might actually be the best thing overall for their bottom line …. but I do see where they’re coming from). I think so long as you know what you’re taking on, and you’re willing to have a flexible open mind, it can be a great experience. It has been for us.

Andrew was helpful and went out of his way to enable me to take advantage of the current codes that were offering discounts on my order.