Normally sound streaming and recording service with good support. But today live streaming, recording playback and website version not working. Black screen with satellite image only.
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The app stopped working 90 minutes ago. A black screen, no automated email response from my email to their support team. All very ominous - paid an annual subscription so if they’ve gone under, won’t... Toon meer
Tonight, 11/08/2026, I am unable to use the teeveeing app on my TV or phones. just keep getting an error message stating server unreachable. Nothing via email. I am unable to log into their website.... Toon meer
Teeveeing has ceased to exist apparently!!!! No TV for the last two days and just getting a black screen. You cannot contact them to report issues as their contact page no longer exists.. This compan... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Living abroad or on holiday? We’ve got your TV covered. Get instant satellite access and watch Free-To-Air TV from home, abroad. With 120+ channels from the UK, Ireland, Germany and France, watch your favourite TV anywhere, anytime legally.
Contactgegevens
11 Zinonos Sozou street , 1075, Nicosia, Cyprus
- support@teeveeing.com
- teeveeing.com
2,6
Slecht
399 reviews
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Heeft 33% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 maand
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For the past week the teeveeing has… no playd
For the past week the teeveeing has been buffering or not playing. I record and it wont play. I have tried to do the live chat not working. Numerous emails have been sent. And still not working. There is nothing wrong with our internet.
When will this problem be solved????
7 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for the persistent issues you've been experiencing with buffering and playback over the past week. We understand how frustrating it is, especially when recording and live chat features are not functioning as expected.
Our team is aware of these problems and is working diligently to resolve them. We have been receiving a high volume of emails and are doing our best to respond to everyone as quickly as possible. We assure you that we are taking these issues very seriously and are committed to restoring full functionality.
Thank you for your patience and understanding. We will notify you via email as soon as the problems are resolved.
Cannot watch recordings
Hi, I haven't been able to watch any recordings since Monday. It has also been impossible to contact the supprt team.
3 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for the inconvenience you've experienced with watching recordings since Monday and the difficulty in contacting our support team. We understand how frustrating this must be for you.
We are currently facing a high volume of inquiries and are working diligently to respond to everyone as quickly as possible. In the meantime, we are aware of the issue with recordings and are actively working on a resolution.
Thank you for your patience and understanding. We will update you via email as soon as the issue is resolved.
Just been told that I may need a VCR…
Just been told that I may need a VCR whatever that means so it looks like goodbye to British tv
7 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We noticed your recent inquiry. If you need further clarification or assistance, please feel free to email us directly at support@teeveeing.com. We're here to help!
Recordings not playing
Recordings not playing, recordings expiring when extra has been paid to keep them, impossible to reach anyone. emails are auto replies, can not get to live chat, been with mucho / teeveeing for a good few years, and never had so many problems up to the last 3 or 4 weeks,
6 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We sincerely apologize for the frustrating experience you've had with our service lately. It's unacceptable that you're encountering issues with recordings not playing, expiration despite additional payments, and difficulties in reaching support.
Please know that we're actively working to address these issues and improve our customer support channels. Your loyalty means a great deal to us, and we're committed to restoring your trust in Teeveeing.
If you haven't already, please reach out to us at support@teeveeing.com with your account details so we can assist you directly and resolve these issues promptly.
Back in May I wrote a review regarding…
Back in May I wrote a review regarding issues round length of time for recordings and the current state of Teeveeing. They responded quickly and at first it seemed that the problem had been resolved. Unfortunately, 2 weeks later we have the same problem. Recordings that should be available now expire within the week of recordings and the buffering is so bad it is impossible to watch. Please sort this out Teeveening.
6 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We sincerely apologize for the recurring issues you're facing with the length of time for recordings and the buffering problems. We understand how frustrating this must be, especially after previously thinking the problem was resolved.
Our team is actively working on resolving these issues to ensure a seamless experience for our users. Please rest assured that we are prioritizing this matter and working diligently to address it.
Thank you for bringing this to our attention, and we appreciate your patience and understanding.
Ok so we have a subscription for 50…Here we go again!
Ok so we have a subscription for 50 hours stored programmes and here we go again, recordings are expiring after a week!
To add insult to injury the ones to be deleted won’t play! Genius.
Please get this sorted asap as we are paying for a service we’re not getting.
6 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We sincerely apologize for the inconvenience you're experiencing with your recordings expiring prematurely and the playback issues. We understand how frustrating this is, especially since you are not getting the service you paid for.
Our team is currently investigating this issue to provide a prompt resolution. Please email us at support@teeveeing.com with your account details so we can address this matter as soon as possible.
Can't watch any recordings
As of yesterday I have not been able to watch any of my recorded programmes and I am unable to contact customer support. The Chat doesn't do anything. When I try to use the contact page from the app it continually goes to the sign in page, even though I am signed in, and from the website, it says there is an error and to try again later
5 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for the inconvenience you're experiencing with your recorded programs and the difficulty in reaching our customer support. We understand how frustrating this must be.
Our team is aware of the issues with the chat and contact page, and we're working to resolve them. In the meantime, please email us directly at support@teeveeing.com so we can assist you with your recordings and any other concerns.
Update to my review on the 26th
Update to my review on the 26th. After emailing support re no Teeveeing I had two personal replies back from Rich,with a few suggestions.
I was then able to view with a VPN and, also on my neighbour's WiFi who has a Spanish IP. Very odd. I contacted my WiFi provider and they changed my IP address. It worked!
I tried to email this to support to say thank you. but it wasn't delivered. Rather worrying as Trustpilot seems to only way to contact Teeveeing at the moment. Also can't play back a couple of recordings but otherwise all okay....
3 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for updating your review. We're glad to hear that changing your IP address resolved the issue and that you were able to view Teeveeing with a VPN and your neighbor's WiFi. We apologize for the email delivery problem and any inconvenience it caused.
Regarding your playback issue with a couple of recordings, please contact us at support@teeveeing.com, and we'll assist you further. We're also working to improve our communication channels.
Thank you for your patience and understanding.
Service no longer working
Service no longer working and now my email to support has failed. As with others, Chat and messages not working. Please be honest with your subscribers - has this service been closed down?
4 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for the inconvenience you've experienced with our service and the difficulties in reaching our support team. We want to assure you that Teeveeing has not been closed down, but we are currently experiencing technical issues.
Your feedback is crucial, and we're actively working to resolve these problems as quickly as possible. For immediate assistance, please email us at support@teeveeing.com.
Havent been able to access my…
Havent been able to access my recordings since Sunday, support email bounced back. I had just paid my monthly subscription and am demanding a full refund but no sign of life as yet.
Update : In response to their reply, have managed to contact them via email today and they assured me that I will be given a full refund.
2 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We sincerely apologize for the inconvenience you've experienced with accessing your recordings and the challenges with our support email. Your satisfaction is our priority, and we're committed to resolving this issue promptly.
Please accept our apologies for the delay in responding to your refund inquiry. We understand the frustration this situation has caused and assure you that we're working diligently to address it.
For immediate assistance with your refund request, please email us directly at support@teeveeing.com. Our team will prioritize your request and ensure it is handled swiftly.
I've sent countless emails to you
I've sent countless emails to you, I've sent feedback, I've been trying live chat, I've been ignored, angry and frustrated by your service. I have not been able to watch any of my programs, some of them have been deleted. Programs that are in series, totally messed up. You have said anything in any of your notices, no reply to emails. Thank God for Filmon, otherwise I would have missed everything. Still missed a few, what is going on?
31 mei 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We're truly sorry for the frustration and inconvenience you've experienced with our service. Your feedback is crucial, and we want to address your concerns as swiftly as possible.
Please accept our apologies for the lack of response to your emails and the issues with our live chat. We're actively working to improve our communication channels and resolve the problems with our service.
For immediate assistance, please email us directly at support@teeveeing.com. Our team is dedicated to resolving your issues and ensuring you have a seamless viewing experience.
Cannot get listing after Wed 5th June
For several days now I notice that there are no listings after Wednesday this week. This means I cannot programme anything in advance.
I also cannot access your chat. It keeps trying to load without success. Also it won't allow me to send you a message.
Any idea what is happening and when it will be resolved please.
Other than that I have found your service to be very good.
3 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for bringing these concerns to our attention. We want to assure you that we have already addressed the issue with our TV Guide, and you should now have access to listings beyond Wednesday this week. We apologize for any inconvenience this may have caused.
Regarding the difficulties accessing our chat feature and sending messages, we are actively investigating these technical issues to ensure a prompt resolution. We appreciate your patience and understanding as we work to fix these problems.
We're glad to hear that overall you have found our service to be very good, and we're committed to providing you with the best experience possible. If you have any further questions or concerns, please feel free to reach out to us at support@teeveeing.com.
Can only assume they have now ceased…
Can only assume they have now ceased trading! Cannot contact support at all via email or chat. Can't play recordings, app no longer working and live tv out of sync. Email sent 10 days ago to support to which an automated reply was received after around 5 days asking to let them know if still having problems. As no-one had replied initially it's safe to assume that I am. Still no word from support and can't even e-mail them today and chat doesn't work! At least you could contact TV mucho support.
*******updated 4 June - have just tried to cancel my subscription as have gone with a provider who actually has support function and service works. teeveeing now doesn't allow you to cancel the recurring subscription, so I would be very wary about signing up to any new subscriptions*******************
3 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for the recent service disruptions you've encountered and the challenges in reaching our support team. We are actively addressing these issues to ensure a smoother experience for all our users.
Regarding your cancellation request, we apologize for the inconvenience. Please email us at support@teeveeing.com with your account details, and we will assist you promptly.
Absolutely shocking customer service
Absolutely shocking customer service, as in none at all. Chat doesnt work and emails either bounce back or are completely ignored. I have same issues as others in their reviews, recordings starting late and jumping all over the show thats if you can get them to open at all. Quick to take subscription every month right on time and nowhere now to cancel online. Come on Teeveeing you gave a good service before so if you have issues at least let the people know. Anyone recommend a better and trustworthy alternative?
3 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
We apologize for the service issues you've faced and the challenges with customer support. We're actively working to improve both.
For cancellation, please email us at support@teeveeing.com with your account details.
Teeveeing support email not working etc.
Teeveeing support email not working. There are a lot of rumours circulating all over the internet that Teeveeing are no longer in business, the Spanish police are to stop them from operating etc, because of a complaint from an American broadcaster. It would be a good idea for Teeveeing to put out periodic notices as to what is happening, especially when connections fail, instead of meaningless notices. It's becoming a feeding frenzy and Teeveeing appear to be on the menu. A lot of people have paid for subscriptions and continue to have regular problems. It is reminiscent of what happened before TV Mucho failed. Teeveeing subscribers should know precisely what is happening, good or bad !
Mr SJ Mann
3 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for bringing these concerns to our attention. We apologize for the issues you're facing with our support email and understand the frustration caused by the rumors circulating online.
To clarify, Teeveeing is operational, and we are actively working to address any challenges our subscribers are encountering. Regarding the support email, we apologize for any inconvenience caused and are investigating the issue to ensure it is resolved promptly. In the meantime, you can reach out to us directly at support@teeveeing.com.
We understand the importance of transparent communication, especially during times of disruption. We are committed to providing regular updates to our subscribers to keep them informed about any developments, both positive and negative.
Please rest assured that Teeveeing is dedicated to delivering a reliable service, and we are doing everything possible to resolve the issues you've experienced. We appreciate your patience and understanding during this time.
Blue screen and nothing!
Just come back from a week away, turned on tveeing and all I get is a blue screen, its been the same all day, so I just emailed their customer support and the got a 'no such email address' from mailerdemon, no way to contact them at all now, my subscription is due for renewal soon, I will be cancelling before they take the payment, it's absolute waste of time trying to watch anything now even when it does work, it buffers or plays the wrong programme on catch up.
2 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for taking the time to share your experience. We apologize for the issues you've encountered with our service, including the blue screen problem and difficulties in reaching our support team.
It’s concerning to hear about the incorrect email address issue. Please contact us directly at support@teeveeing.com, and we will assist you promptly.
We understand how frustrating it is to experience these interruptions, especially when trying to catch up on your favorite programs. Our team is actively working on resolving these issues to ensure a smoother and more reliable service.
We value your feedback and are committed to making improvements. If you have any further details or specific concerns, please include them in your email so we can address them directly.
Thank you for your patience and understanding.
Why can't we watch recordings or even…
Why can't we watch recordings or even contact you? Will we be refunded or do we unsubscribe?
2 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for reaching out and sharing your concerns. We apologize for the difficulties you're experiencing with watching recordings and contacting our support team.
To address these issues promptly, please email us at support@teeveeing.com. Our support team is ready to assist you and find a solution to the problems you're encountering.
Regarding your query about refunds or unsubscribing, please include details of your account and the specific issues in your email, and we will work with you to resolve this matter to your satisfaction.
This is ridiculous
This is ridiculous. Can’t watch my recordings on TV through the internet as page is not loading just buffering. The app on my iphone ist not working either. When i do manage to open the app and trying to contact support and asks me to log in so i do and when trying to contact support again it asks me again to log in. What is going on? What are we paying for? All they do is charge more than TV Mucho did and a Service that is worse then bad. Will cancel this pile of rubbish and pray that i can find another provider to watch my favourite UK programs from germany.
Regards,
One very angry customer!!!
2 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for your review and for bringing these issues to our attention. We sincerely apologize for the frustration you've experienced with our service.
We understand how critical it is for you to access your recordings without buffering and to have a seamless experience on both the web and our iPhone app. Our technical team is actively investigating these problems to find a solution as quickly as possible.
Regarding the login issues with our support system, we are addressing this glitch urgently to ensure you can get the help you need without unnecessary hurdles.
We genuinely regret that our service has not met your expectations and that it has caused you to consider canceling. We are committed to making significant improvements and hope to regain your trust.
absolutely abysmal service
absolutely abysmal service, how do they get away with it, 100% useless. report a problem and all you get is apologies that amount to nothing.
2 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced with our service.
We understand that apologies alone are not enough, and we deeply regret that we have not met your expectations. Please know that we take your concerns very seriously and are committed to making significant improvements.
To address your issues more effectively, could you please provide us with specific details about the problems you've encountered? This will help us understand the situation better and work towards a prompt resolution.
Your feedback is invaluable to us, and we are dedicated to earning back your trust by delivering the quality of service you deserve.
App has error message
Keep getting a message unable to connect to the server. This has been happening for the last 2 weeks. I could connect for a time with vpn. It this does not work either. I am in Spain
1 juni 2024
Review zonder uitnodiging
Antwoord van Teeveeing
Thank you for your review and for bringing this issue to our attention. We sincerely apologize for the inconvenience you’ve experienced with our service over the past two weeks.
To address the connection problem, we recommend trying to connect to a different region in your VPN settings. Sometimes, specific servers can experience issues, and switching regions can help resolve the connection problem.
If you continue to face difficulties, please do not hesitate to reach out to our support team directly. We are committed to ensuring you have a seamless experience and will work diligently to resolve this matter as quickly as possible.
Thank you for your patience and understanding.
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