So far, every device I’ve registered with Tech Pack has been repaired quickly and efficiently. My phones were fixed the very same day right outside my house in their mobile repair van, and my tablet w... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Brilliant service to get phone screen replaced at home. Very happy that i could book a specific day, time slot and the phone is repaired there and then. Great quality, repaired like new. No fuss or ha... Toon meer
Bedrijf heeft geantwoord
Absolutely perfect service, exceptional! If only all companies were like yours. My phone not only had the screen replaced but the technician resolved other issues too. I feel like I have a brand new p... Toon meer
Bedrijf heeft geantwoord
Dpd was terrible. Driver could not read the numbers. Attempted delivery to the wrong house , took photo of the wrong house and notified us that we missed him. We arranged our schedules around this de... Toon meer
Bedrijf heeft geantwoord
4,4
Uitstekend
2K reviews
Heeft 100% van zijn negatieve reviews beantwoord
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Brill
recently had to make a claim on my phone insurance and I’m really impressed with how smoothly everything went. The claim process was straightforward, the communication was clear at each step, and I always knew what was happening with my case. My replacement/repair was sorted much faster than I expected, and any questions I had were answered quickly and professionally. Overall, I feel properly looked after and I’m glad I chose this company – I’d happily recommend their phone insurance to friends and family
22 januari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Ummar. We are delighted that you felt looked after during your claim journey, and that you would recommend our service.
Kind regards,
Anne-Marie.
Bad service
Bad service, very slow process 25 days they take after providing correct documentation, they still rejecting again and again and last they approve claim and send you replacement, lazy team
10 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for your feedback, we are sorry for the frustration caused during your claim. To ensure fair and secure handling, our process requires thorough verification, which can sometimes involve additional document requests. I understand how this may have felt inconvenient. To allow us to take a look at your claim journey so that we can identify any areas that can be improved, please respond to the Trustpilot verification email with your details.
Kind regards,
Anne-Marie.
You should improve the way you treat…
You should improve the way you treat your customers and not to take more than two months to replace a simple cell phone.
10 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
We are sorry to hear that there were delays in receiving your device, Regina. If you could please respond to the Trustpilot verification email with your details, this will allow us to look into your claim journey in depth.
Kind regards,
Anne-Marie.
Chris is a great guy!
Chris was Very friendly, very personable , what a delight! Thank you
10 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Georgina. We appreciate your feedback and we will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
Chris was fantastic
Chris was fantastic. Quick, great job and very pleasant. Would recommend.
9 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you would recommend our service.
Kind regards,
Anne-Marie.
Perfect repair
9 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Mark. We are delighted that your repair was perfect.
Kind regards,
Anne-Marie.
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Sarah. We appreciate your feedback.
Kind regards,
Anne-Marie.
They were very kind and honest and help…
They were very kind and honest and help me very quickly and the replacement came in 1-2 days.
6 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that we were able to help you quickly.
Kind regards,
Anne-Marie.
My insurance claim was incredibly easy…
My insurance claim was incredibly easy to log and within 48hours I had my phone back to me repaired so I was delighted with the service received
2 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance. We are delighted that you found our claims process easy to use.
Kind regards.,
Anne-Marie.
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Diako. We will feed this back to the technician.
Kind regards,
Anne-Marie.
Fast resolution and good service.
23 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Laura. We appreciate your review.
Kind regards,
Anne-Marie.
Simple and easy to book repairs
Simple and easy to book repairs, the cost of the excess is fair and reasonable.
The man who came and did my phone repair was friendly and polite.
He had had a cancellation and was running early, he rang to ask if it was possible to come sooner, I was having lunch with friends at a pub minutes away from home so he came to me instead, and fixed my phone whilst I sat and ate lunch, which actually was a big help to me for the rest if the day. Really appreciated this.
4 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Amiee. We are delighted that you found our Come to You Repair Service convenient, and that the technician was able to repair your device whilst you were eating your lunch.
Kind regards,
Anne-Marie.
So quick and easy and the price for…
So quick and easy and the price for repairs is cracking. Great communication throughout and no issues what so ever. Keep doing what your doing, which is a great job.
4 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Marlene. We are delighted that you find our service to be five-star.
Kind regards,
Anne-Marie.
v.good services
22 januari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Artur. We appreciate your review.
Kind regards,
Anne-Marie.
Fast, efficient and highly recommended!
Doorstep replacement of my inner screen on the Samsung fold 7 made it so easy for me. Phone was gone for an hour and came back looking brand new! really pleasant interaction with the Engineer too!
4 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Harriett. We are delighted that you would recommend our service and we will pass this review on to the technician.
Kind regards,
Anne-Marie.
Very fast claim process but got the…
Very fast claim process but got the generic black phone as a replacement for my Awesome Lavender which obviously you pay extra for the colour would like to have been a like for like replacement
3 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
We are sorry to hear that you did not receive the same-coloured device you claimed for.
Whilst every effort is made to send the same colour as the claimed device, this is subject to availability, as the device is covered for the specification, not the colour. We send out the most suitable colour as soon as possible, so that you are not left without a working device. In this instance, the Awesome Lavender was not in stock. Our apologies that you feel disappointed about this, Adrian.
Kind regards,
Anne-Marie.
I would like to express my sincere…
I would like to express my sincere appreciation for the excellent service provided by Kelvin De Sousa, who came to fix my phone.
Kelvin was punctual, professional, and extremely courteous throughout the entire visit. He quickly diagnosed the issue and clearly explained what needed to be done, which gave me great confidence in his expertise. The repair was carried out efficiently and with great attention to detail.
What stood out most was Kelvin’s patience and willingness to answer my questions. He made sure everything was fully tested and working perfectly before leaving, ensuring I was completely satisfied with the service.
It’s rare to come across such dedicated and skilled professionals. Kelvin truly represents outstanding customer service, and I would highly recommend him to anyone in need of phone repair support.
Thank you again, Kelvin, for your excellent work!
3 maart 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Daniela. We are delighted with your review and we have passed this on to Kelvin and his Team Lead.
Kind regards,
Anne-Marie.
Best service around
So easy to add gadgets and claim. Amazingly fast response...actually very fast usually 24hrs!
26 februari 2026
Review zonder uitnodiging
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Jenelle. We are delighted that you think we offer the best service around.
Kind regards,
Anne-Marie.
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Muneeb. We are delighted that you loved the service provided.
Kind regards,
Anne-Marie.
Antwoord van techpackinsurance.co.uk
Thank you for using Barclays Tech Pack Insurance, Nathan. We appreciate your review and will pass this on to Chris and the team.
Kind regards,
Anne-Marie.
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