So far, every device I’ve registered with Tech Pack has been repaired quickly and efficiently. My phones were fixed the very same day right outside my house in their mobile repair van, and my tablet w... Toon meer
Bedrijf heeft geantwoord
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Brilliant service to get phone screen replaced at home. Very happy that i could book a specific day, time slot and the phone is repaired there and then. Great quality, repaired like new. No fuss or ha... Toon meer
Bedrijf heeft geantwoord
Dpd was terrible. Driver could not read the numbers. Attempted delivery to the wrong house , took photo of the wrong house and notified us that we missed him. We arranged our schedules around this de... Toon meer
Bedrijf heeft geantwoord
What a fantastic and smooth experience from start to finish. Communication was brilliant and the engineer was very friendly and professional. The turnaround from claiming to fix was also super fast! W... Toon meer
Bedrijf heeft geantwoord
4,4
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Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Muneeb. We are delighted that you loved the service provided.
Kind regards,
Anne-Marie.
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Nathan. We appreciate your review and will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
Great service
Chris kept me updated with what time he would be arriving, he arrived in the allocated time slot and was able to fix my phone screen in around half an hour. Great service.
1 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Katie. We are delighted that the service we provided to you was great.
Kind regards,
Anne-Marie.
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Muhammad. We appreciate your review.
Kind regards,
Anne-Marie.
Such a good service from start to…
Such a good service from start to finish, easy to use perfect
25 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Victoria. We appreciate your review, and we are delighted that you found the claims process easy.
Kind regards,
Anne-Marie.
Incredibly helpful and speedy fix
I had a charging port issue on my Samsung S24 Ultra, the technician who came to my house was incredibly helpful and fixed the issue outside my home and incredibly fast too
I highly recommend using this service!
27 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Leon. We are delighted that you would recommend the service we provide.
Kind regards,
Anne-Marie.
I have been trying to register my claim…
I have been trying to register my claim for the past 6 days using the phone number but it's been frustrating and causing me a lot of distress because its gets to a point and say I cannot continue, can't I speak or make claim through an advisor, customer care service , it's just frustrating and my gadjet is still there faulty.
27 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
We are sorry to hear that you are experiencing issues getting through to the team. Please follow the prompts and ensure that you are in a quiet area, and the system will be able to log your claim. Otherwise, if you stay on the line, you will be put through to an agent.
Kind regards,
Anne-Marie.
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Gemma. We appreciate your review.
Kind regards,
Anne-Marie.
Paid for Insurance, Received a Used Phone
I paid for Barclays Tech Insurance for four years without making any claims. When I eventually lost my phone, I was shocked by the service I received.
First, I had to pay £150 for the replacement. Then I had to wait over a month to receive it.
On top of that, the replacement phone was not brand new — it was a used/refurbished device. I was told they only provide used phones, not new ones.
After years of paying premiums, this was extremely disappointing. The long delay and receiving a used phone after paying £17.50 a month does not feel like good value for money.
26 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
We are truly sorry to hear of your dissatisfaction, Leyla.
To allow us to look at your claim, please respond to the Trustpilot verification email.
Update:
Thank you for providing your details, Leyla.
We can see that the claim was for theft and that the correct excess fee was advised for the claim, we can also see that the reason why the claim took a month to fulfill is because of documentation validation issues.
We are pleased to see that once all valid documentation was provided, the claim was approved.
We can advise that all replacement devices are refurbished, which are of a Grade A standard and come with a 24 month warranty, we hope this gives you peace of mind.
Kind regards,
Anne-Marie.
Chris repaired my phone and I am very…
Chris repaired my phone and I am very happy with the services. He was very helpful and polite. The phone came out to be perfect. Only took 40 minutes.
26 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your review, and we will pass your praise on to Chris and the team.
Kind regards,
Anne-Marie.
Wow, really pleased
Chris came to my house and fixed both issues on my phone in record time. He was friendly but remained very professional. He was a pleasure to deal with and I'm very grateful for his 5 star service. Thanks so much Chris and Techpackinsurance.
26 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Karen. We are delighted that the service provided to you was five-star and we will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
mobile phone repair…
Once the fault was recorded the repair process was very efficient with updates on arrival of the engineer etc. Shane that the appcoykd is nit be up sed by to report the fault
24 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, John. We appreciate your feedback.
Kind regards,
Anne-Marie.
Chris was great
Chris was great. fixed my phone in 30 mins. Fabulous service
22 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Kim. We are delighted that the service we provided to you was five-star and we will pass this review on to Chris and the team
Kind regards,
Anne-Marie.
Excellent service
Excellent service. Had text from repairer letting me know exactly when he was going to be there. Even fitted a new battery as part of the service. Phone looks good as new.
22 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Lisa. We are delighted that the service we provided to you was excellent.
Kind regards,
Anne-Marie.
Good price,easy way of doing things!
Good price,easy way of doing things!
Very helpfull
21 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Simona. We appreciate your review.
Kind regards,
Anne-Marie.
Could book a day that was convenient…
Could book a day that was convenient for me and received an hour slot the day before couldn't of asked for a better service , technician was very helpful
21 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Michelle. We are delighted that you could not have received a better service and we will pass this on to the technician.
Kind regards,
Anne-Marie.
Reliable Fast Service
Very easy to use app and very fast service
19 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Veli. We are delighted that you found our APP easy to use and that your claim journey was fast.
Kind regards,
Anne-Marie.
Quick fix solution finders
Quick fix solution finders and great services. Fully satisfied from service
19 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Saad. We appreciate your review and are delighted that you are fully satisfied with the service we provide.
Kind regards,
Anne-Marie.
Excellent service from beginning to…
Excellent service from beginning to end. Reassuring and trusting and efficient at every stage. Thank you
19 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Heidi. We are delighted that the service we provided to you was excellent.
Kind regards,
Anne-Marie.
The service was quick and efficient
16 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We appreciate your review.
Kind regards,
Anne-Marie.
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